Top Tech Jobs & Startup Jobs in Wilmington, NC

Responsible for multi-jurisdictional sales and use tax compliance, including return preparation and review, reconciliations, exemption certificate administration, tax research, audit and notice support, and advisory guidance. The role researches taxability, identifies risk and refund opportunities, supports tax systems and process improvements, oversees vendors, and advises cross-functional business partners on accurate transaction coding, reporting, and compliance.

Own the SaaS renewal process for an assigned customer portfolio, managing relationships, leading negotiations, identifying upsell opportunities, forecasting accurately, and meeting renewal quotas. Partner with Account Management and Customer Success, improve renewal processes, use AI and automation to streamline workflows, and ensure strong customer experiences and operational execution throughout the renewal lifecycle.

Advise Global 1000 senior executives on technology strategy, innovation, digital transformation, product growth, and market expansion. Manage 12–15 executive client relationships, develop customized engagement and value plans, facilitate board and leadership sessions, and provide actionable business and technical guidance. Support the full client lifecycle, including onboarding, delivery, retention, renewals, and sales growth. Apply executive-level experience in technology commercialization, P&L management, innovation leadership, and strategic planning.

Own strategy and revenue for 5–7 strategic utility accounts, originating and closing complex enterprise software deals. Lead discovery, solution shaping, business-case development, procurement, negotiation, contracting, and expansion. Coordinate cross-functional pursuit teams, manage executive and technical stakeholders, maintain forecasts and pipeline discipline, and translate market feedback into product and go-to-market strategy. The role requires deep enterprise sales expertise, utility or regulated-industry familiarity, and the ability to sell technically complex AI and data platforms.

Provide empathetic, accurate customer support through email and phone, educate customers about life insurance and Ladder, resolve issues from start to finish, and represent customer needs to internal stakeholders. Collaborate with underwriting and business partners to fulfill application requirements, identify process improvements, and help enhance the customer journey.

Administer identity, Google Workspace, email security, endpoint management, networking, SaaS applications, and cloud IAM for a distributed organization. Serve as the US escalation point for IT Support, manage onboarding and offboarding, conduct access audits, support acquisitions and platform consolidations, automate recurring tasks with scripts and APIs, coordinate security-provider activities, and maintain infrastructure documentation and runbooks. The role owns the New York office network and infrastructure projects end to end.

Bridges business and technical teams for banking core system integrations. The role gathers and documents requirements, manages risks and integration trackers, coordinates clients, vendors, developers, and trainers, supports implementation troubleshooting, maintains process documentation, monitors project progress, triages tickets, and trains team members.

Own the lifecycle marketing project calendar across email, SMS, and retention campaigns. Translate strategy into project plans, coordinate creative and technical partners, manage workflows and project tools, enforce QA, track risks and deadlines, and support campaign measurement and experimentation. The role ensures high-volume campaigns are executed accurately and on time while continuously improving team processes and productivity.

The Entry-Level Account Manager will manage healthcare client relationships, ensure satisfaction, and understand medical billing and credentialing processes.

Leads client experience strategy for managed IT services clients, overseeing client journey optimization, retention, escalations, feedback programs, technology planning, and satisfaction metrics. Manages Strategic Account Advisors and Client Success Managers, drives revenue and churn-risk initiatives, coordinates with sales and service delivery teams, and mentors staff to improve loyalty, advocacy, and client outcomes.