Top Operations & Support Jobs in Washington DC,

Supports an Agile software development team by eliciting, documenting, validating, and managing business and technical requirements. Creates user stories, process flows, use cases, acceptance criteria, and traceability artifacts; coordinates stakeholder reviews and sign-off; evaluates change impacts; and supports testing, implementation, troubleshooting, helpdesk support, and technology modernization initiatives. Uses Jira and Atlassian tools to track requirements, defects, tasks, and project information while reporting risks, issues, and status to the Project Manager.

Manages the corporate front desk, greets employees and visitors, coordinates vendors, handles mail and office supplies, maintains common areas, supports meetings and events, assists with onboarding and terminations, and responds to facility requests and emergencies.

Coordinates information governance and records management for physical and electronic client files. Responsibilities include document storage, retrieval, filing, scanning, tracking, archiving, disposition, compliance support, vendor and attorney liaison work, documentation, audits, and training. The role requires accuracy, confidentiality, organizational skills, legal technology proficiency, and regular in-office work, with occasional overtime and physical handling of file boxes.

Provides remote administrative and logistical support for basketball clients, including coordinating appointments, maintaining calendars and travel itineraries, communicating with agents and staff, and managing schedules, deadlines, and priorities. The internship requires 20 hours per week from January 26 through April 30, 2027, occasional early morning or evening availability, and eligibility to receive college credit. This is an unpaid internship.

Leads the Firm’s information governance program, overseeing records lifecycle management, information classification, access controls, retention, disposition, legal holds, compliance, and document management systems. The role manages NetDocuments administration, resolves complex operational issues, assesses risks, develops policies and training, drives process and technology improvements, and coordinates with legal, technology, and business stakeholders. It also provides team leadership, monitors performance, and reports governance risks and recommendations to senior leadership.

Provides advanced, confidential executive support to the Chief Operating Officer of Global Information Security. Responsibilities include complex calendar management, stakeholder coordination, travel and event planning, expense reporting through Concur, meeting preparation, communications, and resolving scheduling issues. The role requires discretion, strong organization, prioritization, communication, Microsoft 365 proficiency, and the ability to anticipate executive needs in a fast-paced, in-office environment.

Manage paper and electronic records throughout their lifecycle, including intake, creation, tracking, transfer, review, packaging, retention, and release. The role supports matter mobility and information governance, handles sensitive documents, troubleshoots records software, communicates with clients and vendors, meets deadlines, and may perform quality assurance, coordinate workflows, or train junior staff.

Leads enterprise process excellence and change management across business units. Establishes improvement methodologies, standards, tooling, measurement controls, and sustainment practices; develops specialist teams and internal capability; oversees adoption, training, executive stakeholder engagement, vendor performance, and portfolio prioritization. The role ensures redesigned processes deliver measurable, durable operational improvements and supports business transformation strategy and governance.

Senior Business Systems Analyst responsible for gathering, validating, documenting, and managing software requirements and traceability. The role develops workflows, process analyses, system specifications, user guides, release notes, SOPs, and process diagrams. It collaborates with government stakeholders, developers, QA teams, and management to support application enhancements, testing, deployment, performance troubleshooting, and secure, defect-free systems. The position also provides strategic advice and supports human services case management applications.

Leads operations for a multifamily apartment community, overseeing team development, leasing performance, resident satisfaction, compliance, vendor relationships, budgeting, expense control, and NOI results. The role drives occupancy and revenue growth, analyzes KPIs, manages stakeholder relationships, resolves resident concerns, and maintains property and brand standards.