Top IT Support & Helpdesk Jobs in Washington DC,

Provide hands-on design, deployment, configuration, tuning, monitoring, and 24/7 support for middleware (Oracle WebLogic, Microsoft BizTalk) in an ITIL, change-controlled environment. Troubleshoot, install upgrades/patches, support SOA integrations, and participate in knowledge transfer and client-focused operations.

Field technician will take PC hardware break/fix calls at various customer locations, perform Dell desktop repairs and installations, complete required product training, pass background and drug screening, and have reliable transportation to travel to sites.

Senior DB2 DBA responsible for day-to-day support of the CCTI/CCP data warehouse, replication to DR site, performance testing for CAE/CCP, troubleshooting system/application performance, reviewing SQL, and supporting Cognos performance monitoring.

Provide Tier 2/3 systems administration for federal systems: manage servers, domain controllers, Group Policy, certificates, VMware, Azure, VPNs, patching, vulnerability scanning, and SOPs. Support data center and network infrastructure, create systems engineering documents, troubleshoot issues, and perform onsite maintenance twice weekly in Silver Spring, MD.

Provide Tier 2 desk-side and remote support for end-user systems, peripherals, and network connectivity. Troubleshoot Windows, AD, AVD, SCCM, BitLocker, and Intune issues; perform imaging, patching, account management, and documentation in ServiceNow. Collaborate with infrastructure teams, manage assets, and follow security procedures.

Create and maintain customer-facing technical content and courseware for HPE Networking products. Produce concepts, tasks, installation guides, in-product help, video scripts, and course modules. Collaborate with stakeholders and SMEs, analyze specs, learn products hands-on, follow style/process guidelines, and lead small documentation teams.

Provide advanced Tier II enterprise desktop and endpoint support across Windows and macOS, administer endpoint management tools (Intune, JAMF, Ivanti, KACE), manage identity (Azure AD/Active Directory), support AWS/hybrid environments, enforce endpoint security/Zero Trust, mentor junior staff, develop SOPs/KB content, and coordinate with network/cloud/cyber teams. Must be U.S. citizen and pass FBI background check.

Configure and provision voice services, IP phones, ATAs, SIP credentials, extensions, numbers, and related features. Coordinate customer activations, test calling and voicemail functionality, troubleshoot SIP and connectivity issues, manage Tier 1 support tickets, document provisioning activities, and escalate complex problems. The role also requires clear customer communication, process improvement, and occasional after-hours or on-call support.

Administers and optimizes Amazon Connect and enterprise service center platforms, including routing, queues, IVR workflows, permissions, telephony, digital channels, and conversational AI. Provides production support, incident resolution, vendor escalation, release testing, documentation, and platform monitoring. Partners with Operations, Engineering, Clinical, and Analytics teams to implement configurations, validate reporting, improve workflows, and maintain reliable communication infrastructure.

Supports day-to-day IT operations for 50–60 clients, focusing on employee onboarding, offboarding, technology procurement, documentation, ticket resolution, and workflow improvement. Communicates with clients through email, Slack, and virtual meetings; tracks requests, identifies recurring issues, maintains client IT playbooks, and co-facilitates data security training. The role requires strong customer service, organization, responsiveness, attention to detail, and the ability to learn technical systems quickly.