Top IT Support & Helpdesk Jobs in Tampa Bay, FL

Leads user support as a consultative IT service organization, partnering with business leaders and corporate IT to improve enterprise technology adoption and service outcomes. Oversees incident, request, and problem management; drives automation, self-service, root-cause analysis, metrics, modernization, communication, and change readiness. Develops support managers and specialists while aligning priorities with enterprise strategy and using business insights to influence technology decisions.

Leads four teams responsible for Applied Epic support, configuration, reporting, releases, and ancillary products. Oversees platform health, incident resolution, change management, vendor relationships, reporting quality, acquisition onboarding, and cross-functional projects. Establishes priorities, processes, documentation, capacity planning, and cross-training while serving as the escalation point for business-impacting issues. Translates business needs into system and process solutions and drives continuous improvement across application operations.

Provides onsite Level 1 technical assistance for end users, resolving workstation, application, operating system, network, VPN, email, printing, and connectivity issues. Supports Azure, Active Directory, virtual servers, password resets, user administration, and incident-response reboots. Documents and manages tickets according to SOPs and ITIL practices while delivering professional customer service.

Provides front-line functional support for enterprise applications, helping users navigate workflows, troubleshoot issues, manage access questions, and resolve or escalate tickets. Documents problems, maintains knowledge resources, communicates changes and workarounds, supports releases, and identifies recurring issues requiring training, documentation, process, or application improvements. Collaborates with developers, testers, business analysts, administrators, and subject-matter experts to deliver customer-focused support.

Provide phone/chat/email technical support for a SaaS MSP platform: troubleshoot issues, document tickets, escalate complex problems, build knowledge base, collaborate with sales/dev teams, and maintain high customer satisfaction while meeting performance metrics.

Provide escalated remote and onsite IT support across multiple client environments: troubleshoot Windows/macOS, servers, networking and cloud services; administer Windows Server and Hyper-V; deploy SonicWall and Datto solutions; mentor Level I technicians; document tickets and procedures in Autotask; ensure professional client communication and maintain system documentation.

Provide production support: monitor production systems, handle production incidents, write Unix shell scripts, and develop/maintain database code in Oracle and Sybase (SQL/PL‑SQL). Work requires knowledge of BRIO/Hyperion BI tools.

Implement and support enterprise monitoring and APM suites, design scalable monitoring architectures, manage event processes, integrate infrastructure components, and use scripting/programming for automation. Provide project coordination and technical leadership for large implementations.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Support onboarding/offboarding, manage access and IT asset inventory, provide first-level support for internal SaaS and ticketing systems, monitor dashboards/logs, troubleshoot and escalate incidents, maintain documentation and runbooks, and assist AI/ML and engineering teams with tool access.