Top IT Support & Helpdesk Jobs in Washington DC,

Provide enterprise endpoint support and imaging for Windows, macOS, and mobile devices in a secure federal environment. Administer Entra ID/Active Directory, use Ivanti/KACE/Intune/JAMF for deployments, troubleshoot authentication and endpoint issues, perform secure drive sanitization, document changes, and coordinate with service desk, network, cloud, and cybersecurity teams to maintain compliance with Zero Trust and IRM standards.

Provide Tier 2/3 systems administration for federal systems: manage servers, domain controllers, Group Policy, certificates, VMware, Azure, VPNs, patching, vulnerability scanning, and SOPs. Support data center and network infrastructure, create systems engineering documents, troubleshoot issues, and perform onsite maintenance twice weekly in Silver Spring, MD.

Provide user support for software and basic PC hardware/network issues, troubleshoot Windows and Microsoft 365 apps, support legal-specific tools (iManage, VPN, Citrix), assist with IT projects and software implementations, and communicate solutions professionally and promptly.

Provide technical support for a product vertical, troubleshoot and resolve software/network issues, run basic SQL queries, maintain tickets in Salesforce, escalate when needed, meet SLAs, obtain Public Trust clearance, and deliver excellent customer service during assigned CST shifts.

16-week internship supporting Computer Aided Dispatch (CAD) and Records Management Systems (RMS). Gain hands-on experience with CAD hardware, environment management, Microsoft SQL Server querying and data validation, CJIS security compliance, user access control, and analytics to improve emergency response. Includes a mentored capstone project and hybrid onsite work at customer locations.

Provide onsite IT support for onboarding and ongoing operations: image, configure, deploy, ship, and track laptops, mobile devices, and peripherals; manage asset inventory, telecom billing, badge access, conference AV, and structured cabling; coordinate hardware procurement and vendor relationships; assist with account provisioning, Group Policy administration, MFA, and archived data requests; work closely with remote IT teams to ensure timely deployments and a smooth employee onboarding experience.

Provide onsite and remote technical support for Washington, D.C. office and global colleagues. Diagnose and resolve hardware, software, network, and AV issues; manage incidents in the ICT service desk; support meeting room and device setups; participate in projects and escalations; provide occasional after-hours support.

Provide foundational IT support for Navy information systems: install/configure hardware and software, troubleshoot user and network issues, assist with account provisioning/onboarding, monitor systems, maintain documentation, and follow DoD/Navy cybersecurity policies.

Provide Tier 1/Tier 2 technical support and enterprise systems administration including account and access management (Azure AD/AD, Exchange, Office 365), CRM/ERP support, integrations, endpoint and MDM management, AV/video conferencing/event support, system monitoring, documentation, and participation in IT projects to maintain secure, reliable IT services.

Provide end-to-end technical support for B2B and B2G customers, troubleshoot product, API, and data issues, manage tickets and SLAs, collaborate with Product/R&D, and support onboarding and training to resolve complex technical and compliance-related problems.