Top IT Support & Helpdesk Jobs in Washington DC,

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Provide administrative, operational, and project coordination support to the IT department. Coordinate IT projects, onboarding/offboarding, vendor and asset management, communications, reporting, and meetings. Assist the IT Director with strategic initiatives, document and track policies, prepare invoices and purchase records, and maintain inventories and procedural documentation. Serve as liaison between IT, operations, vendors, and internal departments to support efficient technology services.

Provide end-to-end technical support for B2B and B2G customers, troubleshoot product, API, and data issues, manage tickets and SLAs, collaborate with Product/R&D, and support onboarding and training to resolve complex technical and compliance-related problems.

Provide onsite end-user IT support, configure and maintain desktops, laptops, mobile devices, printers, VoIP, and backups. Administer Office 365/Exchange and Active Directory for ~100+ users, meet SLAs, maintain asset inventories, create documentation, and collaborate with vendors to resolve technical issues.

Lead and manage an Application Services team supporting DOJ Civil Division users. Oversee daily operations, SLA performance, Tier 2 application support, ticket/troubleshoot/escalation management, SOP and knowledgebase development, stakeholder collaboration, metrics analysis, process improvements, and team coaching in a hybrid environment.

On-site System Manager for PremierOne RMS supporting Prince William County PD: maintain RMS systems, interfaces, basic network/infrastructure and MSSQL support, troubleshoot hardware/network/third-party issues, build customer relationships, follow customer operations policies, and execute work orders with regular communication.

Administer, patch, configure, monitor, and troubleshoot enterprise systems and applications in a secure federal environment. Perform vulnerability remediation, access management, incident response, backups, change management, documentation, and operational reporting while collaborating with engineering, cybersecurity, and service desk teams to ensure mission continuity and secure operations.