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IT & Technical Support Guide to Helpdesk, Desktop & Servers

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Learn how the different levels of IT technical support work, from service desk to infrastructure and server support


What you'll learn:

  • The different levels of IT support and how they relate to each other

  • Service Level Agreements (SLAs) and how they are applied in real-world situations

  • How to set a secure password

  • Assessing user ability when dealing with incoming service requests



  • To have a basic understanding of using a computer, i.e. home use



On this course, you will learn how the different levels of IT technical support work, topics include the following:


* Service Level Agreements (SLAs)

* Data Protection

* Assessing User Ability

* How to ensure passwords are secure

* Ticket escalations and priority exceptions


Also included on this course are some insider tips, such as how to build useful contacts within your company when you're working at desktop support level. Although this is possible at any level, I've found this be easiest at level 2 as you are more likely to move around to fix issues.


Who this course is for:

  • Anyone who has just started out in IT or is considering a career in this field



Careers Related to IT & Technical Support Guide to Helpdesk, Desktop & Servers


Certifications related to IT Infrastructure or IT Security or Tech Support

General Assembly’s Software Engineering Immersive is a transformative course designed for you to get the necessary skills for a coding role in three months. 

The Software Engineering bootcamp is led by instructors who are expert practitioners in their field, supported by career coaches that work with you since day one and enhanced by a career services team that is constantly in talks with employers about their tech hiring needs.


What you'll accomplish

As a graduate, you’ll have a portfolio of projects that show your knowledge of fundamental programming concepts, as well as experience with languages, frameworks, and libraries that employers demand. Throughout this expert-designed program, you’ll:

  • Create a front-end web application with modern JavaScript frameworks such as Angular or React.

  • Develop and deploy full-stack applications with in-demand technologies such as Ruby on Rails, Python with Django, and Express with Node.js.

  • Build secure full-stack applications by leveraging common design and architectural patterns like model–view–controller (MVC) and Representational State Transfer (REST).

  • Practice version control and collaborative software development with Git and GitHub.

  • Safely model and store data in SQL and NoSQL databases.

  • Consume and integrate third-party application programming interfaces (APIs) in an application.


Why General Assembly

Since 2011, General Assembly has graduated more than 40,000 students worldwide from the full time & part time courses. During the 2020 hiring shutdown, GA's students, instructors, and career coaches never lost focus, and the KPMG-validated numbers in their Outcomes report reflect it. *For students who graduated in 2020 — the peak of the pandemic — 74.4% of those who participated in GA's full-time Career Services program landed jobs within six months of graduation.  General Assembly is proud of their grads + teams' relentless dedication and to see those numbers rising. Download the report here.


Your next step? Submit an application to talk to the General Assembly Admissions team



Note: reviews are referenced from Career Karma - https://careerkarma.com/schools/general-assembly

General Assembly

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