Top Tech Jobs & Startup Jobs in Wilmington, NC

Executes digital customer success motions at scale, researches customer situations, addresses adoption and retention risks, supports renewal forecasting, manages shared inbox inquiries, and maintains accurate Gainsight records. Partners with Sales, Renewals, Support, and Services to drive customer outcomes, resolve challenges, and contribute to digital customer success programs and continuous improvement initiatives.

Conducts independent AML and fraud investigations involving retail banking, brokerage, cryptocurrency, and virtual assets. Performs on-chain transaction tracing, evaluates sanctions and money-laundering risks, determines whether activity warrants Suspicious Activity Report filing, and documents case findings. Supports detection improvements, process enhancements, training, and ad hoc investigations while maintaining knowledge of BSA/AML, USA PATRIOT Act, OFAC, and virtual-asset regulations.

Own acquisition and GMV growth for Engine X, a business credit card product. Build scalable acquisition programs across paid, lifecycle, partnerships, sales-assist, content, and organic channels. Lead experimentation, positioning, analytics, cross-functional collaboration, and AI-enabled growth initiatives. Establish the acquisition model, identify high-performing channels, guide investment decisions, and help scale the growth team and infrastructure.

Lead RevenueCat’s technology partner ecosystem strategy, prioritizing integrations and strategic relationships based on customer demand, commercial value, and effort. Develop partnerships end-to-end, create creative go-to-market motions, support integration prioritization, measure ecosystem impact, and establish scalable models for inbound partner requests and lower-touch integrations. Collaborate cross-functionally with Product, Engineering, Marketing, Sales, and Customer Success in a high-ownership remote startup environment.

Lead the design, development, and operation of integrations and API products. Establish standards for API contracts, authentication, authorization, versioning, reliability, observability, documentation, and developer experience. Drive cross-team system architecture, production readiness, scalability, security, and resilience while mentoring engineers and aligning technical decisions with product and business goals.

Supports sales teams and partners through enablement, onboarding, CPQ guidance, quote review, pricing approvals, contract coordination, ticket resolution, order processing, booking validation, and partner incentive programs. The role also identifies process improvements, supports automation and AI-assisted workflows, and ensures compliance with Revenue Operations policies. Success requires strong communication, analytical, coaching, problem-solving, numerical, and stakeholder-management skills, along with sales operations or deal desk experience and fluency in English.

Manage a book of ~60 enterprise customers to drive adoption, retention, and expansion of Sprout's social media platform. Build executive relationships, run success cadences (MBRs, EBRs), surface risks, collaborate on renewals, and use data and generative AI tools to create ROI narratives and accelerate work. Partner with onboarding, professional services, and renewals to meet retention and growth KPIs.

Build and lead Bankrate’s first-line risk and controls function, including risk committee governance, compliance monitoring, mitigation roadmaps, policy management, third-party due diligence, certifications, and employee training. The role partners with Legal, Compliance, Security, Procurement, and Data Privacy while using AI-enabled workflows to scale governance activities. It requires financial services experience, strong mortgage knowledge preferred, and the ability to manage complex cross-functional initiatives from scratch.

Leads product operations for an assigned Product leader, addressing ambiguous business and product problems through data-informed analysis. Drives cross-functional outcomes across discovery, roadmap planning, go-to-market, and post-launch activities. Aligns stakeholders on metrics, telemetry, and KPIs; synthesizes customer, stakeholder, and performance data into recommendations; promotes AI adoption; standardizes product operations practices; and coaches product teams through training, templates, and documentation.

Lead and develop product managers across Onebrief and AtomEngine. Shape product direction, prioritize customer needs, coach PMs, partner with Engineering and Design, improve product quality, and guide AI-agent-enabled product development. Own outcomes, resolve cross-functional dependencies, and support high-quality decisions across complex military planning and enterprise workflow software.