Top IT Support & Helpdesk Jobs in Washington DC,

Lead and operate enterprise messaging and Active Directory environments: design, install, monitor, troubleshoot Exchange (2003-2013), manage Windows AD consolidation and migrations, develop maintenance procedures and PowerShell automation, drive Office 365/Exchange Online migrations, handle service desk escalations, capacity planning, on-call support, and lead related engineering projects.

Provide advanced technical escalation support for Sentrycs solutions across North America: troubleshoot software-hardware, networking and RF issues; perform root cause analysis; collaborate with R&D/Product/Field teams; support remote deployments; analyze logs and network traffic; create documentation and participate in validation and continuous improvement.

Provide hands-on design, deployment, configuration, tuning, monitoring, and 24/7 support for middleware (Oracle WebLogic, Microsoft BizTalk) in an ITIL, change-controlled environment. Troubleshoot, install upgrades/patches, support SOA integrations, and participate in knowledge transfer and client-focused operations.

Provide onsite and remote technical support for Washington, D.C. office and global colleagues. Diagnose and resolve hardware, software, network, and AV issues; manage incidents in the ICT service desk; support meeting room and device setups; participate in projects and escalations; provide occasional after-hours support.

Designs and delivers training and resources for instructional technology across KIPP DC, manages pilot programs, maintains a resource hub, provides level-1 tech support, and drives adoption and implementation of blended learning tools.

Prepare, manage, and reprocess endoscopy and surgical instrumentation; support OR teams during procedures; troubleshoot and test equipment; maintain documentation and performance metrics; train clinical staff on Stryker products; follow safety and privacy standards; provide rotating, on-call, and occasional overnight regional coverage.

Field-based Endoscopy OnSite Specialist who readies, maintains, and troubleshoots surgical instruments and disposables for OR procedures; supports surgical teams during cases; performs sterile processing tasks per IFU and standards; documents usage and metrics; coordinates repairs and inventory; trains clinical staff on Stryker products; and provides flexible on-call and travel coverage.

Provide end-to-end technical support for B2B and B2G customers, troubleshoot product, API, and data issues, manage tickets and SLAs, collaborate with Product/R&D, and support onboarding and training to resolve complex technical and compliance-related problems.

On-site System Manager for PremierOne RMS supporting Prince William County PD: maintain RMS systems, interfaces, basic network/infrastructure and MSSQL support, troubleshoot hardware/network/third-party issues, build customer relationships, follow customer operations policies, and execute work orders with regular communication.

Administer, patch, configure, monitor, and troubleshoot enterprise systems and applications in a secure federal environment. Perform vulnerability remediation, access management, incident response, backups, change management, documentation, and operational reporting while collaborating with engineering, cybersecurity, and service desk teams to ensure mission continuity and secure operations.