Top Tech Jobs & Startup Jobs in Wilmington, NC

Supports clients and therapists through phone and live chat by troubleshooting billing and platform issues, explaining insurance benefits, educating users, and identifying root causes for Product teams. The role advocates for customers, resolves problems, meets conversation-volume metrics, and adapts to changing priorities in a fully remote startup environment.

The Senior Data Analyst gathers BI requirements, analyzes enterprise and offline datasets, writes and optimizes SQL queries, and builds dashboards using Power BI, Tableau, and Domo. The role translates business needs into technical specifications, designs dashboard wireframes, validates data, documents processes, and collaborates with engineering, product, and business teams. Knowledge of the US trust business is essential for interpreting data within financial and regulatory contexts.

Drive new client acquisition and revenue through high-volume lead outreach, sales strategy, CRM pipeline management, client pitches, stakeholder engagement, pricing analysis, and cross-functional collaboration to meet sales targets.

Build and deploy AI-powered, LLM-based solutions in client environments. Implement integrations between models, APIs, and healthcare systems, write production-ready code, support testing and deployments, assist data preparation and prompt configuration, troubleshoot issues, and collaborate with cross-functional teams and clients to deliver scalable, secure solutions and enable knowledge transfer.

Manage the full collections and accounts receivable lifecycle, including recovery strategy, balance holds, ACH returns, write-offs, journal entries, forecasting, and risk controls. Lead collections analysts and specialists, monitor aging and recovery KPIs, handle escalations, and partner with Finance, Risk, Sales, Operations, Disputes, Underwriting, and Engineering. Use AI to automate correspondence, triage cases, identify delinquency patterns, reduce manual work, and improve cash flow and operational efficiency.

Identifies, engages, and qualifies prospective customers through outbound prospecting, cold calls, referrals, and lead generation. Communicates M-Files’ value proposition, handles objections, and creates sales-ready opportunities for the Sales team. Collaborates with Business Development, Growth Marketing, and Sales in a remote B2B technology sales environment.

Prospect for new compliance business within existing customers, drive whitespace acquisition and upgrades, and grow revenue through consultative solution selling. Position legal, ethics, safety, and OSHA compliance solutions to senior decision-makers. Build and manage pipeline, conduct outbound prospecting, develop tailored presentations, negotiate value-based deals, close opportunities, collaborate across sales and support teams, and report pipeline health, risks, and progress to management.

Manage a portfolio of healthcare customers across the Eastern and Central US, driving Zscaler adoption, value realization, renewals, and retention. Lead customer business reviews, monitor account health, mitigate risks, support HIPAA and security requirements, and educate stakeholders on product capabilities and best practices. The role requires strong networking troubleshooting, cloud security, authentication, and healthcare compliance knowledge, along with customer-facing technical and account management experience.

Lead sourcing and execution of strategic partnerships, investments, and M&A. Drive deal structuring, negotiation, financial modeling, diligence, and integration planning. Advise executives on corporate strategy, build industry and government relationships, and deliver market intelligence on defense, autonomy, and AI to inform long-term planning.

Prepare SEC filings, financial statements, footnotes, MD&A, disclosures, workpapers, and XBRL tagging. Support SOX compliance, external audits, share-based compensation entries, reconciliations, technical accounting research, and disclosure benchmarking. Collaborate with Legal, Investor Relations, Finance, Accounting, and auditors while improving financial reporting processes and using AI to enhance reporting workflows.