Top Customer Success & Experience Jobs in Washington DC,

Partner with customers to implement COINS construction ERP financial modules: gather requirements, map processes, configure systems, deliver training, design reports, support data loading/DataMart activities, and drive high-quality implementation outcomes.

Leads client retention and expansion strategy for a healthcare technology portfolio. Builds executive relationships, drives renewals, contract negotiations, upsells, and revenue growth, while conducting market analysis and communicating client feedback internally. Partners with customer success, marketing, growth, product, clinical, and operations teams to improve client outcomes and product-market fit. Requires an MBA, consulting and healthcare experience, strong negotiation and relationship skills, and approximately 30–50% travel.

Serve as a technical advisor for enterprise customers using Delinea privileged access solutions. Responsibilities include configuration, onboarding, training, customer health monitoring, issue resolution, vulnerability and release communication, technical reviews, beta testing, documentation, executive reporting, and customer advocacy. The role partners with sales, support, engineering, and product teams, supports transformational technology projects, and travels primarily in North America for quarterly business reviews and solution assessments.

Own the customer lifecycle from onboarding and deployment through adoption, renewals, and account expansion. Coordinate cross-functional implementation efforts, analyze platform usage, conduct QBRs, manage executive relationships, identify upsell opportunities, and serve as a product expert. The role requires strong project management, communication, analytical, and stakeholder management skills, cybersecurity experience—particularly in OT—and approximately 30% customer travel.

Own technical onboarding, integration setup, monitoring, troubleshooting, and ongoing health of SaaS customer feeds across a territory. Serve as the escalation point between customers, engineering, product, sales, and account management teams. Track integration adoption and performance, identify expansion opportunities, document integration patterns, and communicate structured product feedback.

Serves as the primary technical contact for financial technology clients, managing requirements, integrations, implementations, configurations, testing, troubleshooting, and onboarding. Coordinates customer requests with R&D, Product, QA, and Support teams; monitors delivery progress; trains end users; documents solutions; and provides specialized guidance for FX trading workflows. Requires strong trading-system knowledge, client-facing communication, and the ability to translate business needs into technical requirements.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Own the post-sales customer journey for manufacturing-focused SaaS clients, including onboarding, training, adoption, success planning, renewals, expansion, executive business reviews, and escalations. Analyze usage data to demonstrate ROI, build customer advocacy, and identify risks. Collaborate with Product, Engineering, Support, Sales, and Marketing to address customer needs and influence product roadmap and go-to-market strategy.

Provides the technical layer behind Customer Success by improving implementation handoffs, enabling Account Managers, leading post-go-live discovery and solutioning, and resolving escalations. The role diagnoses CRM, workflow, integration, reporting, and AI-agent issues; develops configuration guidance and enablement materials; coordinates with Support, Engineering, Product, Implementation, and Professional Services; and translates customer needs into scalable solutions and best practices for higher education use cases.

Manage customer onboarding from contract signature through vendor activation. Lead kickoff meetings, define success criteria, coordinate provisioning and integrations, track milestones and onboarding KPIs, resolve issues, and drive vendor adoption. Partner with Sales, Customer Relationship Managers, Product, Operations, and Enablement teams to ensure seamless handoffs, improve onboarding processes, and accelerate customer value realization.