Top IT Support & Helpdesk Jobs in Washington DC,

The Director of Information Technology will lead POGO’s technology strategy, cybersecurity program, governance, compliance, data management, and IT team. Responsibilities include developing technology roadmaps and budgets, advising executives, overseeing security assessments and external advisors, maintaining policies, ensuring privacy and accessibility compliance, selecting vendors, and identifying technology solutions that improve investigative, policy, and advocacy work.

Provides on-site support for a government-off-the-shelf solution at NASIC, including user training, account administration, requirements gathering, reporting, software testing, deployments, data imports, system administration, and stakeholder engagement. The role supports customer sites across the National Capital Region, advises on SOPs and TTPs, and ensures Parsons solutions align with mission needs. Active Top Secret/SCI clearance and Security+ certification are required.

Supports the Department of Justice Office on Violence Against Women with grant application intake, processing, awards, and post-award functions. Provides information management, assists federal and recipient users with grant management systems, supports webinars and meetings, and learns additional software. The role requires extensive information management and federal grant system experience, knowledge of workstations, remote access, mobile technology, and SharePoint, plus eligibility to obtain and maintain a government security clearance.

Provides in-person help desk and desktop support to Brennan Center employees in Washington, D.C. Responsibilities include troubleshooting hardware, software, printers, computers, mobile devices, and network connectivity; supporting Microsoft Office, Office 365, Adobe Acrobat, and Sage; documenting support requests and resolutions; and upgrading or replacing equipment. The internship is open to undergraduate students during Spring 2027 and requires approximately 10–20 hours per week.

Provides enterprise IT support across incidents, requests, changes, desktop and laptop systems, file server backups, conferencing technology, asset inventory, disaster recovery, and office moves. The role documents ITSM activities, supports audits, coordinates equipment orders and service-impacting work, maintains contingency plans, and provides regional onsite and telephone support. It also communicates with users and leadership, orients new hires, and works with local business stakeholders.

Provides desktop and infrastructure support at the Pentagon, including hardware and software installation, network switch configuration, security patching, communications system support, asset management, troubleshooting, testing, and user training. Supports Windows, Linux, and Unix environments and secure voice and video systems while maintaining technical documentation and responding to mission-critical support needs.

Provide escalated technical support across multiple client environments in an MSP setting. Troubleshoot Windows, macOS, Microsoft 365, networking, servers, cloud services, firewalls, and backup systems. Configure and administer Windows Server, Hyper-V, Intune, Azure, Datto, and related infrastructure. Deliver remote and onsite support, mentor Level I technicians, document tickets and procedures in Autotask, and maintain clear client communication.

Manages configuration, maintenance, deployment, testing, lifecycle planning, and escalated support for the firm’s enterprise applications and hybrid infrastructure. Administers Microsoft 365, Exchange Online, iManage, SQL, Azure, Windows systems, patching, and security updates. Leads firm-wide technology projects, evaluates solutions, manages vendors, develops documentation and training, performs quality control, and mentors teammates. Provides after-hours escalation support and may travel to remote locations.

Administer Microsoft 365, Jira, and DocuSign; troubleshoot complex issues across platforms, devices, networks, and identity systems; perform root-cause analysis; maintain documentation and governance; monitor system health; mentor support staff; and improve automation, workflows, and user enablement.

Provides Tier 1 and Tier 2 technical and functional support for federal financial management systems. Responsibilities include troubleshooting application and access issues, managing user accounts and permissions, documenting incidents, escalating complex problems, supporting batch processing, maintaining SOPs, communicating system updates, and reporting help desk metrics. Supports systems including GEO-F, GEAR, ORBIT, CRS, IPP, Cognos, and SharePoint in an NGA environment.