Top Customer Success & Experience Jobs in Washington DC,

Lead and scale a unified customer success organization for K-12 districts, overseeing onboarding, implementation, professional learning, support, and analytics to drive adoption, retention, and measurable student outcomes. Build and coach a cross-functional team, define success metrics and playbooks, partner with Sales/Product/Marketing, and continuously improve processes, reporting, and customer-facing resources.

The Customer Success Manager drives the adoption of AI solutions in life sciences by managing implementations, developing customer satisfaction strategies, and serving as a trusted advisor.

The Account Development Manager will manage client relationships, drive client engagement, execute growth strategies, and develop commercial strategies for renewals and upsells.

The Regional Manager, Customer Experience and Success leads technical customer engagements, oversees team development, manages complex accounts, and collaborates cross-functionally while ensuring customer satisfaction and retention for Dash0's observability platform.

The Enterprise Solutions Architect will optimize user journeys, enhance customer success, deliver technical demos, and provide support to ensure product utility.

Explore customer needs and oversee their journey through onboarding to ensure successful adoption of the Hightouch platform, applying strong technical and project management skills to guide customers effectively.

The Customer Success Engineer will work with users to maximize the platform's value, providing technical support and collaborating with various teams.

Lead and mentor a team of Solutions Engineers, ensuring exceptional customer experiences and collaboration with AEs. Develop technical expertise in data activation and integration platforms, delivering tailored demonstrations and solutions for clients.

As a Claims Support Specialist, provide expert guidance and manage claims for clients, optimizing resolution processes and advocating for their interests throughout.

Lead enterprise SaaS onboarding for partner schools: own implementation timelines, streamline workflows, create repeatable playbooks, coordinate cross-functional handoffs, deliver tailored partner guidance, measure onboarding metrics, and conduct at least one onsite visit per enterprise onboarding to accelerate time-to-value and partner satisfaction.

Manage law firm partners by analyzing performance metrics, diagnosing issues, and driving improvement through data-driven partnerships. Collaborate with teams and communicate effectively to enhance client outcomes.

The Major Gifts Officer will lead major gift fundraising activities, identify donor prospects, and develop strategies for cultivating relationships and managing donor contributions.

The Financial Aid Director develops and implements financial aid strategies, guiding students in navigating aid processes like FAFSA and scholarships while providing financial literacy education.

The Stewardship Manager will enhance donor relations and oversee stewardship initiatives to engage major donors giving $50-$100K+. Responsibilities include policy development, managing recognition programs, and executing engagement events.

The Support Operations Engineer will execute and maintain enablement content for onboarding and training in a SaaS environment. They will manage content delivery, track progress, and improve instructional materials based on feedback and performance metrics.