Top Customer Success & Experience Jobs in Washington DC,

Own product deployment and customer impact delivery for government and public-safety customers: identify high-value workflows, build data models and pipelines, write integration code, cultivate executive relationships, and deliver mission-critical AI platform solutions with speed and quality.

Embed with federal and national security customers to design and deploy tailored workflows and analytics on Pryzm's platform. Translate mission needs into product configurations and data integrations, drive adoption, train users, partner with engineering, and support business development.

Seeking candidates for multiple ServiceNow roles including PM, Tech Lead, Sr. Developer, Developer, and Tester for a client in Washington, DC.

Serve as primary client liaison for warranty and protection programs: manage onboarding, coordinate cross-functional teams, track performance, maintain CRM, recommend growth opportunities, and support ongoing account health.

Provide help desk support, manage client cases, and communicate effectively with clients, utilizing extensive IT experience and strong interpersonal skills.

Looking for students to work as Facebook Administrators, promoting and collecting likes for the company's Facebook page and website, with potential for full-time position based on results.

Examine titles for commercial properties, perform title research, analyze records, and provide underwriting interpretation, requiring high expertise and detail orientation.

Provide Tier 1/2 technical support for e-commerce and internal users of WMS/OMS, manage tickets and SLAs, run client onboarding and training, diagnose web/API issues using observability logs, escalate and document bugs, and support AI agent QA and knowledge base curation.

The Customer Success Manager will manage client relationships from onboarding to ongoing support, ensuring satisfaction and timely delivery of projects.

Manage a portfolio of premium financial advisor clients, lead onboarding and campaign delivery, conduct business reviews, demonstrate ROI, support renewals, and provide strategic guidance. Maintain accurate CRM records, communicate regularly with clients, and collaborate internally to improve processes and customer experience. The role requires SaaS customer success experience, strong presentation and organizational skills, and the ability to manage multiple priorities independently.