Top IT Support & Helpdesk Jobs in Tampa Bay, FL

Provide technical support for Self-managed and GitLab.com customers via tickets and calls; troubleshoot Linux systems and GitLab installations; write bug reports, documentation, and fixes; collaborate with Product, Development, Infrastructure, and Customer Success; participate in on-call rotations and hiring processes.

Provide advanced L2 technical support for Runpod customers: troubleshoot escalated issues, analyze logs and code, use scripting and diagnostics, liaise with engineering and infra teams, create documentation and training, and deliver multi-channel support including weekend availability.

Serve as the primary technical support contact for customers: troubleshoot Windows and macOS issues, configure and debug antivirus and management tools, escalate incidents, follow up to resolution, update documentation, and continuously learn product and internal procedures to maintain high CSAT.

Provide fast, technically sound support for a B2B SaaS CRM via email, chat, and video. Troubleshoot APIs, integrations, and product issues; document bugs; contribute to documentation; advocate customer feedback to Product and Engineering; and help customers implement scalable workflows and best practices.

Lead and develop a team of Technical Support Engineers to manage day-to-day support operations, escalations, SLA adherence, and tooling. Partner with Engineering, Product, and Customer Success to resolve API, integration, SSO/SCIM, and cloud-related issues, improve processes and runbooks, drive metrics-informed improvements, and scale global support coverage and enablement.

Provide first-line technical support via phone, email, chat, and ticketing systems; diagnose and resolve hardware, software, networking, and account issues; escalate complex problems, document interactions, maintain KB articles, and collaborate with engineering and QA to improve product performance.

Manage, monitor, and support Microsoft 365 and Azure environments including Exchange hybrid, Entra identity, Azure AD, and related infrastructure. Troubleshoot performance, security, connectivity, and provisioning issues; implement new M365/Azure services; automate and improve systems using PowerShell and IaC; collaborate with network and technical teams; support migrations, integrations, backups, and high-availability strategies.

Administer, secure, and sustain enterprise virtual server environments (VMware, Hyper-V). Manage vCenter, hypervisors, VM lifecycle, templates, patching, STIG compliance, ATO documentation, performance monitoring, troubleshooting, and provisioning workflows to ensure stability and secure operations across multiple networks/enclaves.

Administer and sustain enterprise Active Directory forests, domains, trusts, replication, GPOs, DNS, and authentication services. Provide Tier 2/3 troubleshooting, domain controller deployments, schema updates, AD health monitoring, patching and STIG-based compliance, documentation, and cross-team collaboration to support secure identity services for mission systems.

Maintain and control enterprise IT infrastructure baselines and configuration items, manage version-controlled documentation repositories, track configuration changes, support change management and knowledge management to ensure consistent, auditable configuration across DoD/IC environments.

Provide on-site IT support for ~31 users across three locations; act as primary internal IT contact; coordinate with MSP and vendors; administer Microsoft 365; troubleshoot workstations, printers, and basic networking; manage onboarding/offboarding, IT documentation, asset inventory, endpoint protection, and CMMC Level 1 compliance efforts.

Provide technical and business support for Citi applications, troubleshoot incidents, perform release and post-release checks, participate in disaster recovery testing, monitor scheduled batches, analyze risks and security issues, maintain support documentation, liaise with internal teams and vendors, and drive support stability and efficiency initiatives.