Top IT Support & Helpdesk Jobs in Tampa Bay, FL

Supports Air Mobility Command operations by setting up, maintaining, restoring, and troubleshooting Electronic Flight Bag and End User Stand Alone devices. Responsibilities include device activation, password resets, unlocking devices, lost-device retrieval, configuration through MDM profiles, approved operating system updates, and audit-log reviews for unauthorized access or configuration changes.

Leads application production support for custody, digital assets, and settlements systems. Partners with technology, product, business, and infrastructure teams to resolve complex incidents, improve application stability, manage outages, coordinate disaster recovery, and define supportability standards. Analyzes system impacts, documents requirements, identifies risks and vulnerabilities, drives process improvements, and advises development teams. Provides technical leadership, coaches analysts, and influences strategic technology and operational decisions.

Provide service desk, endpoint, remote workforce, and systems administration support for Microsoft 365, Intune, HubSpot CRM, and Five9. Manage user provisioning, permissions, patching, asset inventories, onboarding and offboarding. Troubleshoot connectivity, authentication, device, contact center, and platform issues; own incidents through resolution. Develop documentation, improve support processes, and coordinate with vendors and internal teams in a hybrid, contact-center-focused environment.

Provides frontline Salesforce service desk support through phone, email, chat, and ticketing. Troubleshoots issues, documents resolutions in Freshservice, escalates complex problems, maintains knowledge articles, supports user training, monitors service KPIs, and collaborates with Salesforce administrators, developers, and IT teams. The role also requires familiarity with Active Directory, Microsoft Office 365, networking, Salesforce configuration, and flexible scheduling.

Provides Tier 1 technical support for hardware, software, access, networking, and common business applications. Responds to user requests through multiple channels, troubleshoots Windows/macOS and connectivity issues, performs password resets and device setup, documents incidents in ticketing systems, escalates complex problems, and follows security, compliance, SLA, and customer-service standards.

Leads user support as a consultative IT service organization, partnering with business leaders and corporate IT to improve enterprise technology adoption and service outcomes. Oversees incident, request, and problem management; drives automation, self-service, root-cause analysis, metrics, modernization, communication, and change readiness. Develops support managers and specialists while aligning priorities with enterprise strategy and using business insights to influence technology decisions.

Leads four teams responsible for Applied Epic support, configuration, reporting, releases, and ancillary products. Oversees platform health, incident resolution, change management, vendor relationships, reporting quality, acquisition onboarding, and cross-functional projects. Establishes priorities, processes, documentation, capacity planning, and cross-training while serving as the escalation point for business-impacting issues. Translates business needs into system and process solutions and drives continuous improvement across application operations.

Provides onsite Level 1 technical assistance for end users, resolving workstation, application, operating system, network, VPN, email, printing, and connectivity issues. Supports Azure, Active Directory, virtual servers, password resets, user administration, and incident-response reboots. Documents and manages tickets according to SOPs and ITIL practices while delivering professional customer service.

Leads technology operations and sustainment for Leidos Energy’s technology baseline, including networks, specialized hardware, and software. Oversees reliability, security, lifecycle management, modernization, operational risk, resources, investments, and external providers. Improves employee workflows, reduces technical debt, translates business needs into technology priorities, and develops multidisciplinary technical teams and leaders across a large matrixed organization.

Provide phone/chat/email technical support for a SaaS MSP platform: troubleshoot issues, document tickets, escalate complex problems, build knowledge base, collaborate with sales/dev teams, and maintain high customer satisfaction while meeting performance metrics.