Top Customer Success & Experience Jobs in Washington DC,

Lead and scale Alethea’s customer success function, including team development, playbook execution, customer health, renewals, expansion, and executive reporting. Personally manage strategic communications and public affairs accounts, advise C-suite stakeholders, lead high-stakes business reviews, and build buyer enablement. Partner cross-functionally with Sales, Marketing, Product, and Engineering while developing early-warning systems and representing customer needs in roadmap decisions.

Supports referral partners and clients throughout onboarding and the customer lifecycle. Responsibilities include handling inquiries, coordinating KYC/AML documentation, maintaining account and client records, assisting with training and platform adoption, resolving service issues, tracking activity and metrics, conducting retention outreach, and collaborating with Sales, Compliance, Operations, Trading, IT, and back-office teams.

Own the full success lifecycle for complex federal agency accounts, including onboarding, adoption, strategic planning, executive reviews, training, expansion, and relationship management. Navigate government procurement, compliance requirements, stakeholder hierarchies, and lengthy renewal cycles. Translate customer feedback and usage data into business value narratives and actionable product insights while partnering with Sales, Product, Engineering, and Support.

Serve as primary technical and operational contact for FedRAMP customers post-go-live. Drive operational best practices, manage escalations and incidents, coordinate cross-functional teams, run executive reviews, identify risks, and advocate for customer needs while ensuring compliance and platform scalability.

The Senior Test Analyst will handle testing responsibilities including test development, execution, and analysis to ensure product quality for IT services.

The Managers in Training position focuses on developing people skills, problem-solving abilities, and effective communication, while working in a fully remote environment. It emphasizes flexibility, teamwork, and individual performance.

As a Customer Success Manager, you will drive customer success through training and support while managing relationships with farms utilizing ag-tech solutions.

The Manager of Transaction Management oversees real estate transactions, manages a team, handles contracts, and ensures high customer service in a fast-paced environment.

The Account Executive will manage client accounts in B2B technology, focusing on media relations, content development, and industry research. They will support strategic communication efforts and maintain strong relationships with media and influencers.

Lead functional and design efforts for PeopleSoft HCM 9.2 project, ensuring implementation aligns with federal HR processes and supports 84,000 users.