Top Operations & Support Jobs in Washington DC,

Own and administer Jira, Jira Service Management, and Confluence across commercial and FedRAMP tenants. Design workflows, automations, service desks, permissions, integrations, dashboards, and documentation while maintaining tenant boundaries and compliance with CUI, CMMC, NIST, and DFARS requirements. Manage user access, Marketplace apps, migrations, audits, change control, and stakeholder requirements. Serve as the Atlassian escalation point and provide training and operational support. Travel is minimal, up to approximately 10%.

Supports legal teams and business operations by gathering and documenting requirements, analyzing processes, designing workflows, evaluating solutions, and measuring usability. Collaborates with IT and stakeholders on estimates, project planning, communications, training, and change management. Uses AI tools to accelerate requirements gathering, prototyping, process analysis, and documentation while validating outputs. Presents findings and prototypes to technical and non-technical audiences and identifies opportunities to improve efficiency through AI.

Provides onsite office services including commercial printing, copying, scanning, mail and package handling, courier coordination, supply monitoring, facilities requests, confidential document disposal, and meeting support. The role manages competing production requests, verifies document quality, maintains shipping and cost records, operates multifunction equipment, communicates deadlines, and supports daily workplace operations while handling sensitive information professionally.

Leads high-severity incident response for critical healthcare IT systems, coordinating technical teams, vendors, stakeholders, and executives through triage, escalation, resolution, and root cause analysis. Maintains ServiceNow documentation, supports incident, problem, and change management, analyzes trends, improves operational resiliency, mentors staff, and participates in 24/7 on-call coverage. The role is remote, includes irregular hours, and requires travel up to 25%.

Leads high-severity incident response for a healthcare IT environment, coordinating technical teams, stakeholders, vendors, and executives through resolution. Manages incident, problem, change, triage, root-cause analysis, documentation, SLA adherence, and process improvement using ServiceNow. Supports critical EHR, clinical, financial, and imaging systems, mentors team members, participates in on-call coverage, and works irregular overnight shifts. The role is remote, requires up to 25% travel, and requires obtaining Public Trust Level 5.

Supports day-to-day Washington, DC office operations by preparing presentation decks, managing printing and office inventory, coordinating catering and meetings, organizing shared spaces, handling mail and deliveries, and assisting with administrative tasks, office events, and special projects. The role requires reliability, organization, attention to detail, flexibility, and a helpful service-oriented approach.

Provides executive administrative and technical support to the Deputy Assistant Secretary for International Nuclear Energy Policy and Cooperation. Responsibilities include calendar and meeting management, international travel coordination, correspondence and presentation preparation, stakeholder liaison, classified communication monitoring, records management, standard operating procedures, webpage updates, and project coordination. The role requires strong communication, organization, government process knowledge, and an active DOE security clearance in a primarily remote environment.

Manages SEIA’s IT infrastructure, cloud services, Microsoft 365 environment, identity systems, endpoints, networks, security tools, servers, backups, and user support. Troubleshoots technical issues, administers access controls, monitors system reliability and security, supports technology implementations, maintains documentation, coordinates vendors, manages IT assets and licenses, and identifies opportunities for automation and operational improvement.

Provides front-office and administrative support for the FAA, including phone coverage, calendar and meeting coordination, minutes and action-item tracking, correspondence preparation, executive travel scheduling, SharePoint updates, timesheet coordination, report distribution, and workflow tracking. The role requires strong organization, communication, attention to detail, independent judgment, and the ability to obtain and maintain required customer clearance.

Supports the Office of Risk Management through information and records management, operational and budget analysis, dashboards, knowledge resources, governance coordination, and process improvement. The role maintains departmental data and repositories, supports resource planning and forecasting, coordinates senior-management materials and stakeholder engagements, develops clear communications, assists automation and AI initiatives, and improves workflows, business continuity, and operational effectiveness.

Administer Federal Okta, Slack, and Google Workspace environments; manage identity lifecycle, permissions, SSO integrations, shared drives, and secure communication channels. Provide remote front-line support, troubleshoot access and software issues, and document procedures. Support commercial IT operations, align Federal and commercial workflows, conduct access audits, and assist with security investigations and compliance audits.