Customer Success Associate

Posted 8 Hours Ago
Be an Early Applicant
Hiring Remotely in United States
Remote
14K-22K Annually
Junior
Professional Services • Consulting
The Role
Serve as the day-to-day contact for independent professionals, managing onboarding, weekly check-ins, communications, applications, screening calls, documentation, and feedback flow between the community and internal account teams. Maintain accurate profiles, share updates and newsletters, and independently drive organization and follow-through while working primarily through calls.
Summary Generated by Built In

About the company

Our client is a fast-growing technology company.

The role

Raydar is recruiting for this role on behalf of our client. Serve as the day-to-day contact for a group of independent professionals on a platform, handling onboarding, regular check-ins and communication. Act as the link between those professionals and internal account teams so the right information reaches the right people.

What you'll do

- Hold weekly check-in calls to review progress, blockers and next steps, and keep an up-to-date profile on each person you support.

- Send regular updates, newsletters and announcements to keep the wider community informed.

- Review incoming applications and run screening calls with promising candidates.

- Keep role documentation current as new feedback and priorities come in, so everyone works from the latest information.

- Relay feedback and priorities between the community and internal account managers.


Requirements

What we're looking for

- 2+ years in a customer-facing role.

- Excellent written and spoken English across quick chat messages, formal responses, newsletters and calls.

- Strong relationship-building skills and comfort spending about 60% of your time on calls.

- Highly organized and detail-oriented, with a record of keeping accurate records on the people you support.

- Ability to drive structure and follow-through independently.

- Availability to work typical startup hours in the Pacific time zone.


Benefits

Compensation and benefits

- Base salary: USD 14,400 to 21,600 per year

Location and work model

- Remote (US)

- Full-time

Skills Required

  • 2+ years of experience in a customer-facing role
  • Excellent written and spoken English
  • Strong relationship-building skills
  • Comfort spending approximately 60% of time on calls
  • Highly organized and detail-oriented
  • Experience maintaining accurate records
  • Ability to drive structure and follow-through independently
  • Availability during typical startup hours in the Pacific time zone
Am I A Good Fit?
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The Company
28 Employees
Year Founded: 2021

What We Do

Raydar is a talent acquisition and business consulting firm that connects world-class and emerging talent with growing organizations. It supports companies through team development, strategic hiring, and customized growth solutions, helping clients recruit roles such as engineers, product managers, executives, legal counsel, and quantitative traders. Raydar focuses on understanding each organization’s needs, culture, and long-term goals to build high-impact teams.

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