Top IT Support & Helpdesk Jobs in Washington DC,

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Provide production support for Salesforce CRM and workflow platforms (Bizflow/Pega), manage incidents end-to-end, perform root cause analysis, monitor jobs and integrations, support releases and operational readiness, coordinate across teams, and drive continuous improvements to reduce incidents and improve platform stability.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Manage a 10–15 person deskside support team for DOJ in Washington, DC. Ensure delivery of Tier-2/3 services, SLA adherence, escalations, ServiceNow ticketing and reporting, knowledge base development, hiring and performance management, customer liaison, and occasional local site travel.

Senior SharePoint Administrator responsible for administering on-premises SharePoint farms (DEV/SAT/PROD), performing PowerShell-based automation, patching/upgrades, monitoring and troubleshooting, managing permissions and service requests via ServiceNow, collaborating with developers, and supporting on-call restoration and performance optimization for DOJ/ATF environments.

The IT Site Operations Specialist provides onsite IT support, manages conference technology, and ensures reliable office technology for end-users.

Manage and secure Windows and Linux servers across on‑premises and cloud environments. Monitor performance, patch/harden systems, support AWS/Azure, perform backups, troubleshoot Tier 2/3 issues, maintain documentation, and ensure federal compliance (STIGs, NIST RMF).

The Regional Technology Manager oversees IT operations, service delivery, and vendor management across the Americas, focusing on AI integration and operational excellence.

Responsible for implementing complex automation systems in diagnostics laboratories, providing technical guidance and troubleshooting support to customers and field teams.