Top Customer Success & Experience Jobs in Washington DC,

Manage customer consulting projects, enhance client relationships, mentor staff, and implement process improvements for customer service effectiveness.

Build and maintain relationships with high-value players through proactive outreach, personalized communications, and timely issue resolution. Drive engagement, reactivation, and retention using player insights and industry knowledge. Collaborate cross-functionally, monitor engagement trends, gather feedback, and ensure VIP program compliance and responsible gaming standards.

Manage a portfolio of dealership clients to retain revenue, increase product utilization, upsell products, and resolve complex account issues. Build relationships, analyze account performance, conduct virtual and occasional onsite engagements, and collaborate with internal teams to drive client success and revenue growth.

The Senior Sales Engineer will deliver technical product presentations, gather customer requirements, lead product evaluations, and design test plans while maintaining a customer-obsessed focus in all interactions.

As a Federal Sales Engineer, you will leverage security expertise to present solutions, collaborate with teams, and drive customer engagements as part of CrowdStrike's mission to stop breaches.

The Senior Associate, Business Compliance reviews marketing compliance for Chime's financial products, advising on regulatory adherence and risk mitigation, while collaborating with various teams.

The Senior Customer Service Systems Manager designs and optimizes technology for operations, focusing on AI solutions to enhance customer experience and reduce costs.

As an Account Manager, you'll oversee a portfolio of SaaS customers, focusing on relationship management, renewals, and driving product adoption for business value.

Own customer relationships at senior military commands: drive adoption, renewals, and expansion of Onebrief. Provide face-to-face and remote support, lead exercises, troubleshoot technical issues, communicate user needs to product teams, and enable expansion into adjacent organizations while working onsite in the National Capital Region.

The Director of Circle Ventures will lead the development and execution of venture investments, shaping the ecosystem around USDC and driving strategic partnerships for innovation.