Top Customer Success & Experience Jobs in Washington DC,

The Customer Strategist role focuses on strategy, sales, and relationship management, requiring collaboration with customers and engineers to enhance product offerings and build relationships with stakeholders.

The Director of Client Services will lead client relationships and oversee loyalty program delivery, ensuring alignment with client objectives. Responsibilities include strategic leadership, managing client accounts, driving growth, and mentoring team members.

Lead customer success for named accounts in the Americas: onboard, train, drive adoption, retain and expand revenue, run renewals, identify upsell opportunities, collaborate cross-functionally, and deliver customer insights to improve products and processes.

The Deployment Strategist will lead customer deployments, manage post-sale relationships, drive upsell opportunities, and collaborate with various teams to enhance product use in defense and space sectors.

Serve as primary client contact to build relationships, respond to inquiries, provide product/service information, assist with account management, coordinate internally for client satisfaction, maintain records, and support administrative tasks while identifying experience improvements.

Lead Professional Services revenue and enterprise-scale CX transformation across strategic accounts. Drive services pipeline, design outcome-driven AI-enabled proposals, align cross-functional teams, negotiate deals, ensure delivery alignment, and expand platform adoption to realize measurable business outcomes and long-term customer retention.

The PremierOne CAD Application Specialist manages software deployment for public safety agencies, ensuring integration and performance while supporting project lifecycle and customer collaboration.

Deliver post-go-live Workday services to maximize customer adoption and value. Conduct tenant reviews, feature adoption workshops, troubleshooting, configuration guidance, and short-duration consulting engagements across Payroll, Absence, and Time Tracking.

The After School Educator will manage after-school programs, assist with curriculum implementation, ensure children's safety, and create a fun learning environment.

Lead development and governance of Advana Customer Success Operations and Stakeholder Management Plans across Unclassified, Secret, and Top Secret domains. Coordinate with platform, data, AI, cybersecurity, and system operations teams, build metrics and dashboards, produce briefs and reports, and drive stakeholder engagement and service adoption across DoW, DHS, and interagency partners.