Top Customer Success & Experience Jobs in Washington DC,

Manage a portfolio of B2B customers to drive adoption, value realization, retention, and growth. Own onboarding, success plans, health monitoring, QBRs, renewals, and escalations while coordinating cross-functional teams to resolve issues and identify expansion opportunities.

Drive onboarding and user adoption of Altana's AI-powered solutions for the Mexican government, ensuring customer success through training, support, and relationship management, while identifying growth opportunities.

Manage a portfolio of 8–10 strategic enterprise customers, drive adoption, renewals, and expansion, engage executives (CIO/CISO), build multi-year success plans, identify and mitigate renewal risk, coordinate cross-functional teams, and deliver measurable business outcomes and executive-level reviews.

Lead onboarding and implementation of Trusted Call Solutions for enterprise and telecom customers. Serve as single point of contact, manage complex multi-quarter projects, translate business requirements into technical implementations, provide training and operational support, escalate and coordinate issue resolution, and partner with cross-functional teams to drive adoption and product improvements.

As a Federal Sales Engineer, you will leverage security expertise to present solutions, collaborate with teams, and drive customer engagements as part of CrowdStrike's mission to stop breaches.

Serve as Datadog technical expert for partner channels, driving partner onboarding, enablement, joint initiatives, demos/PoVs, feature adoption, and advocating partner technical needs internally to ensure successful deployments and adoption.

Manage a portfolio of Enterprise accounts to maximize lifetime value and retention. Advise on complex MongoDB architectures, drive revenue realization, run business reviews, influence product and cross-functional teams, mentor peers, and ensure accurate forecasting and account hygiene.

Lead, coach, and develop a team of Dealer Success Managers to improve performance, training, and compliance. Partner with regional sales teams to deliver exceptional dealer service, drive continuous improvement, and manage team performance and career development. Role requires mentoring, change leadership, and up to 50% travel.

Own customer relationships at senior military commands: drive adoption, renewals, and expansion of Onebrief. Provide face-to-face and remote support, lead exercises, troubleshoot technical issues, communicate user needs to product teams, and enable expansion into adjacent organizations while working onsite in the National Capital Region.

Serve as the primary technical contact for enterprise customers: design scalable solutions, run POCs, troubleshoot complex issues, deliver training and demos, advise on best practices, gather customer feedback to influence product roadmap, and collaborate with sales, PDE, and account teams to ensure successful platform adoption.