Top Customer Support Jobs in Washington DC,

Leads global Product Support for a SaaS customer experience platform, overseeing strategy, budgets, KPIs, process improvement, AI-enabled support, customer escalations, and organizational change. Builds and develops high-performing teams, partners with Product, Engineering, and Customer Success, supports executive customers and pre-sales activities, and drives reliable, outcome-focused support operations across global teams.

Leads Quality Assurance, Training, Customer Success Specialist, Knowledge Management, and Escalations functions within a contact center. Manages and develops teams, oversees training and quality programs, analyzes performance trends, supports escalations, maintains knowledge systems, and drives automation, AI-enabled support tools, continuous improvement, operational readiness, and customer experience excellence.

Provides customer support through phone, email, chat, and in-person interactions; investigates and resolves issues; educates customers on products and services; documents interactions in Salesforce; and ensures customer interactions meet quality standards. The role also supports retention and revenue opportunities while delivering empathetic, professional service.

Provide in-person American Sign Language interpretation and voicing support for a government employee working in budget analysis. Services occur bi-weekly on Wednesdays from 10 a.m. to 12 noon in Southwest Washington, D.C. Professional Reading and/or PAS experience is preferred.

Provides customer support to travelers worldwide regarding government-managed applications, visa renewals, re-entry services, and travel or immigration topics. Responds to live and email inquiries using approved references and templates, documents interactions in a customer database, routes reportable communications, explains policies and claims procedures, and provides general travel assistance. The role supports a 24/7 contact center and requires strong communication, writing, technical aptitude, and attention to detail.

Provide technical support to GenLogs users through email, chat, and Google Meet. Troubleshoot workflows, distinguish user errors from product bugs, manage customer database permissions, document and follow up on tickets, and collaborate with Engineering and Integrations teams. Support onboarding, training, office hours, and ongoing customer success while developing expertise in the platform, data, and APIs.

Provide client service support to Financial Advisors and their clients by responding to client requests, preparing accurate client materials, promoting banking and investment solutions, ensuring compliance with policies, and supporting day-to-day team activities and coverage needs with a client-first mindset.

Provides one-on-one and group training, briefings, and customer support on federal programs and services for veterans and service members. Serves as a subject matter expert, responds to stakeholder questions, supports learning module development, participates in federal and military-site events, and delivers high-quality project outputs. Requires collaboration with leadership and project management teams, strong communication, problem-solving, adaptability, and routine onsite work at CONUS and OCONUS locations.

Supports client service requests, researches and resolves client concerns, maintains client information in a CRM, completes administrative tasks, and assists with special projects. The intern works with local and centralized teams, follows compliance and risk procedures, ensures documentation requirements are met, and contributes to a positive client experience. This is a 10-week, full-time, in-office internship focused on professional development, mentorship, and financial services experience.

Support U.S. government and public-sector customers using OpenAI products, troubleshooting complex SaaS and platform issues under FedRAMP requirements. Serve as an escalation point, communicate technical resolutions, partner with Engineering and Product, and develop Python scripts, AI-powered workflows, and automation to improve support operations. The role includes customer calls, incident support, operational improvement, and occasional holiday or weekend on-call coverage.