Place of Performance
- Primarily onsite
- Congressional Budget Office
- Ford House Office Building
- Washington, DC
- Occasional support at facilities in Manassas, VA and Ashburn, VA
Required Experience
Candidates should have extensive experience supporting enterprise desktop environments and advanced Tier II/Journeyman Help Desk operations.
The resumes should demonstrate experience with:
Enterprise Desktop Support
- Windows desktop administration
- macOS administration
- Enterprise desktop and laptop support
- Hardware deployment and lifecycle management
- Software installation, configuration, and troubleshooting
Endpoint Management
Experience administering enterprise endpoint management solutions such as:
- Microsoft Intune
- JAMF
- Ivanti
- KACE
- Comparable enterprise endpoint management platforms
Including experience with:
- Computer imaging
- Device provisioning
- Software deployment
- Patch management
- Configuration management
- Endpoint compliance
Identity & Access Management
Experience with:
- Microsoft Entra ID (Azure AD)
- Active Directory
- Multi-Factor Authentication (MFA)
- User provisioning
- Group Policy
- Role-Based Access Control (RBAC)
- Identity lifecycle management
Operating Systems
Hands-on administration of:
- Windows
- macOS
- iOS
- Android
System Administration
Experience with:
- Advanced troubleshooting
- Windows Event Viewer
- macOS Console logs
- Endpoint performance analysis
- Root cause analysis
- Workstation imaging and deployment
- Hardware refreshes and data migrations
Cloud Experience
Experience supporting:
- AWS environments
- Hybrid cloud/on-premises infrastructures
Security
Experience with:
- Zero Trust security principles
- Endpoint security
- Secure configuration management
- Identity management
- Vulnerability remediation
- Incident response coordination
Service Desk Leadership
Experience:
- Mentoring junior Help Desk personnel
- Developing Standard Operating Procedures (SOPs)
- Creating technical documentation and knowledge base articles
- Coordinating with Network, Cloud, and Cybersecurity teams
- Providing exceptional customer service
Preferred Certifications
One or more of the following is highly desirable:
- CompTIA Security+
- Microsoft Certified: Endpoint Administrator Associate (or equivalent)
- Apple Certified IT Professional
- AWS Certified Cloud Practitioner (or higher)
- ITIL Foundation
- AWS Certified SysOps Administrator – Associate
Preferred Education
Bachelor's degree in Information Technology, Computer Science, or a closely related field.
Security Requirements
Candidates must:
- Be a U.S. Citizen
- Successfully complete an FBI fingerprint/background investigation
- Complete required CBO cybersecurity training before beginning work
Resume Guidance
Please ensure the resumes clearly demonstrate experience performing work similar to the Statement of Work. We are looking for candidates whose experience specifically reflects:
- Enterprise endpoint management
- Windows and macOS administration
- Microsoft Intune and JAMF
- Microsoft Entra ID / Active Directory
- AWS support
- Advanced desktop troubleshooting
- Enterprise Service Desk operations
- Technical documentation and SOP development
- Customer support in complex enterprise environments
We are an Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. Constellation West will not discharge or, in any other manner, discriminate against employees or applicants because they have inquired about, discussed, or disclosed their pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
About The Organization:
Constellation West is an award winning company that delivers Information Technology (IT) engineering services and solutions and non-IT subject matter expertise worldwide. Established in 1997, Constellation West is an industry leader, partnering with key organizations. As a prime contractor or preferred subcontractor, we have a continual list of opportunities to fill nationwide with multiple agencies such as the Department of Veteran Affairs, the Department of Defense, civilian agencies, and the national intelligence community. Many positions supporting the U.S. federal government require our employees to be granted security clearances.
Constellation West provides fully integrated solutions spanning all aspects of system/network engineering, system/network administration, data management, information assurance, quality assurance, full lifecycle support, software development, and geospatial information services. Constellation West looks for the right people ready to step up and be part of a dynamic team.
Are you up for an exciting challenge? Do you want to apply your expertise and knowledge to solve complex problems? Join our team at Constellation West! We offer an exhilarating work environment, a competitive salary, and benefits that will reward your hard work and dedication. Don't miss out on this amazing opportunity!
Benefits include but are not limited to:
• Tuition reimbursement
• Competitive 401(k) plan
• Competitive Health Benefits
• 11 Paid Holidays!!
• 15 PTO Days!
• Veteran Hiring Preference
Constellation West is proud to be an EEO/AA employer M/F/D/V
APPLY HERE TODAY
Skills Required
- Windows desktop administration
- macOS administration
- Enterprise desktop and laptop support (Tier II/Journeyman)
- Hardware deployment and lifecycle management
- Software installation, configuration, and troubleshooting
- Experience with Microsoft Intune
- Experience with JAMF
- Experience with Ivanti or KACE or comparable EMM
- Computer imaging and workstation provisioning/deployment
- Software deployment and patch management
- Configuration management and endpoint compliance
- Microsoft Entra ID (Azure AD) and Active Directory administration
- Multi-Factor Authentication (MFA), user provisioning, Group Policy, RBAC
- Hands-on administration of Windows, macOS, iOS, Android
- Advanced troubleshooting (Windows Event Viewer, macOS Console logs, root cause analysis)
- Experience supporting AWS and hybrid cloud/on-premises infrastructures
- Endpoint security, vulnerability remediation, incident response coordination
- Mentoring junior Help Desk personnel and developing SOPs/technical documentation
- Be a U.S. Citizen
- Successfully complete FBI fingerprint/background investigation
- Complete required CBO cybersecurity training before beginning work
- CompTIA Security+ (preferred)
- Microsoft Certified: Endpoint Administrator Associate (or equivalent) (preferred)
- Apple Certified IT Professional (preferred)
- AWS Certified Cloud Practitioner or higher (preferred)
- ITIL Foundation (preferred)
- AWS Certified SysOps Administrator - Associate (preferred)
- Bachelor's degree in IT, Computer Science, or related field (preferred)
What We Do
Constellation West is where extraordinary works. A leading provider of mission-critical technology solutions for the U.S. government, Constellation West is one of the fastest-growing service-disabled veteran-owned, women-owned, small disadvantaged businesses in the country. Constellation West is at the forefront of the IT industry, providing critical information technology solutions that make a positive impact on our nation. As a customer-oriented, mission-focused organization, we are totally committed to helping our customers solve their most difficult IT challenges. Backed by our depth and breadth of trusted IT capabilities, subject matter expertise and proven performance, we go to extraordinary lengths to develop cost-effective solutions that maximize efficiencies and capitalize on emerging technologies. Our unique heritage as a service-disabled veteran-owned, woman-owned and small disadvantaged business, combined with our nationally recognized and respected senior leadership team, ensures that professional excellence and personal integrity are at the core of everything we do. Leveraging top-notch technical solutions, we guide our customers on the best course of action to maximize their success every step of the way. Our passion is to make our nation more secure. Our commitment is to get the job done right. With its Headquarters in Washington, DC and Operations Center in Bellevue, Neb., Constellation West supports a wide array of government customers in defense and civilian sectors, including the U.S. Strategic Command, U.S. Air Force, U.S. Marine Corps, U.S. Navy, Veterans Administration, Environmental Protection Agency, Internal Revenue Service, Department of Agriculture and Small Business Administration.
