HQ - IT - Specialist

Description

JOB SUMMARY

The IT Specialist will provide customer service oriented technical support ensuring total functionality of IT equipment utilized by company staff and library patrons. The IT Specialist ensures quality and accuracy of their work to maintain IT systems. Effectively communicates technical concepts and requirements in a manner appropriate to given audiences. 

Hours Per Week: 40

PRIMARY RESPONSIBILITES

• Provide IT support for library staff
• Identify, troubleshoot, and resolve hardware, software, and network-related issues encountered by end users
• Interact with vendors as necessary to support and maintain the IT environment
• Use established tracking systems to log requests, monitor progress, track problem resolution, identify patterns of failure, research bug fixes, and implement solutions
• Effectively communicate with managers, staff, and end users regarding unresolved issues and ongoing support efforts
• Perform other duties as assigned 

Requirements

JOB REQUIREMENTS

An individual should possess the knowledge, skills, and abilities listed below and meet the required education, training, and/or work experience qualifications.

• High school diploma or equivalent required; associate degree in Computer Technology or a certificate reflecting relevant technical training preferred.
• Ability to communicate effectively with diverse populations; bilingual English/Spanish skills are a plus.
• Strong written and verbal communication skills.
• Basic knowledge of computer networking, hardware, and software systems.
• Basic knowledge of Windows administration, including Group Policy Objects (GPOs).
• General knowledge of computer troubleshooting and technical support.
• Ability to provide instruction and support in the use of computer hardware and software.
• General knowledge of networking principles, Windows backup procedures, and computer imaging processes.
• Some evening, weekend, and holiday work may be required based on operational needs.
• Regular, reliable, and punctual attendance is an essential function of this position.

Benefits

• Health Care Plan (Medical, Dental, and Vision)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Tuition Assistance
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources

EEO STATEMENT

The company and its subsidiaries are an equal opportunity employer and celebrate the population of differences and does not discriminate in its hiring/hiring practices, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Nothing in this job specification restricts management’s right to assign or reassign duties and responsibilities to this job at any time. 

Critical features of this job are described under various headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. The above statements are strictly intended to describe the general nature and level of 

the work being performed. They are not intended to be construed as a complete list of all responsibilities, duties, and skills required of employees in this position.

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. 

To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. 

Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.