Top IT Support & Helpdesk Jobs in Washington DC,

Provides frontline technical support across Windows and Mac endpoints, mobile devices, SaaS applications, conference room technology, and connectivity. Manages device deployments, user accounts, licensing, multifactor authentication, onboarding and offboarding, asset inventories, documentation, and vendor escalations. Supports Microsoft Intune, Autopilot, Entra ID, Okta, and other cloud platforms while contributing to security, automation, IT projects, and continuous service improvements.

Provides enterprise systems administration and operational support across Linux/Unix servers, VMware virtualization, backup and archiving platforms, and messaging systems. Responsibilities include provisioning, account and mailbox administration, monitoring, troubleshooting, patching, security updates, ticket management through ServiceNow, documentation, and coordination with technical teams. The role supports federal IT environments and requires or allows obtaining Public Trust clearance.

Supervise daily Network Operations Center activities, including monitoring, incident response, ticket management, escalations, customer communications, and staff development. Lead major incident bridges, coordinate technical teams, maintain operational documentation, support service readiness, and improve monitoring and ticketing workflows. Serve as a subject matter expert in IPX, Sigtran, BGP, VPN, and network interconnect technologies while developing automation and training programs.

Processes ID card applications and access control requests, performs quality control, prepares system and status reports, updates files, supports users, provides training, and resolves basic ID card and access control issues. The role requires customer service, clerical, data entry, Windows applications, communication skills, and a Secret clearance with eligibility for Top Secret/SCI.

Administers and supports the Planon IWMS platform, including configuration, workflows, security, reporting, master data, integrations, troubleshooting, testing, and system monitoring. Gathers requirements, implements enhancements, coordinates UAT and releases, documents processes, trains users, supports governance and compliance, and works with clients, vendors, and Planon partners to maintain system stability and improve facilities and workplace management operations.

Leads support, administration, service delivery, reporting, vendor relationships, and lifecycle management for financial and administrative applications. Oversees application incidents, operational metrics, business intelligence solutions, dashboards, upgrades, integrations, and continuous improvement. Partners with Finance, Accounting, Billing, Procurement, HR, and other stakeholders while managing and developing support and operations teams. Supports platforms including Elite 3E, Intapp, UKG, Power BI, and SSRS.

Provides Tier 2/3 IT support, systems administration, hardware and software provisioning, SaaS configuration, automation, security incident support, and IT service management. The role manages escalated tickets, implements new IT services, documents technical processes, trains junior staff, supports Microsoft 365 and Azure environments, and serves as a subject matter expert for assigned systems. Periodic site visits and occasional extended or weekend hours may be required.

Provides fully onsite second-tier technical support for a District of Columbia public school system. Diagnoses and resolves end-user hardware, software, mobile device, desktop operating system, Microsoft application, and web application issues. Manages service and incident requests within SLAs, documents problems, supports security policies, and coordinates with technical teams during outages and security incidents. Regular travel to schools and agency locations throughout Washington, DC is required.

Supports the company’s onsite IT environment, including identity systems, Microsoft 365, endpoints, cloud services, networks, and security controls. Responsibilities include troubleshooting, Entra ID and Intune administration, firewall and DNS support, scripting and automation, change management, documentation, compliance support, technology evaluation, and cross-functional technical assistance. The role will progressively own technology areas and initiatives while improving reliability, security, and operational efficiency.

Provides functional and technical support for enterprise applications, including Oracle Fusion ERP, Oracle EPM, Momentus, Zendesk, portals, workflows, and reporting tools. Gathers requirements, defines workflows, configures systems, troubleshoots issues, supports testing and upgrades, coordinates with vendors and stakeholders, documents solutions, and contributes to small and mid-sized application projects and process improvements.