Top Customer Success & Experience Jobs in Washington DC,

The Technical Account Manager will support US Federal customers by managing technical relationships, providing support, and identifying new business opportunities while addressing customer needs and concerns.

The Customer Success Manager ensures high-value customers receive a strong ROI from Salesforce, addressing technical and business concerns while driving digital transformation in the public sector.

The Account Director will manage client relationships, achieve sales targets, develop strategic account plans, and participate in business development activities.

Lead SS&C Health's Client Success organization to drive client satisfaction, retention, growth, and advocacy. Build C-suite relationships, sponsor strategic accounts, define client health frameworks, lead renewals and expansion, manage cross-functional delivery, and develop a high-performing team focused on measurable client outcomes.

Own technical onboarding for merchants launching on TikTok Shop with AfterShip Channels. Configure integrations (products, orders, inventory), troubleshoot API and mapping issues, teach merchants to use advanced features, drive go-live within ~30 days, and partner with product and GTM teams to surface product improvements and growth opportunities.

The Remote Customer Support Representative will provide exceptional client support, manage collections and overdue payments, oversee account receivables, and coordinate financial transactions remotely.

The Associate Client Advisor supports business development efforts through coordination, client onboarding, event planning, and maintaining client relationships while leveraging CRM tools such as Salesforce.

The Manager, Client Development will enhance strategic client relationships, develop growth strategies, and lead business development initiatives across diverse sectors while collaborating with internal teams.

The Channel Account Manager will develop strategic partnerships with Systems Integrators, enhance federal business through collaboration, and drive revenue via partner-led sales. Responsibilities include managing relationships with system integrators and executing joint business plans while ensuring compliance with government standards.

Seeking an entry-level digital public affairs professional to manage media campaigns, analyze digital content, and understand public policy issues.