Top IT Support & Helpdesk Jobs in Tampa Bay, FL

As a Technical Support Engineer at Circle, you'll provide world-class support for API-based products, resolve technical issues, and improve customer experiences. You'll engage with customer support tickets, manage escalations, and lead incident management initiatives while collaborating closely with Engineering.

As a Senior IT Operations member, you'll provide technical support, manage SaaS platforms, oversee device management, and drive process improvements. This role involves collaboration with the IT team to enhance support systems and ensure operational efficiency.

Monitor and support exchange operations during weekends, troubleshoot issues, and communicate with engineers to resolve incidents effectively.

Provide overnight operational and technical support for trading systems: monitor systems and risk limits, troubleshoot disruptions, coordinate with traders, engineers, and vendors, perform root cause analysis, adjust limits per policy, and maintain detailed operational documentation.

The Incident & Problem Consultant manages high-impact IT incidents, coordinates response teams, monitors events, and drives issue resolution, ensuring effective communication throughout.

The Product Support Associate provides technical support and customer assistance in implementing and configuring document management systems while troubleshooting issues and training clients.

The Support Platform Manager will lead a technical team to manage support infrastructure, enhance platform reliability, and ensure efficient communication through effective integrations and team collaboration.

The Director of Desktop Support oversees enterprise desktop services, focusing on service strategy, team leadership, operational excellence, and cross-functional collaboration. Responsibilities include enhancing service delivery, developing team capabilities, and ensuring effective communication with senior leadership while meeting regulatory and security standards.

The Associate Analyst provides second-level technical support, troubleshooting hardware and software issues, and responding to user inquiries. Duties include diagnosing problems, keeping records, and supporting mobile devices and business applications.

Manage enterprise-wide IT support operations, ensuring compliance with SLAs and IT controls, while optimizing user support processes and leading a team.

This role involves managing IT procurement, including processing requests, managing vendor relationships, and ensuring timely delivery of hardware and software. It requires detailed tracking, negotiation, and collaboration with various teams to optimize efficiency.