Top Customer Success & Experience Jobs in Washington DC,

Own customer onboarding, deployment, adoption, and ongoing value realization for a cybersecurity platform. Build repeatable customer lifecycle processes, success metrics, playbooks, documentation, and enablement programs. Monitor customer health, resolve adoption blockers, coordinate technical implementations, and translate customer feedback for Product and Engineering. Help establish and grow Zip Security’s Customer Success function, including hiring and developing future team members.

Manage client relationships throughout the partnership lifecycle, driving retention, growth, renewals, adoption, and satisfaction. Oversee contracts, billing coordination, reporting, KPI monitoring, and performance reviews. Provide strategic recommendations, lead client engagements, support onboarding and field adoption, and collaborate with sales, field leadership, and internal teams to address feedback and expand programs.

Own end-to-end customer deployments of Flow, including requirements migration, configuration, workflow redesign, training, adoption, and change management. Partner with engineering, sales, and product teams to drive sustained usage, measure adoption, resolve blockers, manage renewal risk, and develop deployment playbooks. The role requires customer-facing experience, comfort working with hardware and systems engineering teams, program management skills, and working knowledge of data migration, configuration, and APIs.

Serve as a primary contact for customers, handling high-volume phone, SMS, and email interactions. Resolve issues, explain products, re-engage inactive customers, track activity, and follow up on open requests. Partner with Sales, Product, Operations, and Support to improve customer experience while applying engagement playbooks in a fast-paced environment.

Leads and develops a team of 5–10 Customer Success Managers serving strategic cybersecurity accounts. The role drives adoption, consumption growth, retention, expansion, customer satisfaction, and executive-level engagement. Responsibilities include building scalable success processes and playbooks, managing escalations and forecasts, partnering with Sales, Product, Engineering, and Marketing, supporting hiring and coaching, and providing cybersecurity and AI expertise to customers and internal teams.

Lead enterprise customers through implementation and onboarding of Ramp’s Bill Pay and Procurement products. Configure AP workflows, approval routing, vendor management, purchasing, and invoice processes; identify implementation blockers; drive product adoption and business outcomes; troubleshoot issues with Product and Engineering; manage multiple activation timelines; and provide customer feedback to influence the product roadmap.

Manages post-sale client relationships for PAC and advocacy technology services. Oversees project delivery, customer satisfaction, software implementation, training, technical requirements, issue resolution, retention, and upsell opportunities. Provides strategic guidance on advocacy programs, creates client communications, coordinates with technical teams, tests custom features, and represents the company at events.

The DAI Help Desk Lead will supervise and guide contract personnel in DAI remote-access support, ensuring effective operations and compliance with SLAs, while coordinating training and performance evaluations.

Own strategic enterprise customer accounts, lead complex implementations, manage executive relationships, conduct account planning and QBRs, and drive retention, renewals, expansion, and customer advocacy. Coordinate with Product, Engineering, Data, Support, Sales, and other GTM teams to improve customer outcomes and influence product direction. Travel quarterly or as needed for customer meetings, workshops, QBRs, and industry events.

Leads strategic customer success for complex, high-value accounts while coaching the broader CSM team. Owns customer health, renewals, ROI reporting, executive business reviews, AI adoption, change management, and legal workflow transformation. Builds playbooks, trains peers, influences product and sales decisions, and develops expansion opportunities. The role requires deep legal technology, eDiscovery, litigation operations, or compliance-regulated environment expertise, along with executive credibility and commercial awareness.