Top IT Support & Helpdesk Jobs in Washington DC,

Provides Tier 1 and Tier 2 technical and functional support for federal financial management systems. Responsibilities include troubleshooting application and access issues, managing user accounts and permissions, documenting incidents, escalating complex problems, supporting batch processing, maintaining SOPs, communicating system updates, and reporting help desk metrics. Supports systems including GEO-F, GEAR, ORBIT, CRS, IPP, Cognos, and SharePoint in an NGA environment.

Administer and enhance the ServiceNow platform while identifying opportunities for AI enablement, workflow automation, self-service improvement, and cross-platform integrations. Configure Service Catalog workflows, portals, forms, scripts, and ITSM functionality; gather requirements; create documentation and test plans; coordinate UAT; support releases and upgrades; and troubleshoot platform issues. The role partners with technical and business stakeholders to deliver practical solutions and continuous process improvement.

Serves as technical lead for ASPR’s SWIFT Correspondence application, overseeing operations, maintenance, tenant configuration, access management, workflows, issue resolution, release testing, and system enhancements. Coordinates technology refreshes and software updates with CMS and ACF, administers EPIC licenses, handles security incidents, resolves escalated support issues, conducts user training, and provides application support during business hours.

Leads enterprise end-user support operations across help desk, desktop support, mobility, hardware and software lifecycle management, and field services for DOT headquarters and nearly 300 locations. Oversees service performance, ITIL processes, asset management, cybersecurity compliance, documentation, continuous improvement, stakeholder coordination, and enterprise technology rollouts. Manages support for approximately 10,000 users and serves as the primary operational liaison to DOT stakeholders.

Oversee the firm's IT infrastructure, cybersecurity, systems administration, technical support, vendor and resource management, and strategic IT planning. Lead network, hardware, software, cloud, backup, disaster recovery, access management, and office technology implementations. Manage and mentor IT staff, support employee onboarding and offboarding, maintain policies and documentation, and advise leadership on technology risks and investments. This is a full-time, in-person leadership role with occasional evening and weekend work.

Administer Slack Enterprise Grid, Microsoft Teams, and Lark in a regulated legal environment. Manage identity lifecycle, SSO, SCIM, governance, retention, legal holds, eDiscovery, DLP, app and bot approvals, data residency, and compliance controls. Develop and govern Lark bots, support cross-platform data-flow security reviews, maintain audit processes, document policies, train users, and coordinate vendor support. The role requires extensive enterprise collaboration-platform administration experience, including production Lark expertise and Microsoft identity and compliance administration.

Administers and configures Salesforce, including user management, objects, workflows, reports, dashboards, integrations, data quality, and governance. Provides advanced troubleshooting, training, documentation, and user support. Gathers requirements, implements system enhancements, evaluates releases, supports third-party platforms, and collaborates with stakeholders and vendors to improve business processes and system adoption.

Provides onsite desktop and end-user support, including application installation, hardware and software troubleshooting, network and printer support, inventory management, ticket queue oversight, and escalation of production-impacting outages. Installs and configures new hardware, supports other technical teams, and leads local desktop support members while ensuring tickets are assigned and resolved within appropriate timeframes.

Supervises the local IT support team, manages schedules and service delivery, resolves complex hardware and software escalations, and coordinates with firm-wide IT groups. Oversees ServiceNow incidents, IT projects, hardware assets, onboarding and offboarding technology, meeting systems, mobile devices, and security policy compliance. Provides expert technical customer service and supports maintenance, outages, and special events, including occasional travel.

Leads IREX’s IT operations and serves as deputy to the CTO. Oversees cloud infrastructure, Microsoft platforms, cybersecurity operations, enterprise applications, integrations, AI automation, service delivery, vendors, budgets, and technology governance. Provides hands-on technical escalation, manages resilience and disaster recovery, supports complex implementations, improves user support, and coordinates cross-functional technology initiatives. The role requires strong technical leadership, vendor management, cybersecurity knowledge, and experience operating enterprise technology environments.