Top IT Support & Helpdesk Jobs in Tampa Bay, FL

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

The role involves managing and scaling a Technical Support Engineering team, ensuring escalation quality, investigating AI output, and establishing operational rigor while maintaining customer empathy in communication.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

As a Customer Systems Administrator, you will manage customer platforms, drive automation, resolve incidents, and maintain documentation to ensure operational reliability and efficiency.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

The IT Communications Coordinator will support the CIO with communications, administration, and technical support, managing strategic initiatives and enhancing IT visibility through effective communications and documentation.

The Lead Problem Management Associate oversees IT problem lifecycles, conducts root cause analyses, implements solutions, and ensures minimal business impact from IT incidents.

The Senior Systems Support Analyst provides functional support for Model N and SAP systems, drives process improvements through AI and analytics, and manages enhancements, documentation, and system-related issues to optimize operations within P&CO.

This role supports IT Supplier Risk Management by analyzing data, managing suppliers, ensuring compliance, and recommending process improvements.