Top IT Support & Helpdesk Jobs in Washington DC,

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide advanced Tier I–III technical support and operations for mission-critical digital broadcast systems (ingest, editing, playout, archiving). Troubleshoot hardware, software, network, AD, Microsoft 365, and broadcast applications; manage tickets in Ivanti; perform system administration, software validation, and user training; ensure 24/7 broadcast continuity and document incidents, procedures, and system improvements.

Direct live newscasts, recorded productions, live streams and commercial projects; coordinate control room with other departments; set camera angles, lighting and set arrangement; operate/control studio equipment and automation; perform other assigned studio technician duties.

Lead a global storage team to operate and maintain enterprise storage (SAN, NAS, object, cloud). Ensure SLA compliance, backups/replication, DR/COOP exercises, patch and security management, POA&M, CDRL delivery, blue/green deployments, and continual service improvement in a classified environment.

12-week internship supporting internal IT: troubleshoot hardware/software, analyze and improve workflows, develop automation scripts, assist MDM and cloud administration (GCP/AWS/Mosyle/Intune), set up monitoring, document systems/assets, report on trends, and support security incident response.

Provide Tier II on-site endpoint and identity support across Windows, macOS, iOS, and Android. Perform imaging, deployment, patching, vulnerability remediation, secure imaging, and device management using Intune/JAMF/Ivanti/KACE. Troubleshoot authentication/Connectivy/endpoint issues, administer Entra ID/Active Directory and MFA, mentor Tier I staff, create SOPs, coordinate with engineering, network, cloud, and cybersecurity teams, and maintain asset/ticket records.

Lead global enterprise IT operations for a large Intelligence Community infrastructure. Ensure 24/7 availability, incident response, operational governance, ITIL-based processes, metrics and reporting, drive continuous improvement, coordinate CONUS/OCONUS sites, and manage distributed Tier 2/3 teams supporting servers, storage, networking, virtualization, PKI, patching, monitoring, and data center operations.

Provide desk-side IT support and troubleshoot hardware/software issues, monitor ACD and help-desk tickets, perform new-hire setups, AV support, office moves, imaging and driver installs, assist with mobile device support and regional projects, and follow IT policies while participating in pre-pilot testing.

Provide advanced IT support and maintenance for Navy information systems: troubleshoot hardware/software, manage servers and network infrastructure, implement security controls (STIG/RMF), support virtualization and backups, produce documentation, mentor junior staff, and drive improvements to availability, performance, and compliance.