Top IT Support & Helpdesk Jobs in Washington DC,

Provide customer-facing IT and infrastructure support for digital solutions: design integrations, enable remote diagnostics, perform automated deployments, troubleshoot systems and software, support installations and upgrades, and collaborate with sales, implementation, and development teams.

Provide on-site desktop support and PC hardware break/fix across multiple locations. Must be A+ certified with Dell desktop installation/support expertise, complete product training, pass drug/background screens, and have reliable transportation.

Provide litigation technology support for e-discovery and case teams: create and maintain databases, process and load electronic discovery, troubleshoot software and data issues, verify data integrity, prepare data for review, perform iPhone collections, assist Case Managers with project planning and quality control, participate in on-call rotation and occasional travel.

Provide enterprise-level administration and support for macOS and Windows endpoints, including imaging, deployment, patching, and configuration baselines. Use endpoint management tools (Ivanti, KACE, Intune, JAMF), troubleshoot identity and connectivity issues, support AWS/hybrid environments, coordinate incident response with cross-functional teams, and document procedures while mentoring Level I technicians.

Provide advanced HPC customer support for DoD supercomputing centers: install, configure, and verify user-requested applications; assist users compiling, debugging, and running codes; manage build environments, containers, and libraries; identify existing software solutions; and develop SOPs and ticket-routing workflows between support tiers and vendors.

Manage technical aspects of large, complex litigation support projects: stand up/maintain eDiscovery systems, staff and train teams, run help desk, ensure security, coordinate with government stakeholders, oversee configuration management, disaster recovery and data migrations.

Field technician will take PC hardware break/fix calls at various customer locations, perform Dell desktop repairs and installations, complete required product training, pass background and drug screening, and have reliable transportation to travel to sites.

Senior DB2 DBA responsible for day-to-day support of the CCTI/CCP data warehouse, replication to DR site, performance testing for CAE/CCP, troubleshooting system/application performance, reviewing SQL, and supporting Cognos performance monitoring.

Provide enterprise endpoint support and imaging for Windows, macOS, and mobile devices in a secure federal environment. Administer Entra ID/Active Directory, use Ivanti/KACE/Intune/JAMF for deployments, troubleshoot authentication and endpoint issues, perform secure drive sanitization, document changes, and coordinate with service desk, network, cloud, and cybersecurity teams to maintain compliance with Zero Trust and IRM standards.

Provide first- and second-level desktop support across Windows, macOS, and Linux. Administer Linux servers, manage open-source virtualization (OpenStack/KVM), troubleshoot networks and applications, and support REDCap and basic SQL queries for researchers. Maintain documentation, ensure security compliance, collaborate with vendors and teams, train users, and recommend infrastructure improvements.