Top IT Support & Helpdesk Jobs in Washington DC,

Lead global enterprise IT operations for a large Intelligence Community infrastructure. Ensure 24/7 availability, incident response, operational governance, ITIL-based processes, metrics and reporting, drive continuous improvement, coordinate CONUS/OCONUS sites, and manage distributed Tier 2/3 teams supporting servers, storage, networking, virtualization, PKI, patching, monitoring, and data center operations.

Provide escalated remote and onsite IT support across multiple client environments. Troubleshoot Windows, macOS, networking, servers, cloud services, and Datto/backup systems. Configure and maintain Windows Server and Hyper-V, SonicWall firewalls, switches, access points, Microsoft 365/Intune, and on-prem SharePoint. Mentor Level I technicians, document work in Autotask, and maintain client-facing communication and process documentation.

Provides technical support, system administration, and troubleshooting for computers, software, hardware, networks, cloud platforms, and business applications. Supports Microsoft 365, Salesforce CRM, AWS, and Amazon Connect; manages access requests with government IT; monitors system performance; resolves issues for a 24/7 team; and maintains compliance with contractual and security requirements.

Support development, configuration, testing, deployment, and maintenance of IntApp-based workflows and related systems. Execute QA/regression tests, document results, troubleshoot configuration issues, maintain operational docs, enable other departments to use BIC platform components, and participate in upgrades and process improvements.

Lead technical operations for a federal eDiscovery and litigation-support environment. Manage technical staff, administer RelativityOne, oversee processing and complex productions, troubleshoot systems and application issues, automate workflows with PowerShell, support attorneys and government stakeholders, and manage documentation, security, disaster recovery, training, and help desk operations.

Administer, monitor, troubleshoot, and maintain network infrastructure and devices supporting Microsoft infrastructure and mission-critical systems. Install, deploy, upgrade, and support systems, manage user access, collaborate with IT support, and provide operational guidance to ensure secure, reliable network operations for a federal client.

Provide on-site studio operations and first-response troubleshooting for a Washington, DC studio. Manage session prep/close, network and storage health, remote access workflows, asset delivery, maintenance/patching, documentation, vendor RMAs, and coordination with stakeholders and remote engineering teams to ensure production readiness.

Supports the Global IT Operations team with troubleshooting IT issues, coordinating service activities, improving user and system performance, and facilitating global communications. The intern will gain hands-on experience with Microsoft 365, Azure, conference room technologies, cloud systems, identity management, endpoint management, and IT service management. The role also includes departmental and administrative support.

Provides technical support and rostering assistance for K-12 digital products. Responsibilities include analyzing order and support-ticket data, advising school and district administrators on integrations, troubleshooting technical issues, coordinating with Sales, Success, Product, and Development teams, identifying recurring errors, and creating visual trend reports to recommend improvements.

Provides onsite second-tier technical support for a DC Government public school system. Responsibilities include diagnosing and resolving desktop, software, operating system, peripheral, mobile device, and agency application issues; managing service requests and incidents; meeting SLAs; documenting problems; supporting Microsoft products; coordinating escalated support; and assisting with technology testing and implementation.