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Lead engagement and growth for enterprise customers, drive adoption and retention, manage billing/administration, deliver QBRs and strategic recommendations, remove adoption roadblocks, partner with Sales/RevOps/Product for upsells and renewals, and represent customer needs internally. Travel to customer sites and events as required.

Coordinate residential construction projects by managing crew schedules, communicating with homeowners and crews, handling logistics (permits, locates/utilities), and ensuring smooth project execution and customer satisfaction.

Lead day-to-day SOC operations, manage and coach SOC analysts, serve as Incident Commander for major incidents, enforce playbooks and QA, drive SLA performance and KPI reporting, and implement process and tooling improvements to mature SOC capabilities in a 24x7, shift-based managed services environment.

The PPC Specialist will manage and optimize advertising campaigns on platforms such as Google Ads and Facebook Ads, analyze performance, and collaborate with teams to align campaigns with business objectives.

Serve as project lead to assess, process, arrange, describe, preserve, and manage archival collections. Develop processing plans, create finding aids and metadata, rehouse materials, ensure quality assurance, coordinate with Library of Congress staff, and track/report project progress.

Provide customer-focused IT support for library staff and patrons: troubleshoot hardware, software, and network issues; log and track requests; interact with vendors; implement fixes and maintain Windows systems, backups, GPOs, and computer imaging.

Manage full contract lifecycle including drafting, negotiation, execution, compliance monitoring, renewals, and repository management. Coordinate with Legal, Finance, and stakeholders to mitigate risk, validate financial terms, support audits and M&A diligence, maintain templates and CLM tools, and train internal teams.

Provide operations and administrative support to senior staff: manage calendars, SharePoint and planning tools, track taskers, prepare read-ahead/briefing materials, schedule and host Teams/VTC meetings, coordinate with other offices, and manage the Organizational Inspection and Internal Controls programs.

Provide advanced financial, statistical, and budgetary analysis for Facilities, Fleet & Parks. Lead budgeting, grant oversight, capital project setup, fund reconciliation, fiscal close activities, and stakeholder reporting using financial and project management tools.

Serve as the branch greeter and first point of contact, assist members with account services, ATM/ITM and e-services, manage lobby flow and debit card issuance/inventory, perform clerical support, handle mail/supplies, and follow BSA/AML/CIP compliance requirements.

Support design, development, integration, and maintenance of complex systems. Translate requirements into system solutions, troubleshoot, evaluate performance, manage lifecycle activities, document technical details, collaborate with teams and vendors, and ensure alignment with industry best practices.