Top Tech Jobs & Startup Jobs in Wilmington, NC

Own named enterprise accounts after proof of concept, driving adoption, onboarding, workflow expansion, account health, executive reviews, references, renewals, and growth. Configure AI workflows, identify new use cases, cultivate champions, troubleshoot customer issues, and communicate adoption patterns and product gaps to internal teams. Partner with global client executives to convert realized customer value into expansion and referenceable partnerships.

Leads and builds the Genesys Cloud CX platform function, managing administrators and engineers while remaining hands-on with architecture, routing, telephony, integrations, outbound dialing, digital channels, automation, and AI. Owns platform reliability, governance, incident and change management, documentation, compliance controls, and cross-system integrations with Salesforce, Filevine, data platforms, and vendors. Translates business priorities into implementation plans and improves contact-center performance, client experience, and operational outcomes.

Owns business-unit operating rhythms, governance, and execution mechanisms. Leads cross-functional initiatives, executive planning, business reviews, dashboards, KPI and OKR visibility, organizational improvements, communications, and collaboration practices. Partners with senior leaders to prioritize work, resolve roadblocks, translate strategy into measurable execution, and recommend corrective actions. The role also supports organizational change, knowledge management, mentorship, onboarding, and scalable team operations.

Own the strategy, roadmap, evaluation, governance, integration, launch, and lifecycle management of AI tools supporting mortgage sales. Discover Loan Officer needs, prioritize use cases, measure adoption and ROI, evaluate vendors, coordinate risk and compliance approvals, design workflows across enterprise systems, and lead enablement and change management. Partner with technical teams on integrations and internal AI builds while maintaining vendor guardrails and ensuring safe, valuable adoption.

Own and engineer the GTM stack: Salesforce as system of record and HubSpot as marketing system, build and maintain integrations and data flows, deploy agentic AI workflows, implement observability and change management, and partner with Sales, Marketing, Analytics, and Billing to ensure reliable revenue operations.

Leads new business development for PBS Radiology, owning prospecting, lead generation, qualification, pipeline advancement, CRM management, and transition of new healthcare clients. Builds relationships with radiology practices, imaging centers, and healthcare organizations, engages in conferences and industry events, and collaborates with internal teams. Success is measured through leads, opportunities, and new client wins. Regular overnight travel is required for client meetings, conferences, and industry events.

Own a portfolio of strategic educational SaaS accounts, guiding executive stakeholders through onboarding, adoption, value realization, retention, and expansion. Build trusted relationships, lead business reviews, establish customer Centers of Excellence, track success metrics, mitigate risks, and advocate for customer needs cross-functionally. Provide expert guidance on Jamf solutions, Apple ecosystems, enterprise IT workflows, and deployment strategies.

Serve as primary post-implementation partner for clients, drive product adoption and value, deliver training and education, identify upsell opportunities, monitor churn risk, develop success and engagement strategies, and relay client feedback to internal teams.

Leads compliance support by resolving escalated matters, researching regulatory questions, documenting decisions, monitoring risks, supporting reporting, and escalating high-risk issues. Develops compliance procedures, SOPs, training materials, and internal guidance while coaching Compliance Representatives. Maintains knowledge of CCPA, CPRA, FCRA, and related consumer protection requirements, identifies policy and practice gaps, and supports audits, investigations, and regulatory projects.

Manage finance and accounting operations for the hospital-based division, lead month-end close with accounting teams, prepare subsidy reconciliations, analyze wRVU/clinical compensation and GL variances, produce monthly MOR presentations, support annual budgets and quarterly forecasts, build reports and dashboards, prepare proformas for contracts and physician hires, and support ad hoc reporting and process improvements.