Top Customer Support Jobs in Washington DC,

The role involves preparing technical documentation, coordinating with teams, providing customer support for applications, and ensuring high-quality customer service.

Provide HSPD-12 and PACS/LACS customer support for ICE PCIF managers and PIV cardholders: manage consumables and equipment inventory, assist with PIN resets and troubleshooting, handle lost/stolen PIV processes, coordinate centrally printed PIV card production and shipping, and provide fingerprint services for background investigations.

Deliver classroom, virtual, and on‑site training and user support for Coast Guard business intelligence systems; develop and update instructional materials; tailor content for user communities; manage training logistics and travel; communicate across military and civilian audiences and adapt to system and policy changes.

CLEAResult seeks talented individuals for sustainability roles focused on energy efficiency, climate change, and environmental impact. Opportunities exist in various skillsets including marketing and customer support.

Provide general customer service support: respond to inquiries, resolve basic issues, document interactions, and follow company confidentiality and EEO guidelines.

Engages with customers through online chat, answers questions, provides accurate information and solutions, resolves issues efficiently, documents interactions, and contributes to customer service improvements. The role requires strong written communication, multitasking, time management, basic computer proficiency, and a customer-focused attitude.

Provides remote customer support to travelers before, during, and after trips. Responsibilities include answering travel inquiries, updating itineraries, handling cancellations and special requests, monitoring upcoming trips, proactively communicating with clients, and resolving issues while maintaining a positive customer experience.

Provide timely, professional customer support via live chat, resolve inquiries, recommend products using product knowledge, collaborate cross-functionally, and continuously improve service skills.

Own and consolidate the customer support knowledge base for human specialists and an AI Support agent. Audit, migrate, structure, and maintain articles, troubleshooting guides, and product documentation. Keep content current with weekly product releases, use ticket and search data to identify gaps, and build AI-assisted workflows for content creation and maintenance. Partner with Product, Engineering, AI Support, and Enablement SMEs to validate and improve knowledge quality, accuracy, and adoption.

Own complex number-porting escalations for high-value customers, partners, and internal teams. Coordinate with carriers, drive issue resolution, manage communications, mentor Porting Specialists, and improve team processes, documentation, training, and KPIs. Lead porting-related projects and provide occasional after-hours or on-call support for critical issues.