Top IT Support & Helpdesk Jobs in Tampa Bay, FL

Lead and execute remote technical implementations for dental practices from signing through go-live. Configure PMS integrations, set up remote access and network configurations, manage AWS-hosted Windows VMs/ETL, handle support volume, liaise with MSPs, and improve onboarding processes and automation while partnering with cross-functional teams.

Build and support CRM automations, workflows, nurture sequences, integrations, reporting, and customized client solutions in Go High Level. Troubleshoot platform issues, document solutions, train team members, translate project requirements into automations, and collaborate with sales, onboarding, and support teams. This is a full-time, in-office role requiring strong organization, communication, technical problem-solving, and attention to detail.

Provides primary audiovisual support for internal and external events, including planning, setup, live operation, troubleshooting, breakdown, equipment management, and run-of-show execution. During non-event periods, delivers Tier 1 and Tier 2 IT support, manages devices and accounts, troubleshoots hardware, software, network, and access issues, maintains inventories and documentation, and supports physical security systems. The role requires evening and weekend flexibility, strong communication, and hands-on problem solving.

Lead internal IT operations, systems administration, endpoint and device management, identity and access management, SaaS administration, audit support, employee onboarding and support, IT budgeting, process development, and team leadership. The role manages Google Workspace, laptops, VPNs, MDM, security controls, and IT vendors while scaling processes for a growing organization.

Supports daily IT operations, including workstation, software, hardware, database, telephone, CATV, and security technology administration. Troubleshoots technical issues, installs and upgrades systems, performs backups, protects confidential data, assists with employee training, prepares reports, and recommends equipment or software improvements. The role also provides technical support to internal departments and participates in quality improvement activities.

Leads GEICO’s Technical Support team serving more than 35,000 associates. Responsibilities include supervising technicians and engineers, managing schedules and operational metrics, improving service delivery, driving AI, automation, and self-service initiatives, overseeing IT assets and AV operations, supporting high-severity incidents, coordinating projects and vendors, and developing team training, policies, and documentation.

Provides on-site IT help desk and infrastructure support for campus faculty, staff, and students. Responsibilities include troubleshooting hardware, software, and network issues; managing servers, intranet, extranet, and IT equipment; maintaining system security; training users; creating documentation; evaluating technology solutions; and coordinating with internal teams and vendors. Requires monthly travel to Largo and Port Charlotte, Florida.

Manages the IT Problem Management lifecycle from identification through closure. The role coordinates technical teams, performs root cause analysis, tracks permanent incident solutions, analyzes incident trends, ensures ITSM procedures and workflows are followed, and delivers accurate metrics and reporting for audit and regulatory requirements. It also supports continuous improvement by sharing corrective actions and lessons learned across Incident, Change, and Problem Management functions.

Monitors and troubleshoots IT operations across multiple environments, including enterprise job schedules and service management requests. Creates reports and dashboards, analyzes operational data, identifies trends, supports quality assurance and audits, maintains documentation, and leads continuous improvement and automation initiatives. The role also provides operator training, supports month-end statement processing, and presents service delivery insights to leadership and stakeholders.

Provides Tier 1 technical support for multifunction printers, related software, hardware, print drivers, connectivity, shared folders, scanners, peripherals, and mobile devices. Diagnoses and resolves basic technical issues, communicates solutions to end users, tracks and routes unresolved issues, and delivers professional customer service while collaborating with other technicians.