Top Customer Success Jobs in Washington DC,

As a Technical Implementation Specialist, you will serve as the primary technical resource for large provider groups, leading Health System integration projects, coordinating efforts across teams, and ensuring effective onboarding and support experiences for enterprise clients while optimizing integration processes.

The Senior Associate will design and manage integrated public affairs campaigns, provide strategic insights, serve as the primary contact for clients, and conduct media outreach. They will leverage communication tactics to influence policy and educate lawmakers, handling client issues swiftly while collaborating with the account teams on various projects.

The Senior Resolution Specialist will assist operations and leaders in achieving objectives, manage complaints, support and train Resolution Specialists, and provide recommendations for operational improvements while ensuring client satisfaction.

The Market Research Specialist will conduct in-depth market research on banking and financial services, particularly focusing on fintech solutions and industry trends. Responsibilities include data analysis, reporting on pricing models, investigating rewards plans, and ensuring compliance with security standards while preparing actionable insights for decision-making.

The Contract Specialist will assist with acquisition planning and developing milestones for contract execution. Responsibilities include drafting statements of work, conducting evaluations, making award decisions, advising on negotiations, and tracking project expenditures. This role requires collaboration with the Contracting Officer's Representative and execution of contract modifications.

The SmartPay Onboarding Specialist will facilitate the onboarding and transition of contractor banks into the GSA SmartPay program by developing training materials, conducting orientation sessions, assisting with contract reviews, and providing detailed guidance throughout the onboarding process.

The Logistics Management Specialist will support the Federal Government's efforts in COVID-19 response by managing operations, data collection and analysis, coordinating with industry partners, and monitoring the distribution of medical supplies. The role involves collaboration with multiple stakeholders to ensure adherence to federal guidelines and optimize ordering processes.

The Helpdesk Customer Support Entry provides technical support to computer users, resolves technical problems, and assists in coordinating changes and upgrades. This role requires strong communication skills and knowledge of Microsoft products and operating systems.

Seeking a Training Specialist with a solid understanding of developing professional self-service training videos. Responsibilities include video editing, training module creation, and coordination with project stakeholders.

The Post Award Project Support Specialist will support Federal government client projects by developing project deliverables like SOPs and communications, tracking grant-funded projects, conducting data entry, and providing administrative assistance. The role requires collaboration, attention to detail, and effective communication to ensure federal grant compliance and successful project management.

The Admin Support Specialist will provide administrative services to the Federal government client and office leadership, which includes writing memos, managing calendars, preparing reports, and coordinating travel. They will collaborate with cross-functional teams and stakeholders while maintaining a highly organized and efficient work environment.

The Knowledge Management Specialist will support a Federal client by implementing knowledge management best practices, translating technical information into training materials, and ensuring compliance with NARA requirements. The role involves project planning, stakeholder engagement, and collaborating with cross-functional teams in a dynamic environment.