Top Operations & Support Jobs in Washington DC,

Provide technical writing and executive administrative support for a federal CBP innovation program: produce briefings, requirements, reports, manage calendars/meetings, coordinate events, maintain documentation and trackers, support FOIA processing, and improve administrative processes while collaborating with government, industry, and stakeholders. May require travel and security suitability.

Scale go-to-market operations by building automations, standardized processes, dashboards, reports, and KPI frameworks. Partner with sales, product, data, and leadership teams to improve revenue performance, analyze opportunities, test workflows, and provide strategic recommendations. The role requires strong SQL and BI skills, end-to-end solution development, cross-functional collaboration, and proactive process improvement in a fast-growing technology company.

Lead cloud operations for a large-scale PeopleSoft ecosystem on OCI, managing upgrades, patching, performance, security/compliance (STIGs/RMF/FedRAMP), DR, incident response, and cross-functional teams to ensure reliable, mission-critical HR/pay systems.

Manages operations for an assigned LIHTC residential community, including tax-credit compliance, tenant certifications, leasing, applicant screening, rent collection, financial reporting, vacancies, delinquency tracking, maintenance coordination, contractor oversight, and staff supervision. Advises residents on leases and responsibilities, maintains property standards, and ensures adherence to HUD, Housing Authority, Fair Housing, and applicable local, state, and federal regulations.

Oversee and improve quality, compliance, data integrity, and operational workflows for a mission-critical enforcement system. The manager establishes quality governance, controls, testing and release-readiness processes; leads root-cause analysis, reconciliation, audits, and continuous improvement; and manages production control and mail processing teams. This role partners with Product, R&D, Customer Care, clients, vendors, and payment processors while communicating quality risks and resolving escalations.

Leads approximately 42 employees across Help Desk, deskside support, asset management, AV, and print services. Develops support strategy, SLAs, KPIs, governance, and continuous improvement initiatives while overseeing daily operations, staffing, budgets, vendors, technical solutions, and major technology rollouts. Partners with engineering, security, infrastructure, facilities, procurement, and program leadership; manages hiring and performance reviews; reports service metrics; ensures compliance; and serves as the escalation point for complex support issues.

Lead requirements development, workflow analysis, system integration, issue resolution, and end-to-end testing across healthcare claims, eligibility, provider data, member services, and financial systems. Coordinate technical teams, operational subject matter experts, vendors, QA testers, and government stakeholders to ensure accurate data flows, system interoperability, operational readiness, HIPAA compliance, and successful transition-in activities.

Provides administrative and scheduling support to GRA leaders and teams, including meeting coordination, travel booking, expense reports, calendar management, presentations, meeting summaries, onboarding support, organizational chart maintenance, recruitment assistance, confidential information handling, and IT request management.

The Desktop Support Administrator provides support for hardware and software systems, manages service request tickets, and ensures timely resolution of technical issues while maintaining excellent customer service.

Lead national Commercial Lines operations as a subject-matter expert, driving workflow standardization, process optimization, workforce planning, M&A integration, and systems optimization (EPIC). Partner with regional/divisional leaders to improve efficiency, quality, and client service, perform root-cause analysis, implement scalable solutions, and lead change initiatives to enhance operational performance across the agency.