Top Customer Support Jobs in Washington DC,

Lead and scale Coinbase's global social support program across Reddit, X, LinkedIn and adjacent channels. Define strategy, crisis playbooks, escalation workflows, SLAs and dashboards. Coordinate with Comms, Fraud, Product, Trust & Safety and Engineering to resolve incidents, prevent issues, and ensure empathetic public messaging. Present data-driven recommendations to executive leadership and oversee AI-to-human support handoffs and real-time social listening.

The role involves preparing technical documentation, coordinating with teams, providing customer support for applications, and ensuring high-quality customer service.

Provide technical product support to customers through phone, email, and chat. Troubleshoot software and hardware issues, guide customers through solutions, document interactions, maintain high customer satisfaction, escalate complex problems, and collaborate with product teams on recurring issues and improvements. The role also requires learning SafeSend One and the tax and accounting industry, following data security procedures, managing follow-ups, and working scheduled or varying shifts as needed.

Provide day-to-day support for an automated web-based Travel Management System: assist travelers with bookings and itinerary changes, help prepare and submit expense reports, maintain traveler profiles and data integrity, monitor policy compliance and escalate exceptions, and coordinate with program management and support desk to ensure end-to-end travel and reimbursement operations.

Provides empathetic, accurate support to members through phone, email, and chat. Resolves pharmacy benefit, claims, eligibility, and service issues; escalates complex cases; documents interactions; identifies recurring problems; collaborates with supervisors and account managers; participates in training; and recommends process improvements.

Provide HSPD-12 and PACS/LACS customer support for ICE PCIF managers and PIV cardholders: manage consumables and equipment inventory, assist with PIN resets and troubleshooting, handle lost/stolen PIV processes, coordinate centrally printed PIV card production and shipping, and provide fingerprint services for background investigations.

Visit customer job sites to support Wonoloers and clients: coordinate check-in/out, onboard and coach workers, monitor attendance and performance, resolve conflicts, document observations, and maintain client relationships while using Google tools and Slack. Role includes local travel, daily reporting, and potential worker removals to mitigate co-employment risk.

Deliver classroom, virtual, and on‑site training and user support for Coast Guard business intelligence systems; develop and update instructional materials; tailor content for user communities; manage training logistics and travel; communicate across military and civilian audiences and adapt to system and policy changes.

Handle consumer dispute intake and resolution across agencies (CFPB, AG, BBB), research and respond to credit disputes, process credit reporting and audit reports, communicate with clients via email/phone, batch and file documents, and process identity theft and written disputes through various channels.

Serve as primary contact for assigned customer accounts, respond to inquiries, maintain accurate account records, identify customer needs, coordinate solutions with internal teams, follow up to ensure resolution, and support daily account management to deliver a consistent, professional customer experience.