Top IT Support & Helpdesk Jobs in Tampa Bay, FL

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide desktop and remote-first support, triage tickets, administer Microsoft 365, Intune, HubSpot and Five9, manage device lifecycle and patching, onboard/offboard users, troubleshoot connectivity and contact center issues, and create documentation to improve IT operations.

Support and operate enterprise endpoint and cloud-hosted VDI platforms, manage image and session lifecycle, package and deploy applications, perform patching and QA, troubleshoot incidents via ITSM, maintain runbooks and reports, and collaborate with Infrastructure, Security, and Endpoint teams to ensure secure, compliant, high-performing desktop experiences.

Provide technical support for Internet/Extranet site users, troubleshoot UI/browser/hardware/software issues, maintain knowledge and call-tracking databases, coordinate with Help Desk and web developers, and occasionally lead projects and mentor junior staff.

Lead global IT infrastructure and support services including cloud, networks, telephony, conferencing, desktop and application support. Manage 24/7 multilingual support, vendor relationships, OLAs, service catalog, budgeting, and a global technical services team to improve service delivery and operational performance.

Provide production application support for Citi applications: troubleshoot incidents, liaise between users, tech teams and vendors, participate in releases and disaster recovery testing, maintain support documentation, analyze risks/vulnerabilities, and drive stability and efficiency initiatives.

Manage, monitor, and support Microsoft 365 and Azure environments including Exchange hybrid, Entra identity, Azure AD, and related infrastructure. Troubleshoot performance, security, connectivity, and provisioning issues; implement new M365/Azure services; automate and improve systems using PowerShell and IaC; collaborate with network and technical teams; support migrations, integrations, backups, and high-availability strategies.

Provide in-person and remote end-user support: troubleshoot hardware, software, and basic networking; install and maintain systems and applications; manage and resolve support tickets; support system enhancements and train users.

Lead and operate a comprehensive help desk for VA EHR modernization: design support workflows, manage incident triage/escalation, establish SLAs and knowledge systems, lead staffing and training, produce executive reporting, manage projects/changes, and drive continuous improvement and business continuity for large-scale EHR implementations.