Top Customer Success & Experience Jobs in Washington DC,

Owns customer relationships for government accounts, driving product adoption, renewals, expansion, and upsell opportunities. Leads Partner Engagement Managers, coordinates resources, communicates user needs to product teams, supports classified-network deployments, troubleshoots technical issues, and engages senior government and military stakeholders. The role is based in person in Washington, D.C., and requires a current Top Secret clearance with SCI eligibility.

Leads GM Energy’s customer success and experience strategy across products, channels, partners, and the customer lifecycle. Defines customer journeys, KPIs, scalable engagement and resolution processes, and CX transformation initiatives. Advocates for customer needs across cross-functional teams, oversees launch readiness and platform improvements, manages escalations, develops executive relationships, and builds a high-performing customer success organization.

Own post-sale technical relationships for public sector customers, driving onboarding, adoption, optimization, integrations, renewals, and expansion. Lead product demonstrations, solve technical issues, maintain account documentation, understand customer environments, and provide feedback to product and engineering teams. The field-based role involves some travel and requires software pre- or post-sales experience, technical knowledge, customer orientation, and familiarity with performance monitoring tools.

Leads and develops a team of Customer Experience Managers overseeing onboarding, retention, renewals, and expansion. Owns regional forecasting, Salesforce pipeline hygiene, operational workflows, and AI-driven automation. Serves as an escalation point for commercial negotiations and customer issues while partnering with Sales, Product, and Support. Coaches teams on strategic customer relationships, value articulation, AI tools, data analysis, and workflow automation to improve customer outcomes and operational efficiency.

Leads the global Customer Success organization for Falcon Cloud Security, managing managers and senior contributors while driving adoption, retention, expansion, customer satisfaction, and renewal outcomes. Defines scalable operating and coverage models, develops leaders, sponsors strategic executive relationships, manages escalations and customer risk, partners with Sales, Product, Engineering, and Services, forecasts resources, and uses data, tooling, automation, and AI to improve customer outcomes across complex multi-cloud environments.

Owns customer success for Hivemind enterprise software customers, serving as the primary contact from onboarding through offboarding and renewals. Builds customer relationships and success plans, conducts business reviews, manages account health, supports programs, drives contract retention and expansion, and collaborates with sales and product teams. The role engages C-suite stakeholders and requires extensive international and domestic travel of approximately 30–50%.

The Forward Deployed Enablement Engineer supports customer success teams by enhancing product support, debugging technical issues, and collaborating on workflows. They play a key role in maximizing customer outcomes with Palantir's platforms.

The Senior Sales Engineer will provide technical expertise to support sales activities, engage customers, and collaborate across teams to close opportunities in key accounts.

Own the post-sale customer journey for youth sports organizations, including onboarding, adoption, account growth, renewals, and retention. Build relationships with club directors, leagues, coaches, and other stakeholders; monitor account health; create success and recovery plans; forecast renewals; and maintain CRM data. Help establish scalable account management playbooks and share customer insights with Sales, Marketing, Customer Experience, and Product. The role is remote-first and focuses on basketball and baseball/softball markets.

Manage strategic client relationships and serve as the operational lead across assigned accounts. Oversee digital marketing campaign execution, project timelines, cross-functional coordination, performance reporting, client communications, and business reviews. Develop client roadmaps, recommend optimizations, identify growth opportunities, and partner with Sales to drive account expansion. The role requires strong project management, strategic thinking, communication, and stakeholder management skills, with 6+ years of relevant experience and willingness to travel as needed.