Top Customer Success & Experience Jobs in Washington DC,

Serve as Datadog technical expert for partner channels, driving partner onboarding, enablement, joint initiatives, demos/PoVs, feature adoption, and advocating partner technical needs internally to ensure successful deployments and adoption.

Lead onboarding, adoption, and growth for enterprise customers using Moveworks. Build executive relationships, quantify business value, drive product feedback, and coordinate cross-functional teams to ensure successful deployments and long-term engagement.

Manage a portfolio of B2B customers to drive adoption, value realization, retention, and growth. Own onboarding, success plans, health monitoring, QBRs, renewals, and escalations while coordinating cross-functional teams to resolve issues and identify expansion opportunities.

Owns customer success for Hivemind enterprise software customers, serving as the primary contact from onboarding through offboarding and renewals. Builds customer relationships and success plans, conducts business reviews, manages account health, supports programs, drives contract retention and expansion, and collaborates with sales and product teams. The role engages C-suite stakeholders and requires extensive international and domestic travel of approximately 30–50%.

The Forward Deployed Enablement Engineer supports customer success teams by enhancing product support, debugging technical issues, and collaborating on workflows. They play a key role in maximizing customer outcomes with Palantir's platforms.

Serve as the primary customer lead for Joint Staff headquarters: drive adoption to cover Joint Staff workflows, secure renewals and expansion, support exercises, provide face-to-face and remote support, coordinate incident responses with engineering, and relay user needs to product teams. Requires mastery of multi-star operational planning and technical aptitude to operate on classified networks.

Serve as the primary technical contact for enterprise customers: design scalable solutions, run POCs, troubleshoot complex issues, deliver training and demos, advise on best practices, gather customer feedback to influence product roadmap, and collaborate with sales, PDE, and account teams to ensure successful platform adoption.

Drive onboarding and user adoption of Altana's AI-powered solutions for the Mexican government, ensuring customer success through training, support, and relationship management, while identifying growth opportunities.

As a Federal Sales Engineer, you will leverage security expertise to present solutions, collaborate with teams, and drive customer engagements as part of CrowdStrike's mission to stop breaches.

Manage a portfolio of Enterprise accounts to maximize lifetime value and retention. Advise on complex MongoDB architectures, drive revenue realization, run business reviews, influence product and cross-functional teams, mentor peers, and ensure accurate forecasting and account hygiene.