Top IT Support & Helpdesk Jobs in Washington DC,

Provides desktop and end-user IT support for assigned offices and staff. Configures hardware, workstations, printers, and software; troubleshoots hardware, software, and connectivity issues; coordinates hardware refreshes and office setups; maintains support records; communicates issue status; follows IT security, ITIL, and organizational procedures; and contributes to technology and service improvements.

Own and administer Jira, Jira Service Management, and Confluence across commercial and FedRAMP tenants. Design workflows, automations, service desks, permissions, integrations, dashboards, and documentation while maintaining tenant boundaries and compliance with CUI, CMMC, NIST, and DFARS requirements. Manage user access, Marketplace apps, migrations, audits, change control, and stakeholder requirements. Serve as the Atlassian escalation point and provide training and operational support. Travel is minimal, up to approximately 10%.

Provides desk-side technology support, troubleshoots hardware and software, manages help desk tickets, supports desktop and mobile devices, and coordinates IT activities such as new-hire setup, office moves, conference technology, and departures. Participates in technology pilots, follows IT policies, supports local and regional projects, and assists with office infrastructure as needed.

Manages SEIA’s IT infrastructure, cloud services, Microsoft 365 environment, identity systems, endpoints, networks, security tools, servers, backups, and user support. Troubleshoots technical issues, administers access controls, monitors system reliability and security, supports technology implementations, maintains documentation, coordinates vendors, manages IT assets and licenses, and identifies opportunities for automation and operational improvement.

Provides remote help desk support to IRS Criminal Investigation staff and customers nationwide and internationally. Responsibilities include managing user accounts, installing hardware and software, troubleshooting desktop and application issues, responding through phone, email, chat, and ticket queues, testing software deployments, documenting resolutions, and escalating unresolved issues. The role requires strong customer service, multitasking, remote-work capability, and familiarity with ServiceNow or similar ticketing systems.

Provides Tier 2 administration and technical support for enterprise unified communications, including VoIP, PBX, VTC, instant messaging, presence, and audio/video streaming. Troubleshoots endpoints, bandwidth, profiles, and configuration issues; manages tickets, upgrades, patching, compliance, scheduling, and monitoring. Supports Cisco collaboration platforms and related infrastructure, performs root-cause analysis, develops SOPs and training materials, and guides junior staff. Requires rotating 10-hour shifts, TS/SCI clearance, IAT II certification, and qualifying education and experience.

Leads Tier 1 and Tier 2 IT help desk operations for Department of Veterans Affairs users. Manages customer service processes, escalations, ticket workloads, service metrics, documentation, troubleshooting, and continual improvement. Provides technical guidance and mentorship to support staff, coordinates complex issue resolution with technical teams, prepares reports for program leadership, and delivers end-user training. The role is fully onsite in Washington, DC, with occasional after-hours support during critical events.

Provides on-site IT support for hardware, software, networks, accounts, onboarding, offboarding, and support tickets. Coordinates with managed service providers, manages equipment inventories and technology purchases, supports audiovisual systems, meetings, events, and Zoom Phone, and assists with Power BI and Power Automate. Delivers user training, troubleshoots systems, reinforces cybersecurity practices, and travels to council locations across the region.

Configure and administer Relativity workspaces across eDiscovery matters, supporting data processing, review, analytics, productions, exports, and closeout. Troubleshoot technical and workflow issues, perform quality checks, standardize configurations and procedures, maintain documentation, monitor risks, coordinate global handoffs, and train project teams and reviewers on approved workflows.

Provides first-line IT support for Windows and macOS devices, Microsoft 365, user accounts, peripherals, meeting-room technology, and approved applications. Responsibilities include troubleshooting, device deployment and recovery, asset inventory, account and access support, ticket documentation, security escalation, and assistance with technology rollouts. This in-office Washington, DC role supports staff locally and remotely across the United States.