Top IT Support & Helpdesk Jobs in Washington DC,

Provide system administration for Windows-based application hosting: support IIS, monitor performance and availability, coordinate security patching, assist deployments, configuration management, and infrastructure modernization in FISMA-regulated federal environments.

Lead technical execution of live stream productions (camera, audio, lighting, graphics, encoders), manage distribution and CDN/encoder workflows, edit on-demand content, develop studio SOPs, train overseas posts, support VTC/codec operations, and perform equipment setup, maintenance, and field production as needed.

Manage helpdesk operations and provide Tier 1–2 Windows systems administration: ticket triage (ServiceNow), user account and AD/GPO management, server patching/upgrades/migrations, backups and restores, basic PowerShell/GPO/registry changes, documentation, and customer-facing support.

Administer and support Microsoft 365 and Exchange (on-prem and cloud) for a large enterprise. Lead migrations, implement governance and tenant security, develop PowerApps/workflows, resolve incidents/changes, collaborate with stakeholders, and continuously improve service delivery.

Provide escalated remote and onsite IT support across multiple client environments: troubleshoot OS, server, network, firewall, Microsoft 365/Intune/Azure issues; administer Windows Server and Hyper-V; deploy and maintain Datto and SonicWall solutions; mentor Level I technicians; document work in Autotask and maintain client documentation.

Support development, configuration, testing, deployment, and maintenance of IntApp-based workflows and related systems. Execute QA/regression tests, document results, troubleshoot configuration issues, maintain operational docs, enable other departments to use BIC platform components, and participate in upgrades and process improvements.

Provide on-site studio operations and first-response troubleshooting for a Washington, DC studio. Manage session prep/close, network and storage health, remote access workflows, asset delivery, maintenance/patching, documentation, vendor RMAs, and coordination with stakeholders and remote engineering teams to ensure production readiness.

Administer, monitor, troubleshoot, and maintain network infrastructure and devices supporting Microsoft infrastructure and mission-critical systems. Install, deploy, upgrade, and support systems, manage user access, collaborate with IT support, and provide operational guidance to ensure secure, reliable network operations for a federal client.

Manage and secure Citrix infrastructure for a government-facing client: perform administration, upgrades, monitoring, performance management, issue resolution, and modernization recommendations while leading technical efforts and translating metrics into actionable insights.

Administer and maintain RelativityOne environments for federal eDiscovery, including user access, workspace configuration, data processing, analytics, review workflows, and productions. Troubleshoot platform issues, ensure FedRAMP/cloud security and chain-of-custody compliance, provide technical guidance to legal teams, and maintain SOPs and audit-ready documentation.