Top Customer Success & Experience Jobs in Washington DC,

Serves as a strategic customer advisor, building relationships, driving adoption, developing success plans, supporting renewals, and identifying growth opportunities. Provides customer training, conducts health checks, analyzes usage data, and advocates for customers during high-severity issue resolution. The role supports Cengage customers across Tennessee and requires 20–30% travel by air and car.

Own technical relationships for strategic enterprise and commercial customers, guiding activation, adoption, optimization, renewal, and expansion. Develop customer success plans, conduct architecture and health assessments, evaluate recovery readiness, facilitate resilience simulations, and provide recommendations across data protection, cloud, cybersecurity, and recovery technologies. Monitor customer health, mitigate risks, support expansion, and present executive-ready business reviews while partnering with Sales and internal teams.

Own strategic customer relationships and account outcomes across complex healthcare and government accounts. Drive platform adoption, value realization, retention, renewals, expansion, and risk mitigation. Lead executive stakeholder conversations, business reviews, escalations, and cross-functional customer initiatives. Use customer and platform data to develop success plans, improve workflows, identify opportunities, and advocate for customer needs. Serve as a thought partner and resource to peers.

Own the post-sale customer lifecycle for enterprise software customers by driving adoption, value realization, retention, and growth. Build executive relationships, develop customer success plans, coordinate cross-functional resources, resolve complex issues, communicate product value, and support renewals through metrics gathering, pricing, quoting, negotiation, and closure.

Manage a high-volume portfolio of approximately 160 SMB accounts across onboarding, training, adoption, retention, renewals, growth, and upsells. Build strategic customer relationships, monitor account data for churn and expansion opportunities, present performance insights, and advocate for customer outcomes. Use AI, automation, and customer success technologies to scale engagement and improve efficiency while collaborating with Sales, Product, Support, Data Science, and other teams.

Own post-sales customer outcomes for a technical SaaS platform. Lead onboarding, architecture workshops, integrations, success planning, adoption, business reviews, renewals, and expansion. Build relationships with executives, platform engineers, and DevOps teams while providing credible guidance on Kubernetes, RBAC, tenant isolation, and cloud infrastructure. Identify risks and growth opportunities, articulate business value, and advocate for customer needs internally.

Guide software companies in developing cloud go-to-market strategies, optimizing marketplace and co-sell workflows, and achieving measurable outcomes through AWS, Microsoft Azure, and Google Cloud. Build long-term customer partnerships, provide strategic guidance, lead process improvements, manage customer workflows, analyze KPIs, and collaborate with Alliances and Sales Operations leadership to drive operational excellence and accountability.

Own a portfolio of enterprise merchants post-go-live, serving as the primary strategic contact. Lead QBRs, account health check-ins, renewals, retention efforts, merchant support, expansion opportunities, and technical projects. Maintain accurate Salesforce and Jira records, reporting, and account dashboards while coordinating with Professional Services, Support, Product, Engineering, Sales, and Finance. Build trusted relationships, resolve complex issues, and improve customer outcomes in a fintech SaaS environment.

Own post-onboarding relationships for a portfolio of SaaS CRM clients in the medical aesthetics sector. Drive adoption, conduct success reviews, optimize workflows and automations, troubleshoot integrations and messaging, monitor account health, identify expansion opportunities, and maintain client success plans. The role requires hands-on CRM expertise, strong troubleshooting and communication skills, client-call leadership, and the ability to manage multiple accounts remotely.

Partner with customers to implement COINS construction ERP financial modules: gather requirements, map processes, configure systems, deliver training, design reports, support data loading/DataMart activities, and drive high-quality implementation outcomes.