Top IT Support & Helpdesk Jobs in Tampa Bay, FL

Provide service-desk support handling high volumes of inbound/outbound calls, troubleshoot via scripts, manage tickets and SLAs, administer Active Directory accounts, use remote support tools, create documentation, and provide on-call rotational support while maintaining strong customer service.

Provide AI-augmented technical support for web and mobile applications: triage and resolve tickets, meet SLAs, communicate with customers, identify trends, participate in release verification, and improve AI-assisted workflows.

Provide Tier 1 IT support, manage employee onboarding/offboarding and hardware lifecycle, maintain IT documentation and knowledge base, assist with access reviews and legal hold processes, support Jira administration, handle IT procurement/expenses, and communicate IT changes to users.

Lead a technical support engineering team handling escalation triage, on-call management, coaching, knowledge-base creation, cross-functional collaboration, and hands-on case resolution for identity/security issues.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

Lead IT strategy and operations for a K–12 college-preparatory school: manage infrastructure, cloud services, cybersecurity, instructional technology, vendors, budgets, and IT staff to support students, faculty, and administrative systems while ensuring data privacy and alignment with institutional priorities.

Provide day-to-day end-user technical support, manage user lifecycles and permissions, provision and maintain workstations and mobile devices, troubleshoot networks and applications, support UCaaS platforms, ensure endpoint security/compliance, maintain hardware inventory and documentation, and participate in an on-call rotation to support 24/7 operations.

Provide Tier 1 and 2 software and hardware support, troubleshoot and resolve technical issues, perform root cause analysis, develop checklists and prevention procedures, maintain knowledge and call-tracking databases, and provide technical guidance and informal training to customers and teammates.

Provide on-site primary IT support for the Pinellas Park facility and remote support across sites. Troubleshoot hardware, software, network, and connectivity issues; deploy and maintain desktops, laptops, printers, mobile devices, Windows servers, Microsoft 365, and Active Directory; participate in cybersecurity, patching, backups, and infrastructure projects; support ERP and manufacturing systems; coordinate vendors; maintain documentation; provide user training; perform occasional travel and after-hours support.

The IT Site Lead will oversee IT service delivery at a manufacturing site, ensuring performance meets SLAs, managing infrastructure, and enhancing IT security compliance.