Top IT Support & Helpdesk Jobs in Tampa Bay, FL

Coordinate and manage the full lifecycle of IT problems: identify, investigate, perform root-cause analysis, drive permanent solutions, track metrics, use analytics for trend detection, and collaborate with Incident/Change teams to prevent recurrence and meet audit/regulatory requirements.

Provide advanced remote customer support for DoD supercomputing centers: install, build, verify, and optimize applications and containers on HPC systems, assist users compiling and debugging code, identify usable software, develop SOPs/ConOps and workflows, and coordinate with administrators, Tier 3 specialists, and vendors to meet mission requirements.

Designs and delivers end-user training and curriculum for clinical IT systems (Epic). Builds training environments, conducts demonstrations and scenario-based sessions, trains super-users, creates go-live materials, and supports workflow validation and project training plans.

Provision, install, configure, monitor, maintain, and troubleshoot Windows/Linux servers and related infrastructure. Perform patching, backups, performance tuning, capacity planning, recoveries, and application deployments. Use PRTG for monitoring, handle escalations, maintain procedures, participate in on-call pager rotation, and support occasional travel.

Prepare, edit, format, proofread, and convert complex legal documents; create TOCs and TOAs; troubleshoot document/software issues; provide helpdesk support; assist attorneys with production requests; maintain accuracy under tight deadlines and provide general administrative support.

The Trading Systems Support Senior Associate will provide expert support for trading applications, resolve incidents, enhance monitoring, and collaborate with cross-functional teams for operational workflows.

Provide technical support for developer customers, resolve inquiries, create and maintain tutorials and content to improve self-sufficiency, minimize engineering interrupts, and collaborate with cross-functional teams on support strategies.

Provide Level 2 technical support by administering Linux/Windows servers, virtualization and cloud platforms, managing databases and web servers, configuring hosting control panels (cPanel, Plesk, WHMCS), troubleshooting networking and performance issues, communicating with customers, and improving support processes.

Provide frontline and advanced application support for radiology imaging workflows: incident triage, user provisioning, configuration changes, DICOM troubleshooting, monitoring interfaces, coordinating with networks/storage/vendors, maintaining SOPs and knowledge base, delivering end‑user training and on‑call doctor support to meet SLAs.

Provide remote technical support and training for end users, troubleshoot software and access issues, manage IT help desk ticketing workflows and SLAs (including automated notifications and escalations in JIRA), support incident response and cloud-based applications, and deliver quarterly ticketing and version control optimization reviews.