Top IT Support & Helpdesk Jobs in Washington DC,

Provides 24/7 technical product support to broadcast industry customers through phone, email, and social channels. Troubleshoots software, hardware, network, and system issues; documents customer interactions; researches corrective actions; writes technical documentation; recommends performance improvements; and collaborates with internal teams. The role requires knowledge of radio automation software, broadcast systems, Windows, networking, and SQL Server, with strong customer service, prioritization, multitasking, and investigative skills.

Administers, configures, supports, and optimizes the organization’s Student Information System and related applications. Translates business requirements into secure configurations, manages access and workflows, troubleshoots escalations, coordinates vendor resolutions, and leads QA/UAT, regression testing, upgrades, training, and release readiness. Supports Financial Aid automation and ensures configurations align with federal compliance requirements. Partners with functional teams and stakeholders to improve processes, documentation, service quality, and system adoption.

Provides technical and functional support for SAP applications, troubleshooting incidents, supporting SAP modules, analyzing business requirements, and assisting with configuration and enhancements. Responsibilities include SAP integration, performance monitoring, root cause analysis, upgrades, testing, deployments, documentation, and ITSM incident management. The role collaborates with business stakeholders, developers, and IT teams to improve SAP processes and system reliability.

Manage and optimize enterprise end-user computing environments across Windows, macOS, mobile devices, and VDI platforms. Responsibilities include administering Intune, SCCM/MECM, Active Directory, Microsoft 365, and endpoint security; deploying software and patches; troubleshooting hardware, software, and connectivity issues; automating tasks with PowerShell; managing access and compliance; and collaborating with infrastructure, cybersecurity, and service desk teams.

Manage and maintain servers, operating systems, networks, and IT infrastructure in a fully remote environment. Automate administrative tasks with Python, monitor system performance, troubleshoot technical issues, support application and ML environments, and maintain security, access controls, backups, patches, and documentation. Collaborate with DevOps, data science, and engineering teams to improve reliability and infrastructure efficiency.

Provides first-line technical support to internal users and external clients through phone, email, and chat. Diagnoses and resolves hardware, software, operating system, application, networking, printer, and peripheral issues; installs and maintains systems; documents tickets; escalates complex problems; trains users; supports updates and maintenance; and tracks requests against SLAs.

Administers and supports SIM International’s technology systems, including Microsoft ecosystem applications. Monitors system reliability, security, and user experience; resolves or escalates support requests; maintains IT processes and controls; coordinates with vendors; develops recommendations and user-friendly SharePoint content; and provides end-user training across time zones.

Provides strategic leadership for SIM International’s IT systems and services, ensuring secure, reliable, sustainable, cost-effective, and user-focused technology operations. Leads the international IT team, establishes processes and risk controls, oversees system implementations, manages budgets, develops staff, coordinates IT capabilities across global entities, and advises organizational leadership on technology priorities.

Manage Easy Ice’s Salesforce platform, including configuration, security, user administration, integrations, data quality, release management, reporting, and governance. Lead and mentor application support staff, prioritize enhancement requests, translate business needs into scalable solutions, coordinate consultants and vendors, monitor platform health, and provide user training. Ensure Salesforce supports sales, marketing, finance, customer success, and operations while maintaining documentation, compliance, and long-term platform improvements.

Installs, monitors, and troubleshoots LAN and WAN services, including routing, switching, wireless, cabling, firewalls, and connectivity. Responds to network alerts and incidents, configures and tests approved equipment, supports security updates and restoration activities, assists users with network-service issues, and documents diagnoses, configurations, resolutions, inventories, and network diagrams. Also prepares status and incident reports and maintains troubleshooting procedures.

Directs daily IT operations, supervises technical staff, coordinates technology projects, evaluates infrastructure improvements, establishes IT policies, oversees security and disaster recovery, manages budgets and vendors, and reports performance and risks to leadership.

Supports and administers Symitar core banking and related host services applications across production and development environments. Develops PowerOn and PowerFrame Docs solutions, manages OpCon scheduling and integrations, performs SQL and ARCU/Databricks data analysis, and provides advanced troubleshooting and root-cause analysis. Leads or supports upgrades, automation, compliance activities, vendor coordination, technical projects, and business requirements gathering. Serves as a subject matter expert, mentors analysts, and promotes reliable, secure, and efficient operations.

Provide phone and live-chat technical support for PC systems and CORSAIR products. Troubleshoot hardware, Windows, BIOS/UEFI, drivers, firmware, compatibility, installation, and performance issues. Guide customers through solutions, identify defective products, support warranty replacements, document interactions, escalate complex cases, and maintain productivity and customer satisfaction standards.

Administer and optimize a global Microsoft 365 environment across Teams, SharePoint Online, OneDrive, Power Platform, and Copilot. Troubleshoot complex incidents, manage platform governance and security, automate administration with PowerShell and Power Automate, support identity and compliance controls, document procedures, and oversee managed service providers handling priority incidents.