Top Customer Success & Experience Jobs in Washington DC,

Lead Professional Services revenue and enterprise-scale CX transformation across strategic accounts. Drive services pipeline, design outcome-driven AI-enabled proposals, align cross-functional teams, negotiate deals, ensure delivery alignment, and expand platform adoption to realize measurable business outcomes and long-term customer retention.

The PremierOne CAD Application Specialist manages software deployment for public safety agencies, ensuring integration and performance while supporting project lifecycle and customer collaboration.

The After School Educator will manage after-school programs, assist with curriculum implementation, ensure children's safety, and create a fun learning environment.

Lead development and governance of Advana Customer Success Operations and Stakeholder Management Plans across Unclassified, Secret, and Top Secret domains. Coordinate with platform, data, AI, cybersecurity, and system operations teams, build metrics and dashboards, produce briefs and reports, and drive stakeholder engagement and service adoption across DoW, DHS, and interagency partners.

Serve as first point of contact for law-firm clients, delivering phone/email/chat support, troubleshooting software issues, tracking cases to resolution, using CRM and support tools, escalating as needed, documenting interactions, and gathering customer feedback to improve products and meet KPIs.

The Client Development Manager drives client development and growth in Site & Infrastructure and Surveying markets, fostering key relationships, strategizing pursuits, and shaping growth strategy for public and private sectors.

The Engagement Manager will lead customer relationships, oversee implementation of AI solutions, manage stakeholder needs, and ensure customer success in a fast-paced environment.

Lead and manage a customer support team, own SLAs and escalations, maintain knowledge base and Training Academy, monitor customer health and communications, partner cross-functionally to triage issues and improve support operations.

Lead and grow a team of Customer Success Managers to drive member engagement, retention, revenue expansion, and KPI accountability. Manage forecasting, risk mitigation, executive client engagement, cross-functional collaboration, reporting, and escalations across employer-sponsored health segments.

The freelance producer creates engaging newscasts, writes clear copy, utilizes creative production techniques, collaborates with teammates, and makes editorial decisions, particularly during breaking news.