Top Customer Support Jobs in Washington DC,

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The Manager, CX Workforce Capacity will develop workforce strategies, manage a team, optimize staffing models, analyze performance, and enhance processes for the Customer Experience team.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

The Mission Success Lead will build relationships with customers, ensure excellence in delivery, and coordinate across functions to meet customer needs and expectations.

CLEAResult seeks talented individuals for sustainability roles focused on energy efficiency, climate change, and environmental impact. Opportunities exist in various skillsets including marketing and customer support.

The Truss Manager oversees customer service operations, manages a team, drives process improvements, and ensures associate training and development.

Manage performance, scheduling, hiring, training, and evaluation for a regional team of 30-35 FAST Service Specialists. Oversee timecards, productivity metrics, client service quality, and implement process improvements while supporting local client needs on a hybrid schedule.

The Customer Support Director manages the call center, leads agents, establishes objectives, analyzes performance data and ensures high customer satisfaction in Bitcoin products.

The Insurance Verification Specialist ensures accurate dental insurance verifications, manages client systems, and supports customer communication regarding verifications.

The Government Travel Consultant secures travel arrangements for federal agencies, ensuring compliance with government standards while providing quality customer service. This role includes maintaining queues, processing cancellations, and advising clients on travel updates.