Top Customer Success & Experience Jobs in Washington DC,

The Senior Business Development Associate executes business development activities, builds customer relationships, and collaborates internally to capture government and commercial opportunities in national security.

The Client Development Manager drives client development and growth in Site & Infrastructure and Surveying markets, fostering key relationships, strategizing pursuits, and shaping growth strategy for public and private sectors.

The Engagement Manager will lead customer relationships, oversee implementation of AI solutions, manage stakeholder needs, and ensure customer success in a fast-paced environment.

Lead and manage a customer support team, own SLAs and escalations, maintain knowledge base and Training Academy, monitor customer health and communications, partner cross-functionally to triage issues and improve support operations.

Own a portfolio of strategic enterprise customers, lead complex onboarding and implementations, manage executive stakeholder relationships, run account plans and QBRs, drive expansion and renewals, coordinate cross-functional teams, and surface customer insights to influence product and business strategy.

Own relationships for mid-market employer customers (500–1,500 lives). Drive renewals, identify expansion, run data-driven business reviews, monitor account health, leverage AI/tools to scale workflows, collaborate cross-functionally, and drive product adoption and customer engagement.

The freelance producer creates engaging newscasts, writes clear copy, utilizes creative production techniques, collaborates with teammates, and makes editorial decisions, particularly during breaking news.

Manage email fundraising strategies for political and nonprofit clients, mentor junior team members, and produce effective email communications. Role involves writing, client coordination, and data analysis.

The Customer Success Manager maintains relationships with existing clients, ensures satisfaction, manages account renewals, and drives growth opportunities while supporting internal collaboration and client onboarding.

The Principal Post Sales Solution Consultant manages client onboarding and success, driving customer retention through strategic engagement, feedback analysis, upselling, and insights delivery to maximize solution value.