Top Customer Success & Experience Jobs in Washington DC,

Leads client success strategies for managed engineering services, aligning delivery with client goals and growth plans. Builds executive relationships, directs escalations, improves retention and adoption, oversees delivery teams, and identifies expansion opportunities. Translates client needs into service plans involving cloud, data, AI, automation, and platform modernization. Develops leaders, manages planning and dependencies, and ensures compliance with professional standards and firm policies.

Leads client engagement across managed services and software innovation engagements. Advises clients on service adoption, issue resolution, and relationship management for cloud, data, and engineering solutions. Coordinates cross-functional delivery teams, translates client needs into workplans, manages escalations, identifies service improvements, and coaches team members. Uses AI fluency, analytics, systems thinking, and CRM tools to improve outcomes, retention, and growth.

Manage the full customer lifecycle, including implementation, adoption, success planning, renewals, and expansion. Partner with customers to drive engineering transformation, align business goals, develop high-value use cases, and integrate DX into workflows. Track account metrics, forecast renewals, address risks, lead executive discussions, and collaborate cross-functionally to improve customer outcomes.

Own post-contract technical support for Cloudflare’s enterprise customers. Serve as the primary technical contact, manage escalations and incidents, provide proactive configuration and networking guidance, deliver quarterly support reviews, resolve tickets, and communicate customer feedback to product and engineering teams. Collaborate with account, customer success, professional services, partner, and global TAM teams to maintain customer satisfaction and ensure effective technical support coverage.

Owns customer relationships for government accounts, driving product adoption, renewals, expansion, and upsell opportunities. Leads Partner Engagement Managers, coordinates resources, communicates user needs to product teams, supports classified-network deployments, troubleshoots technical issues, and engages senior government and military stakeholders. The role is based in person in Washington, D.C., and requires a current Top Secret clearance with SCI eligibility.

Own post-sale technical relationships for public sector customers, driving onboarding, adoption, optimization, integrations, renewals, and expansion. Lead product demonstrations, solve technical issues, maintain account documentation, understand customer environments, and provide feedback to product and engineering teams. The field-based role involves some travel and requires software pre- or post-sales experience, technical knowledge, customer orientation, and familiarity with performance monitoring tools.

Provides proactive technical account management for public-sector cybersecurity customers. Responsibilities include customer onboarding, platform training, health checks, technical issue resolution, escalation management, knowledge-base development, customer advocacy, renewal-risk mitigation, and identifying account expansion opportunities. The role requires strong customer service, communication, technical troubleshooting, security knowledge, AI technology experience, and travel of up to 25%.

Owns customer success for Hivemind enterprise software customers, serving as the primary contact from onboarding through offboarding and renewals. Builds customer relationships and success plans, conducts business reviews, manages account health, supports programs, drives contract retention and expansion, and collaborates with sales and product teams. The role engages C-suite stakeholders and requires extensive international and domestic travel of approximately 30–50%.

The Forward Deployed Enablement Engineer supports customer success teams by enhancing product support, debugging technical issues, and collaborating on workflows. They play a key role in maximizing customer outcomes with Palantir's platforms.

The Senior Sales Engineer will provide technical expertise to support sales activities, engage customers, and collaborate across teams to close opportunities in key accounts.

Provides first-line technical product support to customers, guides troubleshooting, assesses and escalates incidents, follows issues through resolution, and recommends documentation improvements. The role requires strong customer service, collaborative problem-solving, and practical experience troubleshooting Windows and macOS systems, antivirus interactions, and system-management tools such as GPO, RMMs, and SCCM.