Top IT Support & Helpdesk Jobs in Washington DC,

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Provide advanced technical support for GitLab deployments in secure U.S. government environments. Investigate logs, system performance, application behavior, and code paths using Linux and GitLab internals; reproduce defects, recommend mitigations, and collaborate with Product, Engineering, and Infrastructure teams. Create documentation, improve support tools and workflows, participate in on-call rotations, and support hiring activities. The role is fully remote but requires U.S. citizenship and work eligibility for federal environments.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Administers and configures Salesforce, including user management, objects, workflows, reports, dashboards, integrations, data quality, and governance. Provides advanced troubleshooting, training, documentation, and user support. Gathers requirements, implements system enhancements, evaluates releases, supports third-party platforms, and collaborates with stakeholders and vendors to improve business processes and system adoption.

Provides senior second-tier desktop and helpdesk support in a Windows environment. Responsibilities include deploying and configuring computers and mobile devices, troubleshooting Microsoft 365, Adobe, email, Teams, OneDrive, printers, peripherals, and conference room technology, and supporting Webex meetings. The role also documents incidents, manages IT assets and inventory, coordinates upgrades and patches, and communicates issue status and resolutions to users and IT staff.

Provides onsite desktop and end-user support, including application installation, hardware and software troubleshooting, network and printer support, inventory management, ticket queue oversight, and escalation of production-impacting outages. Installs and configures new hardware, supports other technical teams, and leads local desktop support members while ensuring tickets are assigned and resolved within appropriate timeframes.

Leads enterprise IT infrastructure operations and major incident response for a federal customer. Oversees service availability, ITIL incident/problem/change processes, cloud and infrastructure modernization, cybersecurity support, monitoring, compliance, vendor coordination, and service-level performance. Manages distributed technical teams, communicates with senior government stakeholders, coordinates maintenance and outages, maintains infrastructure documentation and asset inventories, and drives continuous operational improvement.

Provide advanced Tier 1 and Tier 2 technical support across cloud applications, SaaS tools, endpoints, networks, unified communications, and collaboration systems. Diagnose and resolve incidents, manage ITSM tickets and SLAs, coordinate escalations with infrastructure, cybersecurity, vendors, and development teams, and support migrations and change management. Maintain IT asset inventories and equipment lifecycles, assist junior support staff, and deliver customer-focused onsite and remote support.

Supervises the local IT support team, manages schedules and service delivery, resolves complex hardware and software escalations, and coordinates with firm-wide IT groups. Oversees ServiceNow incidents, IT projects, hardware assets, onboarding and offboarding technology, meeting systems, mobile devices, and security policy compliance. Provides expert technical customer service and supports maintenance, outages, and special events, including occasional travel.