Top Customer Success & Experience Jobs in Washington DC,

Own post-contract technical support for Cloudflare’s enterprise customers. Serve as the primary technical contact, manage escalations and incidents, provide proactive configuration and networking guidance, deliver quarterly support reviews, resolve tickets, and communicate customer feedback to product and engineering teams. Collaborate with account, customer success, professional services, partner, and global TAM teams to maintain customer satisfaction and ensure effective technical support coverage.

Owns customer relationships for government accounts, driving product adoption, renewals, expansion, and upsell opportunities. Leads Partner Engagement Managers, coordinates resources, communicates user needs to product teams, supports classified-network deployments, troubleshoots technical issues, and engages senior government and military stakeholders. The role is based in person in Washington, D.C., and requires a current Top Secret clearance with SCI eligibility.

Own post-sale technical relationships for public sector customers, driving onboarding, adoption, optimization, integrations, renewals, and expansion. Lead product demonstrations, solve technical issues, maintain account documentation, understand customer environments, and provide feedback to product and engineering teams. The field-based role involves some travel and requires software pre- or post-sales experience, technical knowledge, customer orientation, and familiarity with performance monitoring tools.

Leads the global Customer Success organization for Falcon Cloud Security, managing managers and senior contributors while driving adoption, retention, expansion, customer satisfaction, and renewal outcomes. Defines scalable operating and coverage models, develops leaders, sponsors strategic executive relationships, manages escalations and customer risk, partners with Sales, Product, Engineering, and Services, forecasts resources, and uses data, tooling, automation, and AI to improve customer outcomes across complex multi-cloud environments.

Owns customer success for Hivemind enterprise software customers, serving as the primary contact from onboarding through offboarding and renewals. Builds customer relationships and success plans, conducts business reviews, manages account health, supports programs, drives contract retention and expansion, and collaborates with sales and product teams. The role engages C-suite stakeholders and requires extensive international and domestic travel of approximately 30–50%.

The Forward Deployed Enablement Engineer supports customer success teams by enhancing product support, debugging technical issues, and collaborating on workflows. They play a key role in maximizing customer outcomes with Palantir's platforms.

The Senior Sales Engineer will provide technical expertise to support sales activities, engage customers, and collaborate across teams to close opportunities in key accounts.

Own a high-volume mid-market portfolio of 50–60 B2B client and broker accounts. Drive engagement, satisfaction, retention, and measurable ROI through account health monitoring, KPI analysis, engagement plans, client meetings, reporting, and proactive risk management. Coordinate with Sales, Strategic Account Management, and Member Services to resolve issues and deliver client initiatives. Manage multiple projects, lead stakeholder communications, and represent the company in client sessions with up to 20% travel.

Leads a technical product support team responsible for resolving complex Zscaler product issues, managing customer and account escalations, and improving support processes. The role develops technical talent, drives training initiatives, monitors CSAT, NPS, time-to-resolution, and escalation metrics, and partners with stakeholders to improve customer satisfaction and operational efficiency.

Own a portfolio of publisher accounts, driving renewals, upsells, cross-sells, revenue growth, platform adoption, and long-term client value. Serve as a strategic advisor, lead executive and operational client engagements, analyze performance, provide recommendations, manage forecasts and account health, maintain Salesforce records, and deliver onboarding, demos, and training. Collaborate with Sales, Product, Supply Operations, and Support teams on client outcomes, RFPs, and product improvements.