Top Customer Success & Experience Jobs in Washington DC,

Own a portfolio of strategic enterprise customers, lead complex onboarding and implementations, manage executive stakeholder relationships, run account plans and QBRs, drive expansion and renewals, coordinate cross-functional teams, and surface customer insights to influence product and business strategy.

Own relationships for mid-market employer customers (500–1,500 lives). Drive renewals, identify expansion, run data-driven business reviews, monitor account health, leverage AI/tools to scale workflows, collaborate cross-functionally, and drive product adoption and customer engagement.

The freelance producer creates engaging newscasts, writes clear copy, utilizes creative production techniques, collaborates with teammates, and makes editorial decisions, particularly during breaking news.

Manage email fundraising strategies for political and nonprofit clients, mentor junior team members, and produce effective email communications. Role involves writing, client coordination, and data analysis.

The Customer Success Manager maintains relationships with existing clients, ensures satisfaction, manages account renewals, and drives growth opportunities while supporting internal collaboration and client onboarding.

The Principal Post Sales Solution Consultant manages client onboarding and success, driving customer retention through strategic engagement, feedback analysis, upselling, and insights delivery to maximize solution value.

Lead onboarding and activation for federal customers, translate customer workflows into product configuration and training, drive adoption, measurable ROI, expansion, and renewals. Act as single point of accountability, gather product feedback, and collaborate with Product Engineering to improve platform and customer experience.

The FOIA Analyst processes and analyzes FOIA requests, drafts correspondence, coordinates with requesters, and ensures compliance with FOIA regulations.

As a Senior Customer Success Manager, you'll autonomously manage a portfolio of mid-market and enterprise customers, enhancing relationships and ensuring measurable outcomes while collaborating with teams on implementations and scalability projects.

The Deployment Strategist collaborates with government and utility partners to understand their operations, create tailored solutions, and ensure effective implementation and long-term success through increased efficiency and revenue growth.