Top Operations & Support Jobs in Washington DC,

The Knowledge Manager develops and maintains knowledge management frameworks, content systems, processes, and governance to improve information sharing and organizational efficiency. Responsibilities include leading modernization and process improvement efforts, supporting program and project management, creating strategic plans and performance metrics, delivering executive communications, facilitating cross-functional working groups, and representing organizations to IC and DoD partners. The role also involves designing SharePoint-based solutions and using data visualization tools to provide actionable insights.

Own the revenue operations backbone for Sales, Customer Success, and Partnerships. Responsibilities include managing sales and renewals forecasting, reconciling ARR and attainment, analyzing pipeline and attribution, supporting quotas and territories, administering the sales technology stack, driving cross-functional initiatives, coordinating vendor and licensing processes, supporting deal desk and partnerships, preparing leadership reviews, and assisting with variable compensation calculations.

Leads the Membership Department and sets strategic direction for member acquisition, engagement, retention, and lifecycle value. Oversees membership operations, service delivery, campaigns, budgets, staffing, and data-driven performance measurement. Develops growth strategies, value propositions, and organizational alignment while partnering with members, volunteers, executives, and governing boards. Manages teams, drives operational improvements and transformation, and advances the association’s long-term sustainability.

Documents and standardizes finance organization processes during reorganization. Responsibilities include developing a documentation repository, employee handbook, SOPs, inter-office procedures, workflow maps, and process improvement recommendations. The role also assesses stakeholder readiness, supports operational transition planning, and communicates with senior management and clients. This is a full-time remote, six-month position with possible extension and future onsite work.

Visit customer job sites to support Wonoloers and clients: coordinate check-in/out, onboard and coach workers, monitor attendance and performance, resolve conflicts, document observations, and maintain client relationships while using Google tools and Slack. Role includes local travel, daily reporting, and potential worker removals to mitigate co-employment risk.

Scale go-to-market operations by building automations, standardized processes, dashboards, reports, and KPI frameworks. Partner with sales, product, data, and leadership teams to improve revenue performance, analyze opportunities, test workflows, and provide strategic recommendations. The role requires strong SQL and BI skills, end-to-end solution development, cross-functional collaboration, and proactive process improvement in a fast-growing technology company.

Own the partner lifecycle from qualification and onboarding through technical activation, engagement, field participation, storytelling, health reviews, and offboarding. Build and maintain the partner system of record, coordinate Engineering and other internal teams, develop engagement programs, support integrations and deployments, coordinate approved co-marketing, and track ecosystem health metrics. The role requires strong program operations, relationship management, technical literacy, cross-functional communication, and periodic travel.

Leads enterprise application sustainment and production operations for a federal Army modernization program. Manages Tier 3 incidents, root-cause analysis, releases, recovery exercises, vulnerabilities, service metrics, operational readiness, and DLA coordination. Establishes service baselines, maintains dashboards and runbooks, prioritizes sustainment work, validates fixes, and ensures continuity during migrations and peak operating periods. Coordinates technical, government, and business stakeholders while protecting classified and controlled information.

Provides remote help desk support to IRS Criminal Investigation staff and customers nationwide and internationally. Responsibilities include managing user accounts, installing hardware and software, troubleshooting desktop and application issues, responding through phone, email, chat, and ticket queues, testing software deployments, documenting resolutions, and escalating unresolved issues. The role requires strong customer service, multitasking, remote-work capability, and familiarity with ServiceNow or similar ticketing systems.

Maintains and verifies alumni records in ACES, uploads and merges database data, compiles reports, identifies data gaps, and supports account reviews. Provides customer support and training to domestic and overseas users, troubleshoots website registration with technology teams, and helps develop alumni engagement content and campaigns. Requires strong data, communication, research, organizational, and cross-cultural collaboration skills, plus eligibility for a Secret security clearance.