Top IT Support & Helpdesk Jobs in Tampa Bay, FL

Supports Air Mobility Command operations by setting up, maintaining, restoring, and troubleshooting Electronic Flight Bag and End User Stand Alone devices. Responsibilities include device activation, password resets, unlocking devices, lost-device retrieval, configuration through MDM profiles, approved operating system updates, and audit-log reviews for unauthorized access or configuration changes.

Leads enterprise end-user services, including service desk operations, ITSM administration, reporting, technician management, and hardware/software asset management. Oversees process improvement, service-level performance, customer satisfaction programs, technical project delivery, vendor collaboration, resource planning, and personnel management. Establishes policies, analyzes performance metrics, resolves issues, and aligns help desk initiatives with organizational objectives.

Leads application production support for custody, digital assets, and settlements systems. Partners with technology, product, business, and infrastructure teams to resolve complex incidents, improve application stability, manage outages, coordinate disaster recovery, and define supportability standards. Analyzes system impacts, documents requirements, identifies risks and vulnerabilities, drives process improvements, and advises development teams. Provides technical leadership, coaches analysts, and influences strategic technology and operational decisions.

Provides local and remote desktop support, troubleshoots Windows hardware and software, manages service desk tickets, deploys equipment, supports new-hire setups, meetings, printers, wireless devices, and data recovery. Maintains asset and licensing records, monitors local servers, resets passwords, escalates issues, and provides rotating on-call support. The role is based in Tampa, requires monthly travel to Sarasota, and assists with office relocations and build-outs.

Provide service desk, endpoint, remote workforce, and systems administration support for Microsoft 365, Intune, HubSpot CRM, and Five9. Manage user provisioning, permissions, patching, asset inventories, onboarding and offboarding. Troubleshoot connectivity, authentication, device, contact center, and platform issues; own incidents through resolution. Develop documentation, improve support processes, and coordinate with vendors and internal teams in a hybrid, contact-center-focused environment.

Provides first-level IT support for desktops, laptops, printers, mobile devices, servers, phones, and business applications. Responsibilities include resolving and documenting service desk tickets, configuring workstations, managing Active Directory assignments, supporting onboarding and offboarding, monitoring backups, tracking equipment and licenses, deploying hardware and software, and escalating complex issues to Tier 3 teams.

Provides frontline Salesforce service desk support through phone, email, chat, and ticketing. Troubleshoots issues, documents resolutions in Freshservice, escalates complex problems, maintains knowledge articles, supports user training, monitors service KPIs, and collaborates with Salesforce administrators, developers, and IT teams. The role also requires familiarity with Active Directory, Microsoft Office 365, networking, Salesforce configuration, and flexible scheduling.

Provides combined Transition Assistance Program administration and end-user IT support at MacDill Air Force Base. Responsibilities include data entry, records management, customer assistance, classroom and laptop preparation, Windows and Microsoft 365 troubleshooting, Wi-Fi and audiovisual support, equipment inventory, issue documentation, and escalation to Air Force technical organizations. The role requires coordination with military program staff, facilitators, customers, and technical personnel, with minimal travel to another Florida location.

Provides Tier 1 technical support for hardware, software, access, networking, and common business applications. Responds to user requests through multiple channels, troubleshoots Windows/macOS and connectivity issues, performs password resets and device setup, documents incidents in ticketing systems, escalates complex problems, and follows security, compliance, SLA, and customer-service standards.

Administers enterprise and business applications across on-premises and cloud environments. Responsibilities include configuration, deployment, maintenance, monitoring, patching, access management, integrations, upgrades, testing, backups, and data integrity controls. Provides Tier 2 and Tier 3 incident support, root cause analysis, and issue resolution. Maintains application documentation, operating procedures, and knowledge base materials while partnering with technical and business stakeholders.