Top IT Support & Helpdesk Jobs in Washington DC,

The IT User Support Specialist provides technology support, oversees system setups, maintains inventory, and resolves user issues in a fast-paced office environment.

The Digital Platform Specialist manages digital platforms, providing technical support, optimizing features, and training staff to enhance engagement and functionality across the organization.

Provide Tier 1 helpdesk support for a cloud-based platform: triage tickets, manage access requests, troubleshoot devices and applications, maintain runbooks and documentation, participate in on-call rotation, and pair with senior engineers to learn Kubernetes, AWS, CI/CD, and SRE practices.

Provide day-to-day support and administration for Acumatica and integrated systems, manage WMS floor operations, build reports and Generic Inquiries, troubleshoot integrations and hardware, escalate to vendors, produce documentation, and train staff to improve processes and automation.

Provide remote technical support and troubleshooting for customer environments running Linux, OpenStack and Kubernetes (MOSK). Triage IaaS issues, reproduce bugs in labs, own escalations, coordinate with engineering, perform DC ops tasks (firmware, hardware), handle networking and alerting, participate in on-call rotation, and use automation/AI tools to improve resolution efficiency.

Provide application and systems analysis, support, troubleshooting, and maintenance. Collaborate with stakeholders to gather requirements, implement updates, ensure system reliability, and support end-users and integrations.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide system administration for Windows-based application hosting: support IIS, monitor performance and availability, coordinate security patching, assist deployments, configuration management, and infrastructure modernization in FISMA-regulated federal environments.

Lead global IT deployment and asset lifecycle program: own Zendesk queue escalations, manage regional vendors and deployment teams, ensure inventory data integrity in Oomnitza, track SLAs and daily operational metrics, standardize processes across global hubs, and optimize inventory utilization to reduce procurement spend.

Administer and support PeopleSoft environments including installation, configuration, upgrades/patching, performance tuning, integrations (Integration Broker, IAM/MFA), ElasticSearch implementation, environment builds, monitoring, troubleshooting, and cross-team coordination to maintain high-availability HRMS systems.