Top Customer Success & Experience Jobs in Washington DC,

The freelance producer creates engaging newscasts, writes clear copy, utilizes creative production techniques, collaborates with teammates, and makes editorial decisions, particularly during breaking news.

Manage email fundraising strategies for political and nonprofit clients, mentor junior team members, and produce effective email communications. Role involves writing, client coordination, and data analysis.

The Customer Success Manager maintains relationships with existing clients, ensures satisfaction, manages account renewals, and drives growth opportunities while supporting internal collaboration and client onboarding.

The Principal Post Sales Solution Consultant manages client onboarding and success, driving customer retention through strategic engagement, feedback analysis, upselling, and insights delivery to maximize solution value.

The FOIA Analyst processes and analyzes FOIA requests, drafts correspondence, coordinates with requesters, and ensures compliance with FOIA regulations.

As a Senior Customer Success Manager, you'll autonomously manage a portfolio of mid-market and enterprise customers, enhancing relationships and ensuring measurable outcomes while collaborating with teams on implementations and scalability projects.

The Deployment Strategist collaborates with government and utility partners to understand their operations, create tailored solutions, and ensure effective implementation and long-term success through increased efficiency and revenue growth.

Transcribe complex texts into Braille, produce tactile graphics, and ensure accuracy of Braille documents, including proofreading and binding.

Senior Account Managers lead communications programs for B2B technology clients, oversee account teams, provide strategic counsel, and contribute to agency growth through new business development.

The DAI Help Desk Lead will supervise and guide contract personnel in DAI remote-access support, ensuring effective operations and compliance with SLAs, while coordinating training and performance evaluations.