Top Customer Support Jobs in Washington DC,

Lead delivery of onboarding, cross-skilling, and train-the-trainer programs for Premium & Priority support. Maintain SME production duties, drive continuous process improvements, collaborate cross-functionally on training design, and ensure regulatory and quality alignment to improve customer experience and operational metrics.

The GCCS Quality Monitor trains and monitors GCCS Agents, audits calls, conducts coaching sessions, and maintains training materials to ensure agent efficacy.

The Supervisor, Client Service Quality oversees client support for commercial accounts by managing staff, ensuring accuracy in transaction records, and maintaining strong client relationships across North America.

The Enablement Manager will lead training programs for support teams, coach staff, develop training materials, and ensure high-quality customer experience through effective onboarding and continuous improvement efforts.

The Mission Success Lead will build relationships with customers, ensure excellence in delivery, and coordinate across functions to meet customer needs and expectations.

CLEAResult seeks talented individuals for sustainability roles focused on energy efficiency, climate change, and environmental impact. Opportunities exist in various skillsets including marketing and customer support.

Manage performance, scheduling, hiring, training, and evaluation for a regional team of 30-35 FAST Service Specialists. Oversee timecards, productivity metrics, client service quality, and implement process improvements while supporting local client needs on a hybrid schedule.

The Senior Manager, Customer Operations will lead a team, ensure operational excellence, enhance customer experiences, and drive financial goals.

The ICR Information Request Specialist provides high-level service to facilitate client account resolution, updates patient accounts, and assists in IT issue resolutions while ensuring attention to detail.

The Coordinator II, Client Services provides client service as the main contact for pharmaceutical companies and CROs, facilitating IRB reviews and ensuring timely communication while managing client customizations and vendor relations.