Top IT Support & Helpdesk Jobs in Tampa Bay, FL

Provide advanced technical support for GitLab’s largest customers, troubleshooting complex Linux, GitLab, CI/CD, infrastructure, and integration issues. Build customer relationships, resolve critical incidents, collaborate with Product, Development, Infrastructure, Customer Success, and Sales teams, create reusable support documentation, share knowledge, and participate in hiring. The role requires strong Linux systems expertise, scripting ability, debugging skills, and familiarity with Kubernetes and serverless technologies.

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Provides first-line IT support and manages company infrastructure, including hardware, software licenses, procurement, asset inventory, system monitoring, patching, updates, onboarding, and offboarding. Troubleshoots Windows, macOS, hardware, software, and network issues; supports Microsoft 365 administration; delivers security awareness guidance; maintains documentation; and contributes to IT and infrastructure improvement projects.

Manage the IT Problem Management lifecycle from identification through closure. Coordinate with technical teams to investigate root causes, track permanent incident solutions, maintain accurate records, and ensure procedures and reporting meet internal, audit, and regulatory requirements. Analyze incident trends using dashboards and data analytics tools, collaborate with Incident and Change Management, and share corrective actions and lessons learned to support continuous improvement and prevent recurring issues.

Provides Level 2 escalation support for desktop, applications, accounts, Microsoft 365, Windows devices, printers, and peripherals. Administers and troubleshoots Cisco Meraki switches, wireless access points, security appliances, VLANs, and site connectivity. Supports Azure-hosted systems, deploys workstations, manages hardware inventory, documents solutions, improves runbooks, identifies recurring issues, and assists with IT projects and system rollouts.

Provides first-level technical support for business voice and data services in a 24/7 environment. Diagnoses and troubleshoots telephony, VoIP, internet, network, customer-premise equipment, and carrier issues; manages tickets, chats, and inbound calls; documents resolutions; and coordinates with customers, vendors, technicians, and internal teams to resolve service-impacting problems.

Supervise event technology sweeps at Raymond James Stadium, verifying register functionality, internet connectivity, payment capability, PCI compliance, wiring, and equipment condition. Replace and document faulty components, complete sweep checklists, and resolve outstanding issues. On event days, respond to IT service calls, support dispatched staff, coordinate coverage with IT Leads, and assist the Venue Tech Manager. Maintain scheduled work hours and accurate time records.

Monitors enterprise job schedules across multiple environments, troubleshoots and escalates IT operations incidents, manages service requests, communicates processing issues, schedules equipment maintenance downtime, and maintains production records. The role follows documented procedures, prioritizes issues by business impact, and works a hybrid, non-standard Monday-Friday shift beginning at 2 p.m.

Administers and maintains IT platforms for more than 200 users, providing endpoint deployment, lifecycle management, Tier 1 support, troubleshooting, monitoring, and remote workforce assistance. Supports Microsoft 365 GCC, Active Directory, business applications, and endpoint security tools. Documents systems, maintains policies, recommends technology improvements, assists with platform modernization, and leads endpoint-focused projects while collaborating with IT, security, suppliers, and employees.