Top Tech Jobs & Startup Jobs in Washington DC,

Lead and support customer implementations of Amtech ERP software, including requirements gathering, solution configuration, process documentation, testing, user training, troubleshooting, and go-live support. Partner with customers on solution design, deliver ERP knowledge transfer, identify delivery risks, support proposals and presales activities, and contribute to implementation standards, process improvement, and peer mentoring. Travel up to 50% is required.

Supports the regional sales team by qualifying inbound leads, managing software renewals, maintaining Salesforce pipeline and account data, preparing quotes, supporting order fulfillment, and identifying upsell opportunities. Builds relationships with partners and customers, resolves issues, provides product knowledge, and assists with sales-cycle management for smaller opportunities. Collaborates with sales, marketing, operations, and product management in a fast-paced environment.

Develop and maintain automated front-end, backend, and API testing frameworks using Python and tools such as Cypress and Playwright. Define manual and automated testing strategies, perform functional, performance, non-functional, and security testing, and integrate quality assurance into CI/CD pipelines. Collaborate with development teams, technical leaders, and clients to deliver scalable, reliable enterprise software.

Own renewal and expansion outcomes across a high-volume portfolio of SMB SaaS accounts. Manage GRR and NRR targets, forecast and document pipeline activity in the CRM, negotiate contract expansions, identify upsell and cross-sell opportunities, and engage customers throughout renewal and growth conversations. Partner with Customer Success Specialists, Product, Sales, Service Delivery, and Customer Experience to improve account health, product adoption, and execution. Surface customer feedback, manage risks, and contribute to SMB growth strategy.

Support federal cybersecurity compliance initiatives across NIST 800-53, FedRAMP, and RMF lifecycles. Responsibilities include control mapping, authoring SSPs and POA&Ms, conducting readiness and gap assessments, supporting continuous monitoring, coordinating 3PAO assessments, assisting remediation, documenting cloud authorization boundaries, and tracking regulatory updates. The role requires direct client communication, management of multiple projects, and familiarity with AWS GovCloud or Azure Government.

Guide SaaS providers, federal organizations, and defense contractors through FedRAMP, CMMC, and NIST compliance initiatives. Responsibilities include analyzing controls, authoring SSPs and POA&Ms, conducting readiness assessments and gap analyses, defining authorization boundaries, managing continuous monitoring, coordinating CSPs and assessment teams, and advising clients on CUI, DFARS, and federal authorization requirements.

Build scalable customer intelligence workflows using Python, SQL, automation, product usage analytics, customer health modeling, and applied AI. Develop Slack summaries, data pipelines, renewal prediction models, and LLM-driven synthesis workflows. Partner with Customer Success and Analytics Engineering to identify customer risk, expansion, and adoption signals, improve health scoring, and deliver actionable insights. The role is remote-first and intended for an early-career engineering or analytics professional.

Lead cross-channel customer experience analysis by combining quantitative and qualitative signals (NPS/CSAT/CES, contact center, digital analytics, transactional and complaint data). Design and run deep-dive investigations, translate findings into operational recommendations, coach analysts, partner with channel owners, and maintain measurement and narrative standards to drive quarter-over-quarter operational change.

Lead the research and listening work for a named audience: design and run primary research, synthesize quantitative and qualitative signals, translate findings into actionable recommendations, partner with senior stakeholders across the enterprise, maintain methodological rigor, and coach analysts to improve insights quality and business decision-making.

Produce executive-grade briefs from cross-functional research and listening programs under compressed timelines. Shape questions, synthesize quantitative and qualitative evidence, craft recommendations and visuals for C-suite and Board, coach analysts, and track briefing-driven decisions to close the loop.

Build, automate, and optimize AWS cloud infrastructure for reliability, scalability, security, and performance. Automate deployments and operational workflows, monitor production systems, improve alerting and uptime, troubleshoot incidents within SLAs, and partner with Engineering and Product on cloud architecture and operational improvements. The role also evaluates cloud technologies and supports secure, highly available SaaS environments.

Own inbound leads from qualification through close, expand product usage within existing accounts, and drive upsell and cross-sell opportunities. Partner with Marketing, Field Sales, and Channel teams on campaigns, outreach sequences, webinars, account research, and trial coordination. Maintain accurate CRM records, forecasts, and competitive intelligence while supporting retention and customer experience. The role serves research and life-science customers and requires understanding of DNA sequencing technologies.

Own sales activities across assigned Texas accounts, including prospecting, developing, and closing new business. Build relationships with multiple stakeholders, generate market awareness, achieve regional sales goals, develop business plans and sales strategies, cultivate customer advocates, and manage a pipeline of opportunities. The role requires complex medical or SaaS sales experience, executive presentation skills, Salesforce proficiency, and regular travel.