Top Operations & Support Jobs in Washington DC,

Manages supervisors and eligibility teams determining initial and continued eligibility for public assistance and agency resources. Ensures policy compliance, timely benefits, documentation, reporting, service effectiveness, and achievement of program outcomes. Responsibilities include hiring, training, performance evaluation, employee support, policy interpretation, customer support administration, and collaboration with agencies and providers.

Catalog books, digital resources, and other library materials using OCLC, MARC, RDA, LC standards, and an ILS. Maintain accurate bibliographic records, update holdings, support withdrawals and collection planning, and improve cataloging workflows. Develop local procedures, apply metadata and taxonomy practices, and stay current with cataloging standards. The role requires independent, detail-oriented work, collaboration, strong communication, and the ability to handle library materials weighing up to 35 pounds.

Provides on-site IT support for hardware, software, networks, accounts, onboarding, offboarding, and support tickets. Coordinates with managed service providers, manages equipment inventories and technology purchases, supports audiovisual systems, meetings, events, and Zoom Phone, and assists with Power BI and Power Automate. Delivers user training, troubleshoots systems, reinforces cybersecurity practices, and travels to council locations across the region.

Configure and administer Relativity workspaces across eDiscovery matters, supporting data processing, review, analytics, productions, exports, and closeout. Troubleshoot technical and workflow issues, perform quality checks, standardize configurations and procedures, maintain documentation, monitor risks, coordinate global handoffs, and train project teams and reviewers on approved workflows.

Supports nonprofit fundraising through grant proposal and report writing, deadline and grant calendar management, donor stewardship, prospect research, and Salesforce data maintenance. Coordinates information across program, finance, and leadership teams, tracks grant deliverables in Asana, prepares reports and meeting materials, and develops funder communications. The role is fully remote in Washington with occasional local travel and three to five overnight trips annually.

Provides administrative, clerical, scheduling, meeting, office-space, IT equipment, travel, supply, mail, records-management, and document-editing support for federal government operations. Coordinates senior leadership calendars, interviews, meetings, travel arrangements, data calls, reporting, facility requests, government-furnished equipment, and official correspondence. The role requires federal agency support experience, Microsoft Office proficiency, and eligibility for a Tier 1 background investigation.

Provides first-line IT support for Windows and macOS devices, Microsoft 365, user accounts, peripherals, meeting-room technology, and approved applications. Responsibilities include troubleshooting, device deployment and recovery, asset inventory, account and access support, ticket documentation, security escalation, and assistance with technology rollouts. This in-office Washington, DC role supports staff locally and remotely across the United States.

Leads Tier 2 helpdesk support for a federal IAM environment. Responsibilities include troubleshooting and resolving escalated tickets, monitoring service-level performance, documenting resolutions, developing user support materials, investigating recurring issues, coordinating with SailPoint, Okta, cybersecurity, and infrastructure teams, and supporting process improvement and knowledge transfer.

AASHTO is accepting resumes and cover letters for potential full-time opportunities across engineering, policy, software, quality assurance, communications, technology, publications, finance, and meeting planning. Positions are based in Washington, DC, or Frederick, MD, with hybrid schedules available for most roles. Specific responsibilities and qualifications vary by division.

Support EXIM’s implementation, administration, configuration, testing, and ongoing operation of the GO.gov federal travel management system. Troubleshoot workflows, user profiles, approvals, vouchers, and system defects; coordinate with GSA, IBM, and agency stakeholders; manage tickets and issue tracking; support the transition from Concur; develop documentation and training; and provide project reporting, testing, and change-management assistance.