Top IT Support & Helpdesk Jobs in Washington DC,

Support administration, maintenance, and user support of SharePoint Online and M365 Power Platform. Assist with site provisioning, permissions, migrations, troubleshooting, testing, governance, and metrics/reporting via Power BI. Work with stakeholders, document work, produce executive briefs, and operate in a secure, Agile environment supporting the Navy.

Provide technical support for implementing, configuring, and maintaining on-prem Microsoft Active Directory and Azure AD (including hybrid, B2B/B2C). Manage O365 Groups and licensing, perform user and group administration, generate Azure AD/O365 reports, create PowerShell automation scripts, and troubleshoot deployments for medium-to-large enterprise environments while engaging with customers and partners.

Lead and operate enterprise messaging and Active Directory environments: design, install, monitor, troubleshoot Exchange (2003-2013), manage Windows AD consolidation and migrations, develop maintenance procedures and PowerShell automation, drive Office 365/Exchange Online migrations, handle service desk escalations, capacity planning, on-call support, and lead related engineering projects.

Provide Tier 2 IT support (Korean/English) for Windows endpoints, AD account and GPO issues, Office apps, remote support tools, onboarding/offboarding, ticket management, software deployment, VIP on-site/off-hour assistance, and recommend process improvements to maintain IT service quality.

Provide onsite desktop and mobile device technical support in a Windows environment: deploy and configure desktops, laptops, iPads/iPhones; troubleshoot Microsoft 365, Adobe, email, Teams, OneDrive; support printers, copiers, peripherals, and Cisco/Webex conferencing; document and track incidents; maintain asset inventory; assist with system upgrades, patches, and deployments; communicate status and follow standard procedures.

Provide hands-on design, deployment, configuration, tuning, monitoring, and 24/7 support for middleware (Oracle WebLogic, Microsoft BizTalk) in an ITIL, change-controlled environment. Troubleshoot, install upgrades/patches, support SOA integrations, and participate in knowledge transfer and client-focused operations.

Provide customer-facing IT and infrastructure support for digital solutions: design integrations, enable remote diagnostics, perform automated deployments, troubleshoot systems and software, support installations and upgrades, and collaborate with sales, implementation, and development teams.

Manage technical aspects of large, complex litigation support projects: stand up/maintain eDiscovery systems, staff and train teams, run help desk, ensure security, coordinate with government stakeholders, oversee configuration management, disaster recovery and data migrations.

Field technician will take PC hardware break/fix calls at various customer locations, perform Dell desktop repairs and installations, complete required product training, pass background and drug screening, and have reliable transportation to travel to sites.

Senior DB2 DBA responsible for day-to-day support of the CCTI/CCP data warehouse, replication to DR site, performance testing for CAE/CCP, troubleshooting system/application performance, reviewing SQL, and supporting Cognos performance monitoring.