Top Customer Success & Experience Jobs in Washington DC,

Own full client onboarding and implementation lifecycle for SaaS platforms. Configure systems, manage integrations and data migrations, drive fast go-lives, run trainings, troubleshoot issues, and build scalable templates and playbooks while partnering with Sales, Product, and Engineering.

Manage enterprise K-12 district accounts to drive adoption of Edia's AI-powered platform, improve student outcomes, and achieve GDR/NDR targets. Build trusted advisor relationships, analyze adoption and outcomes, identify upsell opportunities, influence product roadmap, and deliver training and success plans.

Support customer onboarding, adoption, and relationship management by coordinating across CS, Product, and Engineering; monitor requests, document feedback, assist training, maintain health metrics, and identify improvements to optimize customer experience.

Provide first-line customer support via email, phone, and chat; troubleshoot product issues, log incidents, monitor social media complaints, relay feedback to Product/Sales/Marketing, and assist in training junior reps.

Serve as primary contact for telecom TEM clients, manage relationships, monitor satisfaction, resolve issues with internal teams, drive adoption, upsell, run QBRs, manage renewals and carrier contracts, and track success metrics.

Provide expert client support for mortgage loan registration and structuring, analyze AUS findings and DTI scenarios, resolve escalations, deliver training, create documentation, and collaborate cross-functionally to drive client success and process improvements.

Serve as a trusted advisor for enterprise customers to drive adoption, retention, and growth. Manage onboarding, troubleshoot issues, triage and escalate technical problems, deliver training, monitor usage, and collaborate with sales, product, and engineering to improve customer outcomes and onboarding processes.

Manage and grow enterprise Medicare and health‑insurance BPO client relationships. Serve as primary client liaison, ensure operational and contractual KPI delivery, lead business reviews, drive performance improvements, manage financials and account expansion, oversee scaling and compliance with CMS/Medicare rules, and deliver data‑driven insights and reporting.

Manage post-sale relationships for assigned accounts, act as a trusted advisor on DemandFactor offerings, coordinate with sales and internal teams to deliver campaign leads, maintain account documentation and reports, and drive client satisfaction and growth.

Manage a portfolio of district and charter partners to guide end-to-end school scheduling implementations, provide onboarding and training, troubleshoot data integrations and technical issues, track success metrics, support sales efforts in off-season, and share customer insights cross-functionally to improve product and renewals.