Top IT Support & Helpdesk Jobs in Tampa Bay, FL

Provides local and remote desktop support, troubleshoots Windows hardware and software, manages service desk tickets, deploys equipment, supports new-hire setups, meetings, printers, wireless devices, and data recovery. Maintains asset and licensing records, monitors local servers, resets passwords, escalates issues, and provides rotating on-call support. The role is based in Tampa, requires monthly travel to Sarasota, and assists with office relocations and build-outs.

Provide service desk, endpoint, remote workforce, and systems administration support for Microsoft 365, Intune, HubSpot CRM, and Five9. Manage user provisioning, permissions, patching, asset inventories, onboarding and offboarding. Troubleshoot connectivity, authentication, device, contact center, and platform issues; own incidents through resolution. Develop documentation, improve support processes, and coordinate with vendors and internal teams in a hybrid, contact-center-focused environment.

Provides first-level IT support for desktops, laptops, printers, mobile devices, servers, phones, and business applications. Responsibilities include resolving and documenting service desk tickets, configuring workstations, managing Active Directory assignments, supporting onboarding and offboarding, monitoring backups, tracking equipment and licenses, deploying hardware and software, and escalating complex issues to Tier 3 teams.

Provides frontline Salesforce service desk support through phone, email, chat, and ticketing. Troubleshoots issues, documents resolutions in Freshservice, escalates complex problems, maintains knowledge articles, supports user training, monitors service KPIs, and collaborates with Salesforce administrators, developers, and IT teams. The role also requires familiarity with Active Directory, Microsoft Office 365, networking, Salesforce configuration, and flexible scheduling.

Provides combined Transition Assistance Program administration and end-user IT support at MacDill Air Force Base. Responsibilities include data entry, records management, customer assistance, classroom and laptop preparation, Windows and Microsoft 365 troubleshooting, Wi-Fi and audiovisual support, equipment inventory, issue documentation, and escalation to Air Force technical organizations. The role requires coordination with military program staff, facilitators, customers, and technical personnel, with minimal travel to another Florida location.

Provides Tier 1 technical support for hardware, software, access, networking, and common business applications. Responds to user requests through multiple channels, troubleshoots Windows/macOS and connectivity issues, performs password resets and device setup, documents incidents in ticketing systems, escalates complex problems, and follows security, compliance, SLA, and customer-service standards.

Administers enterprise and business applications across on-premises and cloud environments. Responsibilities include configuration, deployment, maintenance, monitoring, patching, access management, integrations, upgrades, testing, backups, and data integrity controls. Provides Tier 2 and Tier 3 incident support, root cause analysis, and issue resolution. Maintains application documentation, operating procedures, and knowledge base materials while partnering with technical and business stakeholders.

Leads the technical support team serving more than 35,000 associates across the United States. Responsibilities include team development, technical support operations, automation and self-service initiatives, AI adoption, SLA and performance management, IT asset management, AV operations, budgeting, training, vendor coordination, and project delivery. The role requires technical leadership, operational improvement, reporting, incident management, and on-call support.

Leads user support as a consultative IT service organization, partnering with business leaders and corporate IT to improve enterprise technology adoption and service outcomes. Oversees incident, request, and problem management; drives automation, self-service, root-cause analysis, metrics, modernization, communication, and change readiness. Develops support managers and specialists while aligning priorities with enterprise strategy and using business insights to influence technology decisions.

Leads four teams responsible for Applied Epic support, configuration, reporting, releases, and ancillary products. Oversees platform health, incident resolution, change management, vendor relationships, reporting quality, acquisition onboarding, and cross-functional projects. Establishes priorities, processes, documentation, capacity planning, and cross-training while serving as the escalation point for business-impacting issues. Translates business needs into system and process solutions and drives continuous improvement across application operations.