Top Customer Success & Experience Jobs in Washington DC,

Leads, coaches, and develops a regional team of Customer Success Managers serving clinics and providers. Oversees customer retention, satisfaction, account growth, escalations, performance goals, and KPIs. Partners with Sales, Clinical, Operations, and Leadership teams to improve provider engagement, workflows, reporting, capacity planning, and customer success processes. The role is primarily remote and requires up to 10% travel for team and organizational events.

Manage property insurance client relationships from onboarding through renewal, drive product adoption, connect usage to measurable outcomes, monitor client health, and identify expansion opportunities. Build relationships with underwriters, analysts, and product stakeholders while coordinating cross-functional support and conveying client feedback internally. The role requires strong communication, analytical, organizational, and client management skills, plus the ability to learn insurance workflows, analytics, and AI-driven products.

Own the post-sale customer relationship from agreement development through onboarding, integration, enablement, adoption, retention, and expansion. Build and troubleshoot customer integrations, support users in complex environments, triage platform requests, provide product feedback, and create scalable documentation and playbooks. Initially operate as a solo customer success function reporting to the CTO, then build and lead a growing customer success team.

Supports end-to-end onboarding of newly sold 401(k) plans from contract through go-live. Responsibilities include preparing plan documents, verifying plan design elections, establishing trust and investment configurations, coordinating payroll integrations, monitoring initial contributions, maintaining Salesforce records, educating plan sponsors and advisors, ensuring ERISA, IRS, and DOL compliance, and escalating complex issues appropriately.

Manage a portfolio of existing B2B SaaS clients, driving renewals, retention, and account expansion. Responsibilities include conducting business reviews, monitoring account health, identifying churn risks, closing upsell and cross-sell opportunities, maintaining Salesforce records, tracking revenue targets, and coordinating with Customer Success, Support, Product, Marketing, and leadership. The role requires strong client relationship management, consultative selling, portfolio organization, and familiarity with CRM and sales engagement tools.

Own the end-to-end post-sale customer journey from onboarding through renewal and expansion. Build and optimize HubSpot workflows, pipelines, health scoring, segmentation, and reporting; create Metabase dashboards and SQL-based analyses; improve customer processes and handoffs; define lifecycle program requirements; develop CS playbooks; partner with Revenue Operations, Sales, Marketing, Product, and Customer Success; and use AI to scale personalized communications and operational efficiency.

Provides technical account management for public-sector customers adopting and operationalizing the Wiz cloud-security platform. Serves as a trusted technical advisor, guides federal cloud deployments, resolves complex architectural and operational challenges, develops measurable success plans, and translates cybersecurity mandates into deployment strategies. The role supports FedRAMP, ATO, continuous monitoring, and government-specific requirements while coordinating with Product, Engineering, Sales, and Support. It also mentors TAMs and advocates for public-sector platform enhancements.

Build repeatable AI product packages that drive customer adoption from initial use to team-wide deployment. Partner with Product, Engineering, and Customer Success to solve technical blockers, translate customer needs into use cases, support Motion’s internal marketing team, and help influencers adopt Runneth. The role combines customer relationship management, marketing knowledge, hands-on AI building, technical problem-solving, and evolving customer success ownership.

Manages dealership client success by driving adoption and utilization of CDK products, increasing customer value, reducing churn, and identifying revenue opportunities with Sales. Provides product guidance, training strategies, risk mitigation, reporting, presentations, and support resource direction. Maintains dealership relationships, retains at-risk clients, documents engagements in Totango, and travels up to 50% while driving up to 25%.

Leads managers and enterprise client relationships to drive retention, expansion, satisfaction, and successful adoption of a retirement savings platform. Responsibilities include coaching teams, monitoring KPIs, resolving escalations, collaborating cross-functionally, implementing account-management processes, developing client success plans, and improving operational systems. The role requires strong people leadership, analytical problem-solving, SaaS account management, client advocacy, and experience with CRM or customer success platforms.