Top IT Support & Helpdesk Jobs in Washington DC,

Provide technical leadership and hands-on support for e-discovery using Relativity/Relativity One. Coordinate database design, processing, productions, QC, reporting, and documentation. Consult with litigation teams, participate in legal proceedings, manage work orders, and deliver desk-side training. Ensure timeliness, quality control, and MRPT facility authorization compliance.

Provide first-level IT support: install/configure hardware and software, perform basic troubleshooting, monitor systems, assist with maintenance/patching, document work, and track IT inventory while following cybersecurity protocols.

Provide end-user IT support across hardware, software, networking, and accounts (primarily macOS) via tickets, Slack, and in-person; maintain documentation and runbooks; manage device enrollment, MDM, identity and access workflows; participate in on-call rotation; automate repetitive tasks with scripting; improve onboarding and operational processes.

Provide on-site desktop support for up to 500 end users (PC and Mac), troubleshoot hardware and software issues, maintain printers/print services and secure print software, record incidents in ServiceNow, install/maintain MS Office suite and related applications, and deliver user training and QA for print services.

Provide technical support for implementing, configuring, and maintaining on-prem Microsoft Active Directory and Azure AD (including hybrid, B2B/B2C). Manage O365 Groups and licensing, perform user and group administration, generate Azure AD/O365 reports, create PowerShell automation scripts, and troubleshoot deployments for medium-to-large enterprise environments while engaging with customers and partners.

Lead and operate enterprise messaging and Active Directory environments: design, install, monitor, troubleshoot Exchange (2003-2013), manage Windows AD consolidation and migrations, develop maintenance procedures and PowerShell automation, drive Office 365/Exchange Online migrations, handle service desk escalations, capacity planning, on-call support, and lead related engineering projects.

Provide hands-on design, deployment, configuration, tuning, monitoring, and 24/7 support for middleware (Oracle WebLogic, Microsoft BizTalk) in an ITIL, change-controlled environment. Troubleshoot, install upgrades/patches, support SOA integrations, and participate in knowledge transfer and client-focused operations.

Field technician will take PC hardware break/fix calls at various customer locations, perform Dell desktop repairs and installations, complete required product training, pass background and drug screening, and have reliable transportation to travel to sites.

Senior DB2 DBA responsible for day-to-day support of the CCTI/CCP data warehouse, replication to DR site, performance testing for CAE/CCP, troubleshooting system/application performance, reviewing SQL, and supporting Cognos performance monitoring.

Provide Tier 2/3 systems administration for federal systems: manage servers, domain controllers, Group Policy, certificates, VMware, Azure, VPNs, patching, vulnerability scanning, and SOPs. Support data center and network infrastructure, create systems engineering documents, troubleshoot issues, and perform onsite maintenance twice weekly in Silver Spring, MD.