Top IT Support & Helpdesk Jobs in Washington DC,

Provides in-person technical support to staff by resolving hardware, software, network, VPN, and user access issues. Installs, configures, repairs, and maintains computers, peripherals, operating systems, and applications. Sets up workstations, manages hardware inventory, documents tickets, performs basic Active Directory and Microsoft 365 administration, and escalates complex issues. The role requires strong communication, organization, prioritization, and the ability to lift up to 30 pounds.

Provides front-line BIM and digital workflow support to architectural and engineering teams. Troubleshoots Revit, Autodesk Construction Cloud, standards, and project workflows; monitors support data to identify recurring issues; develops targeted training and office hours; reinforces firm-wide digital standards; and documents improved workflows and best practices. The role also supports proactive enablement and occasional collaboration, conference, and training activities.

Designs, configures, maintains, and enhances SharePoint repositories, sites, and pages within Microsoft 365. Manages document organization, metadata, permissions, access controls, auditability, and records-management compliance. Supports data collection and user access, troubleshoots issues, improves workflows, and coordinates enhancements with OCIO. The role also supports information-protection requirements and may integrate Power Automate, Power Apps, and Power BI.

Provides technical support for Relativity products by diagnosing software, network, SQL, and Windows issues. Manages customer tickets from creation through resolution, escalation, and documentation in Salesforce while meeting service-level agreements. Communicates with technical and non-technical customers by phone and email, collaborates across support teams, develops product expertise, and reports significant issues to management. The role works an evening Monday–Friday shift.

The Technical Lead will support a Department of Homeland Security ICE contract by developing engaging learning activities, course content, instructional graphics, user interfaces, and finished learning products. The role also involves developing and delivering technical solutions to end users. Candidates must have at least eight years of relevant progressive experience and maintain current DHS suitability clearance and Top Secret clearance.

Supervise daily Network Operations Center activities, including monitoring, incident response, ticket management, escalations, customer communications, and staff development. Lead major incident bridges, coordinate technical teams, maintain operational documentation, support service readiness, and improve monitoring and ticketing workflows. Serve as a subject matter expert in IPX, Sigtran, BGP, VPN, and network interconnect technologies while developing automation and training programs.

Provides onsite Tier 1–3 IT help desk support for a federal client, resolving and escalating tickets through ServiceNow. Supports password resets, user communications, issue tracking, SOP development, and troubleshooting. Identifies process improvements aligned with ITIL governance, coordinates with system administrators, assigns incoming tickets, and serves as a ServiceNow subject matter expert. This surge position runs through January 15, 2027, with a possible extension.

Lead technical operations for a federal eDiscovery and litigation-support environment. Manage technical staff, administer RelativityOne, oversee processing and complex productions, troubleshoot systems and application issues, automate workflows with PowerShell, support attorneys and government stakeholders, and manage documentation, security, disaster recovery, training, and help desk operations.

Administer, monitor, troubleshoot, and maintain network infrastructure and devices supporting Microsoft infrastructure and mission-critical systems. Install, deploy, upgrade, and support systems, manage user access, collaborate with IT support, and provide operational guidance to ensure secure, reliable network operations for a federal client.

Manage and secure Citrix infrastructure for a government-facing client: perform administration, upgrades, monitoring, performance management, issue resolution, and modernization recommendations while leading technical efforts and translating metrics into actionable insights.