Top Customer Success & Experience Jobs in Washington DC,

Manage a portfolio of district and charter partners to guide end-to-end school scheduling implementations, provide onboarding and training, troubleshoot data integrations and technical issues, track success metrics, support sales efforts in off-season, and share customer insights cross-functionally to improve product and renewals.

Provide onboarding and ongoing support for SMB customers using the bookkeeping platform: run live video onboarding, troubleshoot bookkeeping questions via chat and email, maintain accurate customer notes, collaborate across teams, and proactively exceed partner and customer expectations.

Serve as the primary customer-facing expert for Prevailing Wage and Apprenticeship (PWA) compliance, manage a portfolio of accounts and a high-performing team, deliver audited reports via the platform, provide product feedback to engineering, establish scalable data and process best practices, and create training and materials on complex federal/state labor compliance.

Manage a portfolio of higher-education customers through onboarding, implementation, training, adoption, renewals, and expansion. Serve as a trusted advisor to senior academic stakeholders, deliver trainings and EBRs, track success metrics, identify risks, and collaborate cross-functionally to drive product value and growth.

As a Technical Support Analyst, you'll troubleshoot issues, educate merchants, and collaborate with teams to improve customer experience and resolve technical problems.

The Jr. Account Manager supports agency growth by managing SEO and content projects, conducting data analysis, and optimizing marketing strategies.

Manage SMB customer lifecycle to reduce churn and drive renewals. Maintain billing/subscription accuracy, Salesforce data cleanliness, and coordinate with Sales, Finance, and Account Executives on upsells, contracts, and offboarding. Serve as voice of the customer, support product adoption, and help optimize accounts through ongoing engagement and project coordination.

Manage HubSpot-focused client relationships and technical projects across multiple accounts. Oversee project timelines, capacity planning, resource allocation, budgets, and cross-functional teams to ensure successful delivery and client satisfaction.

As an Enrollment Representative, you will connect prospective students with suitable programs, ensure a positive customer experience, and drive enrollment through effective communication.

As a Cvent Freelancer, you'll build and manage event registration sites, customize attendee journeys, and support various event formats. You'll generate reports, troubleshoot issues, and collaborate with teams to ensure smooth execution while managing multiple projects simultaneously.

Provide empathetic, efficient customer support across email, SMS, social DMs and phone for orders, activation, billing, and technical troubleshooting. Maintain SLAs, follow workflows and escalate when needed. Contribute feedback, documentation, and knowledge sharing to improve customer experience and team processes.

Lead and scale a unified customer success organization for K-12 districts, overseeing onboarding, implementation, professional learning, support, and analytics to drive adoption, retention, and measurable student outcomes. Build and coach a cross-functional team, define success metrics and playbooks, partner with Sales/Product/Marketing, and continuously improve processes, reporting, and customer-facing resources.