Top Customer Success & Experience Jobs in Washington DC,

Act as the on-site primary contact for property management partners to drive product rollouts, adoption, training, and change management. Embed with leasing and operations teams, troubleshoot issues, collect feedback for product teams, lead data-driven conversations tying AI performance to KPIs, and travel regionally for launches and check-ins.

Manage a portfolio of 100–140 dealer accounts to drive retention, utilization, and upsell of vAuto products. Build relationships, perform needs assessments, lead launches, conduct onsite/virtual engagements, develop turnaround plans for at-risk clients, and drive revenue growth through product expansion and best-practice sharing.

Serve as Datadog technical expert for partner channels, driving partner onboarding, enablement, joint initiatives, demos/PoVs, feature adoption, and advocating partner technical needs internally to ensure successful deployments and adoption.

The Senior Customer Service Systems Manager designs and optimizes technology for operations, focusing on AI solutions to enhance customer experience and reduce costs.

Lead strategic advisory and post-sales engagement for a portfolio of Enterprise accounts. Drive retention, revenue realization, and customer advocacy by building executive relationships, managing account strategy, assessing technical health, mitigating risk, and coordinating cross-functional resources. Mentor team members, influence product roadmap with customer insights, and ensure consistent forecasting and operational hygiene to maximize long-term customer value.

Own customer relationships at senior military commands: drive adoption, renewals, and expansion of Onebrief. Provide face-to-face and remote support, lead exercises, troubleshoot technical issues, communicate user needs to product teams, and enable expansion into adjacent organizations while working onsite in the National Capital Region.

The Senior Associate will lead customer transformation projects, enhance client relationships, mentor junior staff, and implement omnichannel strategies to improve customer service effectiveness.

Assist clients with account inquiries, manage client relationships, and support financial advisors in delivering client service.

Serve as the primary technical contact for enterprise customers: design scalable solutions, run POCs, troubleshoot complex issues, deliver training and demos, advise on best practices, gather customer feedback to influence product roadmap, and collaborate with sales, PDE, and account teams to ensure successful platform adoption.

As a Senior Solutions Engineer, you will partner with the sales team to support enterprise customers, deliver presentations, and run proof-of-concept trials while leveraging technical expertise in networking and security.