Top IT Support & Helpdesk Jobs in Tampa Bay, FL

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

As an IT Manager, you will streamline IT systems, manage devices, support compliance, oversee tech onboarding/offboarding, and ensure network security and stability.

Provide IT helpdesk support, onboard/offboard employees, manage identities and access (Okta/EntraID), troubleshoot hardware, software, VOIP, and networking (LAN/WAN/VPN), administer cloud services and Atlassian, handle device management and asset management for remote US-based employees.

Trail of Bits seeks an IT Operations Engineer to manage IT infrastructure, enhance security compliance, and improve the technology experience for a remote cybersecurity team. Responsibilities include endpoint management, identity & access management, cloud infrastructure oversight, automation of tasks, and maintaining comprehensive documentation.

Provide technical support for Zscaler products focusing on troubleshooting security and networking issues while ensuring client satisfaction and operational excellence.

Perform technical tasks related to the operation and monitoring of managed services technologies, ensuring service delivery within SLAs, and providing tier-1 support.

Lead and mentor a team on endpoint management while ensuring operational excellence, implementing security strategies, and fostering a DevOps culture.

The IT Disaster Recovery & Infrastructure Governance Lead oversees disaster recovery activities, ensures compliance and risk management in IT services, and conducts infrastructure assessments. The role requires collaboration with various IT teams and focuses on enhancing service continuity and governance practices.

Design, implement and manage the CMDB in ServiceNow; maintain automated discovery processes and ensure data accuracy and integration with other systems. Collaborate with various departments to improve service mapping and support lifecycle processes.